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Theodore Robins Ford
Costa Mesa, CA
146 Reviews
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146 Reviews of Theodore Robins Ford
July 10, 2019
No Hassle & Completely Satisfied My son & I are starting a new business, very exciting & stressful times. Trying to find a reliable commercial vehicle was our first goal, we felt th My son & I are starting a new business, very exciting & stressful times. Trying to find a reliable commercial vehicle was our first goal, we felt that this was going to be a daunting task however 2 days later & no hassle at all we were able to drive away with exactly what we wanted & not breaking the bank. More
by lilchilywily
Employees Worked With
Christopher Lancaster
March 28, 2019
Great buying experience We had a bad experience with another Dealership on Beach Blvd. So working with the sales team at Theodore Robins Ford was a breath of fresh air. The We had a bad experience with another Dealership on Beach Blvd. So working with the sales team at Theodore Robins Ford was a breath of fresh air. The price on the Pre-owned 2015 Ford Flex we found online was honored. They paid us $800.00 for our trade-in which was $300.00 more than we were hoping for. We had our own financing through Bank of America at a great rate and they didn't give us one ounce of grief or try to steer us to use their financing. We did buy their bumper to bumper warranty because they gave us a great rate as well as the security system. Normally I would never buy these aftermarket upgrades. Our salesman, Phil actually drove to our home in Anaheim to make sure the security system was all set-up correctly. Like others have said you make the Ford Company proud and we are very happy customers! Oh I almost forgot that our bank needed the contract changed to just my name and I was able to come in the next day and they got that knocked out in 30 minutes! More
by Robert Poff
Employees Worked With
Phil
December 27, 2018
Burned me twice After being ripped off by their service department over a measly $200 warranty dispute, I decided to give the finance department a second chance and u After being ripped off by their service department over a measly $200 warranty dispute, I decided to give the finance department a second chance and use them for the purchase of my leased vehicle. "Fool me once, shame on you, fool me twice shame om me". Bad idea...after inquiring about the payoff and the purchase of an extended warranty, some clown named RAFI called me back on Monday Dec. 17, 2018 with big promises of how he was going to "take care" of me and my transaction. He even acknowledged the previous horrible experience and vowed to do better. Total B.S. Now 10 days later and mere days before the expiration of my lease, RAFI remains MIA...no return phone call, no pay-off quote, no quote on the extended warranty. I've decided to take my business elsewhere. Thank you Theodore Robbins for the lesson #2. Whether dealing with service or buying a car...Your customer service sucks! More
by jrob92663
Employees Worked With
RAFI
October 13, 2018
Buyer beware The old bait and switch advertised for one price up the price $695 when you get there. Beware of Tim lies through his teeth wasted six hours of tim The old bait and switch advertised for one price up the price $695 when you get there. Beware of Tim lies through his teeth wasted six hours of time . More
by Steven
Employees Worked With
Tim
October 19, 2017
Amazing Service, Quality People! I LOVE THIS DEALERSHIP. I brought in my 2014 Ford Focus for service this past week on a transmission issue and was greeted by the nicest service advis I LOVE THIS DEALERSHIP. I brought in my 2014 Ford Focus for service this past week on a transmission issue and was greeted by the nicest service advisor named Pete Ferra. He listened to what I thought the problem was, showed his humble knowledge, and reassured me that they would fix the vehicle so that it would be safe to drive. Bob, the shuttle driver, drove me to work so I didn't have any huge disruption in my day (and he also was an absolute joy- kind, personable, and a safe driver). Pete called me a few hours later and told me they would fix the problem, not to worry, and that they would have it back to me the next day. They had it back and done when I needed it, did a multi-point inspection to ensure nothing else was wrong, and washed it so it was PERFECT when I got it back. As a young female, whenever I walk into a dealership/auto shop by myself I am nervous that I might be upsold on things that I don't need or be taken advantage of. That was NOT the case at Theodore Robins Ford. I left happy and reassured that I got the best service and care possible. Take your Ford to Theodore Robins Ford! You'll be SO happy that you did. More
by Samantha O.
