Thomas Cumberland Subaru Hyundai

Zack was very professional and helped greatly during the entire car buying process. Thank you entire car buying process. Thank you More

Easy access friendly service. Always ready to help . Goes above and beyond to make it happen Always ready to help . Goes above and beyond to make it happen More

Nate is the best! He is knowledgeable, helpful, compassionate, and made the process extremely smooth. I will certainly go back to him in the future! He is knowledgeable, helpful, compassionate, and made the process extremely smooth. I will certainly go back to him in the future! More

If I could give zero I would. My mom had her car towed here with an appointment on Tuesday February 27th and received no call that the car was even there let alone to ask why it w My mom had her car towed here with an appointment on Tuesday February 27th and received no call that the car was even there let alone to ask why it was being towed. We are calling and asking if the car is there we either get no response and voicemail or a response from the receptionist that the advisor is busy. I FINALLY get in touch with the advisor through email on Thursday February 29th after sending 3 messages asking what is going on and The response I got was "Sorry we havent had a chance to look at it yet. All of my diag techs have been busy. I will get this in as soon as possible " I responded asking when the ETA might be and received nothing. 2 more days pass and we have not heard anything. It is now Saturday March 2nd. My mom is calling tying to get in touch with someone or ANYONE including salesto find out what is going on with her car and if we can have it towed someplace else just to find out service is closed. She ended up going up there and talking to someone in sales who tried to help her find her keys because there was NO repair order written for her car or any paperwork stating that the car was even there. They finally find the keys and they are sitting on someone's desk out in the open. We towed the vehicle closer to home and received a call today March 8th thanking her for servicing with them.... when she called back to tell them what happened, the number wasn't even in service!!! This was a horrible experience from start to finish and I have never had an experience like this anywhere else. More

Zach was very nice and made the whole process easy and less stressful. He goes above and beyond. He made it a great experience and I would choose him again. less stressful. He goes above and beyond. He made it a great experience and I would choose him again. More

David you were very helpful and resourceful, thank you for your time and assistance, also thank you for your patience dealing with us 😀! for your time and assistance, also thank you for your patience dealing with us 😀! More

We had an awesome experience buying a car at Thomas Subaru! We were out of town buyers. Nate worked with us to make the process as easy as possible. We found the right car at the right price. He was pa Subaru! We were out of town buyers. Nate worked with us to make the process as easy as possible. We found the right car at the right price. He was patient with us while learning all the bells and whistles of our new car. More

Kara was very professional and went out of her way to ensure we knew everything about the Crosstrek we purchased prior to our purchasing the vehicle. She reviewed several options available to us to ens ensure we knew everything about the Crosstrek we purchased prior to our purchasing the vehicle. She reviewed several options available to us to ensure we made the right decision. Was willing to stay after closing time to answer our questions which is rather a rare quality today. Anyone visiting the dealership I would definitely recommend Kara. More

Kara was very nice and courteous to work with and we LOVE our vehicle. More Of a trade in for our 2022 Nissan Ultima with only a little over 18K miles on it and a down payment of 7K when we bought it, would our vehicle. More Of a trade in for our 2022 Nissan Ultima with only a little over 18K miles on it and a down payment of 7K when we bought it, would have been a whole lot nicer of a payment for us older people. More

Called told them what I wanted and they told me that they would call when the vehicle was in. They did exactly that and I purchased the vehicle the next day. Kara my sales lady was very helpful and explained would call when the vehicle was in. They did exactly that and I purchased the vehicle the next day. Kara my sales lady was very helpful and explained everything to my satisfaction including how to work some of the new electronic devices. Great doing work with her and this is the second vehicle purchased from Thomas and both sales went as smoothly as I could wish for. More