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Thompson Chrysler Dodge Jeep Ram of Baltimore

Baltimore, MD

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2,100 Reviews

124 North Point Boulevard

Baltimore, MD

21224

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2,100 Reviews of Thompson Chrysler Dodge Jeep Ram of Baltimore

November 22, 2019

Excellent service Very pleased a quality job. Took their time and explained everything thoroughly. Every time I come here they do a fantastic job. All problems resolved More

by JLBTWINB2
Recommend Dealer
Yes
Employees Worked With
Jeff Tenebaum
November 22, 2019

Excellent service , kept me up to date on status of service. Excellent service , Rainer kept me up to date on status of vechile . Wonderful service . I was never unhappy timely service . I even used the shuttle More

by DAWNDELAPAZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raynor Dodd
November 22, 2019

Devon is the man I was really impressed with the way Devon at the service department treated me. I am a used car dealer and took the wrangler in for recall work. More

by Carcity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Duncan
November 19, 2019

Friendly and personal Rich helped me work through different financing options until we found one that suited me best. He also guided me through all of the paperwork before More

by dannys10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Steelman
November 19, 2019

Didn’t think I could get another car. They proved me wrong As I mentioned, I needed another vehicle but thought I wasn’t eligible for one. My sales person fought to help me believe I could! In the end, I was g More

by James
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Cadden
November 18, 2019

New radiator placed in 08 Jeep this past Friday. By Sunday (two days later), the temperature light came on and gaige started rising. Not happy! More

by sbdecafmocha
Recommend Dealer
No
Employees Worked With
Devon Duncan
November 18, 2019

Good customer service Rep remained professional and helpful during our interaction. After leaving the service center and heading home the check engine light activated and I More

by MMTJ8888
Recommend Dealer
Yes
Employees Worked With
Jim Umpleby, Jeff Tenebaum, Devon Duncan
November 16, 2019

Completely dissatisfied I brought my 2016 chevy Cruze to you for an oil change and you caused the car to overheat while my daughter was driving it, you are the only facility More

by TIMCSTN
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Resnick, Raynor Dodd
Nov 18, 2019 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

TIMCSTN, I apologize for your dissatisfaction; however, as we discussed, your daughters 2016 Chevy Cruze is leaking coolant from the water pump. The leaky water pump and lack of coolant is what caused the vehicle to overheat. We conducted a general multi point inspection during your oil change 30 days ago. The Technician did not note a water pump leak at that time. However, he did note the oil pan gasket and rear main seal are leaking. Unfortunately, parts wear out over time and the water pump is now leaking. The oil change that we performed last month has nothing to do with the water pump leaking.

November 15, 2019

Great The service dept is always great to deal with. Clear and informative and not to mention quick and convenient. I will recommend them all my family and More

by bwingerd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Sweitzer, Devon Duncan
November 13, 2019

great experience , very friendly people ! I thought it was a great experience overall ! All around quality service from sales to finish. EDWARD was great to deal with and Leo was very friendly More

by RHINOINSULATION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Ashford, Leo Hojnowski
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