Employees Worked With
Pete Ferra, Bob the Shuttle Driver
October 06, 2017
great EZ experience This the second F-150 we have purchased at Theodore Robins. Once again Dean Hammond went out of his way to assist me in ordering and purchasing our 20 This the second F-150 we have purchased at Theodore Robins. Once again Dean Hammond went out of his way to assist me in ordering and purchasing our 2018. This time was even better than the first time. I have sent others to TR Ford including my son. All the servicing of our 2013 was also done at TR and I was pleased with their service. More
by jimmy six
Employees Worked With
Dean Hammond
October 04, 2017
Good experience with both sales and service I have just seen two sides of this dealership and both have been positive experiences. In my purchase of a new Edge SUV, I worked with Dean Hammond w I have just seen two sides of this dealership and both have been positive experiences. In my purchase of a new Edge SUV, I worked with Dean Hammond who spent quite a bit of time helping me to define the specific version of this vehicle. It was built to my requirements and while it took more weeks that expected to get delivery, I was very pleased with the result, with only one exception - the roof rails I thought I was buying turned out to be only trim, firmly laying on the roof making it impossible to attach anything to them. How stupid can that be? But that's what can happen when you buy off a catalog instead of seeing a physical implementation. On the good side, the interior of this car is much more spacious than I was expecting in a mid-sized SUV. And I have never driven a car with such a smooth transmission. And Dean helped me obtain what I believe was a good price for this car. And now with 5000 miles, I have experienced my first meeting with Ned in the service dept. Of course this was merely for an oil change but the communication and attention left me with no complaints other than the hour and a half that I had to wait. Next time, Ned tells me that I can shorten that time with a finite appointment. More
by Local Bob
Employees Worked With
Dean Hammond-sales, Ned Shortsleeves-service
June 09, 2017
Ignored by the sales department Well it happened again! Ignored by the sales people. Looking at Transit van for 25 minutes. When I circled around two sales men, one walked away, the Well it happened again! Ignored by the sales people. Looking at Transit van for 25 minutes. When I circled around two sales men, one walked away, the other finally asked do you need help. Then had an attitude when I said well yes! No need to go on. Good Luck!!!! More
by Confused
Employees Worked With
????
May 30, 2017
Too many calls, not enough action A few months ago, a scheduled maintenance trip and minor warranty issue ran 3 or 4 days over, and I needed to initiate call to find out the vehicle wa A few months ago, a scheduled maintenance trip and minor warranty issue ran 3 or 4 days over, and I needed to initiate call to find out the vehicle was ready. It was made "fight" with a $75 gift certificate for future use at TRF. This latest exercise was with the body shop. Initial repair ran least one week over estimate and upon repair, the work was not, "back to new" condition (I have a 2016). Follow up with insurance and TRF resulted in allowing a full replacement of the part, as I initially suggested would be required, but we are now 9 days behind without even a pro-active contact from the body shop. Also, Mr. Robins, try calling your own dealership. Only one of four times am I able to talk with a live person on the first attempt. An extremely frustrating business to attempt to work with. More
by Love F150's
Employees Worked With
Body Shop- Chris, Johnny
May 03, 2017
BRAKE BOOSTER, 2013 EDGE, CHECK ENG. LITE ON BE FOR WARNED THE SERVICE ADVISERS ARE JUST FAST FOOD ORDER TAKERS. ONLY TO BE FAIR TO NED, I HAVE BEEN IN THE INDUSTRY FOR 30YRS IN COSTA MESA. CAM BE FOR WARNED THE SERVICE ADVISERS ARE JUST FAST FOOD ORDER TAKERS. ONLY TO BE FAIR TO NED, I HAVE BEEN IN THE INDUSTRY FOR 30YRS IN COSTA MESA. CAME IN SAID "BRAKE BOOSTER IS LEAKING AND CHECK ENG. LITE COMES ON AND OFF. WAS TOLD IF THEY REPAIR WHAT I SAY, NO WARRANTY, SO FOR $150.00 HE CALLED AND SAID"BRAKE BOOSTER LEAKING. IT IS ALL OVER INTERNET, TECH COULD FIND IN 3 MINUTES, I;M SURE HE HAS DONE PLENTY SINCE THERE IS A RECALL FOR 1 MONTH EARLY PRODUCTION DATE THAN MINE. PARTS FORM SERVICE $190.00,PARTS FORM THERE PARTS DEPT $140.00?? WAS TOLD $150.00 FOR CHECKING SYSTEM WOULD APPLY TO REPAIR. WANTED $150.00 TO CHECK ENG. LITE. ADVISERS HAVE NO IDEA ON HOW VEHICLES WITH OBD2 FUNCTIONS CHECK ENG LITE IS A RESULT FROM BOOSTER LEAK, TOLD HIM , HE DID NOT UNDERSTAND. I UNDERSTAND THEY ARE IN THE MAKE MONEY BUSINESS. TOTAL $767.00 PLUS TAX' PARTS $140.00 MISC ..$27.00 LABOR $500.00?????? PLEASE DO YOUR HOME WORK More
by CHRISTY J CATLIN
Employees Worked With
NED
