Thompson Chrysler Dodge Jeep Ram of Baltimore

Avoid, save yourself Bought a Jeep Cherokee there a year ago. Sales person had close to no information and I had to answer all of my questions through looking on the websi Bought a Jeep Cherokee there a year ago. Sales person had close to no information and I had to answer all of my questions through looking on the website. Luckily I already had an idea what I wanted. Not even a month later I have started having problems, part Jeep being a terrible manufacturer. Basically good luck getting a hold of someone if there is an issue or if maintenance needs to be made. If you go to get an oil chance done you'll lose use of your car for the whole day. I am writing this in the hopes of helping others avoid my mistake. More

First Purchase I purchased my first car at Thompson Auto. Thompson made the purchase easy. They are very friendly and ready to answer any questions you might have. T I purchased my first car at Thompson Auto. Thompson made the purchase easy. They are very friendly and ready to answer any questions you might have. The company takes you step by step to make sure you are comfortable with your purchase. I love my car. I get a lot of looks and nods with my car. simply love it. Thanks Kathy. More

Great experience! Very pleasant service, our sales dealer Chuck answered all our questions and was very patient with us. Made the buying experience very easy and with q Very pleasant service, our sales dealer Chuck answered all our questions and was very patient with us. Made the buying experience very easy and with quick service. More

awesome dealership I have bought 2 cars here, I've worked with Calvin and Kathy they are both awesome sales people. My entire family buy their cars here as well and from I have bought 2 cars here, I've worked with Calvin and Kathy they are both awesome sales people. My entire family buy their cars here as well and from Kathy or Calvin. I wouldn't dream of going anywhere else to buy a car, they do all they can to work with you to put you in the car of your dreams on your budget. Calvin and Kathy are very nice very friendly. The finance Guy, forgot his name but I know he's been there awhile is amazing at working with you and is also extremely nice ! I almost cant wait until I need another car lol More

Five Stars! My sales person was Kathy McKinney. I had been pre-approved for financing through Capital One. I saw this Lincoln MKX (used) with only 47k miles on it My sales person was Kathy McKinney. I had been pre-approved for financing through Capital One. I saw this Lincoln MKX (used) with only 47k miles on it at Thompson. Originally, my plan was to just have a look at the SUV. My wife and I instantly fell in love with my truck. I'm not sure why my final interest rate was about 0.75 points higher than my rate offered by Capital One; I think it may have been a result of a few other dealers that I'd contacted and had run my credit for financing of another vehicle(s). Ultimately, I bought the truck and was financed through Capital One. Of course, I had to play a bit of Chess with Kathy (to be expected). They were encouraging me to purchase GAP insurance and an extended warranty, which of course, increased the monthly car note I'd been offered by Capital One. My truck had a Thompson multi-point inspection and came with a 6-month/6000k powertrain warranty. I didn't feel a need to purchase another. Although I initially declined the GAP, I ultimately bought the GAP insurance at a significantly reduced cost (nobody wants to have to pay the balance owed in a totaled vehicle after your regular insurance pays the "value"). The next day after I bought my truck, I heard some kind of noise coming from my truck. Turns out it was a rock stuck in my (brand new Michelin) tire. However, Kathy had scheduled an appointment to have the "noise" checked out, prior to my realization that it was a simple matter of a rock stuck. Her words were "we'll get this resolved". I really, really appreciate that level of commitment. In conclusion, I purchased an awesome luxury vehicle at Thompson. Service by Kathy (and the finance manager - forget his name) was great. They did understandably try to "upsell" me on the extras (it is a business after all). Very happy with my SUV, and I highly recommend them. A few days after purchasing the vehicle, I noticed a squeaking when I applied my brakes. I contacted Mr. Joe Lyons (Director of Operations), who forwarded my concern to Mr. Jim Umpleby (Service Manager). These gentlemen arranged for the Thompson shuttle van to take me to work and pick me up, while the service department replaced my brake pads for free. Awesome! Five stars!!! More

Assistance at Parts Department We were assisted by Jason in the Parts Dept. He went the extra mile and provided us answers to all of our questions in a polite and professional manne We were assisted by Jason in the Parts Dept. He went the extra mile and provided us answers to all of our questions in a polite and professional manner. Thank you Jason. More

Bought new suv My wife and I both bought suv dealt with Rich Steelman. He is great to deal with and gave us both a great deal . Would differently recommend him . Fas My wife and I both bought suv dealt with Rich Steelman. He is great to deal with and gave us both a great deal . Would differently recommend him . Fast and quick too and no pressure felt comfortable dealing with him. More

Collision Damage Repair Once all was said and done everything turned out good and the shop worked with me though a few mistakes that came to light. Paint job blends in perfec Once all was said and done everything turned out good and the shop worked with me though a few mistakes that came to light. Paint job blends in perfectly. Keith was great and understanding through my many calls for updates. More

Service department needs help Had my truck for 2 days and still not fixed. Was lied to by Jim multiple times about a verity of issues. The service department needs a complete overh Had my truck for 2 days and still not fixed. Was lied to by Jim multiple times about a verity of issues. The service department needs a complete overhaul from management down. More