The Honda Superstore of Joliet - Service Center

Great Service Mike Tatera was very informative and professional. Got taken care of as soon as I got there, I didn't have to wait. Speedy, quality service. Thank you Mike Tatera was very informative and professional. Got taken care of as soon as I got there, I didn't have to wait. Speedy, quality service. Thank you! More

Service Recommend Honda of Joliet for its exceptional customer service. They are always willing to go the extra mile for customer satisfaction. Honda of Jolie Recommend Honda of Joliet for its exceptional customer service. They are always willing to go the extra mile for customer satisfaction. Honda of Joliet sets the bar, for service. More

Service for 2011 Honda Pilot Mike Tatera was my service consultant when I brought in my 2011 Honda Pilot for service. He listened to my needs and provided me with a detailed expl Mike Tatera was my service consultant when I brought in my 2011 Honda Pilot for service. He listened to my needs and provided me with a detailed explanation of the service that would be performed. I have worked with Mike in the past and he has always provided great communication and excellent service. More

Excellent Service and Interpretation For a technically less gifted customer like myself, it is just a joy to have your car serviced well and then also receive, before and after, an infor For a technically less gifted customer like myself, it is just a joy to have your car serviced well and then also receive, before and after, an informed and understandable interpretation as to what s being serviced and how. In addition, it is relaxing to receive not only a statement, but have it explained and put into explanatory context. If all of that is done in a personal and friendly style of interest, what else does a customer need? I have again been treated like this at Honda of Joliet, and particularly by "my" agent Mike Tatera. I warmly recommend the dealership and my agent. One can indeed experience that one is in good and honest hands during the transaction. Dr. Egon W. Gerdes More

Service department We are long time customers of Honda of Joliet and have never been disappointed. We are on our third Honda certified used car and have always been plea We are long time customers of Honda of Joliet and have never been disappointed. We are on our third Honda certified used car and have always been pleased with the attention and service we have received. Our recent dealing with Mike Tatera has been no different, gave us full explanation of the problem and worked with us to make a convenient appointment to have it taken care of. Bill Weems More

Summer trips preperation These folks always have my best interests at heart. Brought the car in for a standard oil change and multi-point inspection and they detected a coola These folks always have my best interests at heart. Brought the car in for a standard oil change and multi-point inspection and they detected a coolant system leak, and recommended brake fluid replacement. whew! don't want to be caught on the road without that! More

Josh to the rescue After leaving a 13 hr night shift at the hospital I walked out to my car to find a flat tire. The tow company aired it up and straight to Honda I went After leaving a 13 hr night shift at the hospital I walked out to my car to find a flat tire. The tow company aired it up and straight to Honda I went. I walked around the sales floor to keep myself awake. Along comes Josh to ask me if I needed help. I said no just trying to stay awake. Next thing I know here comes Josh telling me my car be ready in 20 minutes. It was so appreciated since I had to be up in a few hrs to go back to work. Thank you Josh for going above and beyond and for your kindness. Michelle H. Morris. More

Repair service is not greatest I would like to share my experience about repair service at Honda of Joliet. Bought used 07 Honda Civic EX expecting years of trouble free service fr I would like to share my experience about repair service at Honda of Joliet. Bought used 07 Honda Civic EX expecting years of trouble free service from car. Got nasty surprise few months later when coolant started to leak from the engine. Dropped car at the Honda of Joliet for inspection and day later received bad news that engine block is cracked but there`s recall from Honda for cracked engine blocks and it won’t cost me anything. It took longer to tear everything apart and put together than estimated, so they gave us loaner car in the middle of repair and few weeks later we received our car back. By this point can’t complain about service-everything was OK. Next morning when driving I got surprised that all steering wheel controls are gone. No cruise, no volume control etc. In addition when driving the car I could hear flapping, rattling noises from front right side. I brought car back to dealership and brought my concerns to service clerk. Left it for inspection and later received call from dealership. Clock spring wires were broken during repair by their technician and they will fix it at no cost. For flapping noise they told it’s a rubber stop on the hood and they adjusted it. Day later got my car back. Steering wheel controls working but flapping noise follows me wherever I go. Put my car on jack and found out right side plastic shield under engine and bumper cover was not attached to the frame correctly. I also noticed grease squeezing out from axle CV boot. Brought my car back to dealership again, asked to put car on the lift and pinpointed my findings. They reattached plastic shields correctly and offered free repair on the CV boot if I pay for part. As axles had to be removed during engine repairs I refused to pay for anything. This is when good Honda of Joliet service nosedived to the bottom and sparks started to fly between me and service manager. I brought my point that they didn’t ever bother to check underneath for parts they removed and reinstalled during engine repair. I explained manager that for the boot I will try to call Honda Corporate as it was damaged during previous repair. Response from the manager was priceless-we are so great dealership with great star ratings that I don’t care what you think. He said that he did not care that it was my second come back, that I showed his mechanic what’s wrong and he offered me phone number for Honda’s main office. Honda Corporate told me, that Honda of Joliet is independent dealership and they can’t force them to replace or do anything. This is not the first time when I fixed my car at this location and had to come back because something was not done properly, however this time I was very disappointed by how they do not care. In addition, other day I received call from Honda, for satisfactory survey. Lady on the other end was very surprised when I told that my last visit was not what I expected. More

Convenient, friendly,fast service. Brought my Pilot in for recall service. Mike took care of us. Everything was done in a timely manner, from the repairs to the shuttle service, which w Brought my Pilot in for recall service. Mike took care of us. Everything was done in a timely manner, from the repairs to the shuttle service, which was greatly appreciated. Everyone was friendly and courteous. We will return for future service. More

Recall becomes a pleasant experience The pleasant experience started when customer service called several times while we were out of town to inform us of a recall on the brake master of o The pleasant experience started when customer service called several times while we were out of town to inform us of a recall on the brake master of our 2006 Honda Oddessey . She expressed the urgency of the recall which caught our attention, so we returned the call as soon as we got home. She gave us an appointment for the next day at a time that was very convenient for me, and arranged for a rental car for me to use while the work was being done which they estimated at about 3 hours. When I arrived at the service department for my appointment I was greeted immediately by Daniel, who explained Justin, my assigned advisor was out to lunch. Daniel was friendly, patient with my hearing loss when having to repeat and very efficient. I was out the door in a new CRV rental in no time. He even warmed up the car before I got in. I received a call that my car was ready in less than 3 hours. It was also washed and vacuumed - a pleasant surprise. Michael was my advisor when I returned and was also very friendly and helpful. I can't say enough good things about my whole experience. My husband and I will be back when it is time for that new car! More