Thompson Chrysler Dodge Jeep Ram of Baltimore

A1 Service I always have a great experience when I'm there very polite people and great service. Jeff and the guys in the service department or great. I always have a great experience when I'm there very polite people and great service. Jeff and the guys in the service department or great. More

Takata airbag replacement. This dealership made it a painless experience. No charge and out in less than 1 and 1/2 hours. All with a smile. Thank you. This dealership made it a painless experience. No charge and out in less than 1 and 1/2 hours. All with a smile. Thank you. More

I had an excellent experience during my last visit. I left my backpack in the service waiting area, and didnt thinknof it until the office had closed. There were valuable items I. The bag, and staff put I left my backpack in the service waiting area, and didnt thinknof it until the office had closed. There were valuable items I. The bag, and staff put the bag up for me, which I retrieved on a Sunday when they are typically closed. I am so thankful. More

Oil change of my Chrysler town & counrty The service was okay. I expect to be awhile, it was about an hour . Thanks for the quick service with the number of customers that day. The service was okay. I expect to be awhile, it was about an hour . Thanks for the quick service with the number of customers that day. More

Service Jeff helped me park my car in correct area and Jim helped me check in when I got there. He gave accurate estimate of time wait and was actually early! Jeff helped me park my car in correct area and Jim helped me check in when I got there. He gave accurate estimate of time wait and was actually early! More

Pleasant, courteous and helpful Always great service and friendly workers. I love the service and quality of work performed. The reps are courteous to do small minor things at no co Always great service and friendly workers. I love the service and quality of work performed. The reps are courteous to do small minor things at no cost, which is very kind. My Jeep will not go to another facility for maintenance More

Poor service I never get good service when I come there I always had to Set for a long period of Time if I come from one thing then the service advisor will alw I never get good service when I come there I always had to Set for a long period of Time if I come from one thing then the service advisor will always have something else that they want me to get this time it was that my log nets was swollen and I would have to pay $200 to get new ones I was only get my tire rotation I was so that I could not get the tire rotation because I need it log nuts And that was so that I went over to the service department and I wanted to buy them myself which would have been $8 a piece Event came back and told me that they got him off and none of them broke he also claimed that he had to use a larger piece to get them off when you go and can't use one size for each log Net Most of the service of eyes is they are lousy each and everyone I get always give me a problem and I don't get coupons either for my all changes I'm always happy to pay a lot of money for A oli change I have been coming here for years I've never received any coupons on old change or tire rotation More

Really Good Experience! This dealership was really good to deal with and Art Bush was very helpful from the first time we talked. He was very helpful and was very prompt in This dealership was really good to deal with and Art Bush was very helpful from the first time we talked. He was very helpful and was very prompt in all of his replies. While at the dealership we were treated great. Kathy McKinney handled all my paperwork and she was just great to talk to. The only negativeaspect was the length of time it took to get out the door. The afternoon got very busy only one financer was available so that wasn't preferable. It took awhile to get to his office but he was great too and had us out fast as well. I would certainly buy from this dealership again and would call Art and Kathy 10 times out of 10 when searching for my next vehicle. More

Customer service They don't recommend services until your vehicle is inspected which eliminates you paying for things you don't need. Jim Umpleby does a great job. He They don't recommend services until your vehicle is inspected which eliminates you paying for things you don't need. Jim Umpleby does a great job. He has kept me informed on my vehicle services, always honest about the time they would need to work on my vehicle and he's always courteous and friendly. More

Very efficient Was concerned about the wait & wanted to take the shuttle home. Was advised that the wait would be no longer than an hour & fifteen minutes. He was ri Was concerned about the wait & wanted to take the shuttle home. Was advised that the wait would be no longer than an hour & fifteen minutes. He was right! Service was done & complete. More