Thomas Cumberland Subaru Hyundai

Poor service on airbag recall When I called to get my airbag recall taken care of the service team told me they did not have parts and had no idea when they would have them. When I When I called to get my airbag recall taken care of the service team told me they did not have parts and had no idea when they would have them. When I told her this was unacceptable she downplayed the danger saying "it is only a problem if you have an accident!" Beyond words. Got an appointment for then next morning at a competing dealer in Winchester. Never again! More

Easy, no pressure, very satisfied customer! Johnthan was so helpful! I felt like he really knew everything about the car. I felt very comfortable with my decision. After the deal was done, he to Johnthan was so helpful! I felt like he really knew everything about the car. I felt very comfortable with my decision. After the deal was done, he took the time to show me how to work all the fancy equipment in the car and setup my phone. It was overall GREAT! Dylan in finance was also really great! More

Awesome The salesman was really freindly and didn’t push me to get this car. I really like how he showed me all the features on this car. It was a great exper The salesman was really freindly and didn’t push me to get this car. I really like how he showed me all the features on this car. It was a great experience for my first time buying a car. More

Quick and painless The process was fast and pleasant. The staff was very friendly and helpful. They answered all questions, even ones I didn't ask. Highly recommended The process was fast and pleasant. The staff was very friendly and helpful. They answered all questions, even ones I didn't ask. Highly recommended More

Great First Car Buying Experience Jonathan was helpful, knowledgeable, and willing to work with me to get me the best price possible! I will highly recommend this dealership to anyone Jonathan was helpful, knowledgeable, and willing to work with me to get me the best price possible! I will highly recommend this dealership to anyone looking for a vehicle. Amanda was also helpful while Jonathan was busy with other customers. The staff were very friendly. More

Best car buying experience I’ve had My husband and I decided to start looking for a second vehicle last Saturday (March 24th) and looked at Thomas’s website. We got in contact with Mike My husband and I decided to start looking for a second vehicle last Saturday (March 24th) and looked at Thomas’s website. We got in contact with Mike Mace and he was very quick to get back with us. We scheduled a test drive for Monday, March 26th. Mike met with us and introduced us to James Howard. James was very friendly and professional. He walked us through the process and got us in our new car in no time. We were very pleased with the friendly and relaxed atmosphere of the dealership. We weren’t pressured into looking at cars we weren’t interested in or any additional packages. It was a straightforward and honest deal. We will be back again for our next car! Thank you, James and Thomas Subaru! More

Great Experience Purchasing our car from Thomas was a quick, painless, and overall great experience! Our salesman Jaison was very personable and upfront with all info Purchasing our car from Thomas was a quick, painless, and overall great experience! Our salesman Jaison was very personable and upfront with all information regarding our certified pre-owned vehicle. Extremely pleased with our Subaru Legacy, it is an excellent commuter vehicle! More

Awesome Very friendly and helpful...provided me with a great car and reliable for me and my family...was outside and helping us as soon as we started lookimg Very friendly and helpful...provided me with a great car and reliable for me and my family...was outside and helping us as soon as we started lookimg at a car...great place More

Best Experience Buying a Vehicle, Ever This dealership accommodated my arrival from out of town even after a delayed flight. The salesperson, James Howard, arranged a driver at the airport This dealership accommodated my arrival from out of town even after a delayed flight. The salesperson, James Howard, arranged a driver at the airport which was approximately 2 hours away. Mr. Howard left his own home at 8 PM to help me because of the unfortunate delay. The car was clean and ready to go, priced competitively nationwide, and everyone involved couldn’t have been nicer and more gracious. I highly recommend this dealership and the employees that make it possible. My local dealership needs to learn from them. More

Great! Our entire experience was fantastic! Everyone was very kind and informative with none of the usual car buying pressure. Johnathan was a fantastic sale Our entire experience was fantastic! Everyone was very kind and informative with none of the usual car buying pressure. Johnathan was a fantastic sales person! We will definitely return someday. More