The Frederick Motor Company

Roberto was courteous, professional, friendly, patient, and attentive to my questions as I winnowed my choice of vehicle and accessories that I wanted. When I had made my decision and submitted it online and attentive to my questions as I winnowed my choice of vehicle and accessories that I wanted. When I had made my decision and submitted it online to area dealers, Roberto responded quickly and with a price that included all I asked for. No other dealers did, except to say they would love to work with me and get me the best deal. None gave attention to my request. Roberto did. Once paperwork set in motion, he had a car the next day and all was completed in a few hours and I drove away. Roberto followed up interactions promptly, and always with the note that oils help in any way - prior to sale, and now after. A great guy to work with. I hope working with the service department plays out the same. More

Great experience with Grant. No high pressure sales. Took the time to help pick the best car for our needs. Recommend Frederick Subaru and Grant. the time to help pick the best car for our needs. Recommend Frederick Subaru and Grant. More

I had a great car buying experience with Grant and Pat. After learning the original car I wanted to purchased was bought right before I got there they worked with me to find a similar one that I liked even After learning the original car I wanted to purchased was bought right before I got there they worked with me to find a similar one that I liked even more. They were friendly, the area was clean and inviting. More

Clean, welcoming dealership with pleasant, easy to talk to staff! Ryan was great, and made sure I was walking away with the vehicle that best suited my needs, and preferences. No pressure or upselling that to staff! Ryan was great, and made sure I was walking away with the vehicle that best suited my needs, and preferences. No pressure or upselling that can make you spend more than necessary. He also made sure I understood the car I was driving away. Kevin was laid back and made the finance conversation a very easy to understand process. More

Timely, detailed oriented, professional buying experience I recently purchased by 2020 Subaru Forester Premium at The Frederick Motor Company, where both test drive and purchase of the vehicle all occurred un I recently purchased by 2020 Subaru Forester Premium at The Frederick Motor Company, where both test drive and purchase of the vehicle all occurred under a week. During the ongoing COVID-19 pandemic, it was though that test driving a car would be not feasible, but the Frederick Motor Company had a well designed process that made the experience safe, easy, and provided peace of mind. This process was greatly improved over other dealers in the Maryland area. I was genuinely shocked with the Frederick Motor Company's engagement; there were no hassling phone calls, texts, emails, I was allowed to shop for the car, ask questions openly, and process information about option packages at my leisure. Truly a different and very much appreciate car buying experience! Lastly, my dealer Mr. Grant Schely provided exceptional customer services, again, without the 'usual' car dealer hustle and pressures. Not only was he knowledgeable about the vehicles, answered all my questions in thorough detail, but at no part in the process did he apply pressure to buy, but allowed a relaxed car buying experience while still being acutely attentive to my needs and questions. There were no written numbers haphazardly written on blank papers to mentally calculate and struggle with, instead these were neatly organized with full transparency. We were able to negotiate online due to the COVID-19 pandemic, and he still managed to provide attentive responses, without applying pressure. I wish all my previous car buying experiences were like this one. If you want a thorough complete car buying experience without feeling pressured with complete details upfront- definitely ask for Grant at the Frederick Motor Company. More

Al staff great I recently bought a Crosstrek for my wife at Fredrick Subaru. All details handled online. Got there in and out no problems. Had such a good experience I recently bought a Crosstrek for my wife at Fredrick Subaru. All details handled online. Got there in and out no problems. Had such a good experience and liked the car so much we bought another one 2 weeks later. Same experience. Recently went back to Fredrick for Subaru school. Again a nice experience. More

Couldn't have been any easier At first, I wasn't sure what kind of car I wanted, but I had a budget(est. 300 a month or lower) and some basic features in mind(apple car play, touch At first, I wasn't sure what kind of car I wanted, but I had a budget(est. 300 a month or lower) and some basic features in mind(apple car play, touchscreen stereo, reliability and good handling). Upon entering, Shannon Beall helped me look at various Ford models in stock relevant to my interests, and addressed approximate financing rates for each one. Once I concluded that a Ford wasn't right for me and my needs however, I was directed over to the Subaru division where I met Bernardo Manaloto. Addressing the same guidelines for what I desired in a car, he quickly put me behind the wheel of a 2020 Subaru Impreza that I immediately fell in love with. After gathering the relevant documents and adjusting my insurance with Bernardo's help, Pat Blackwood took over to assist with the financing aspect. Every document I signed was efficiently and diligently explained and he made sure my cosigner and I were 100% on the same page throughout the entire process. The process was crystal clear and ultimately quite easy the whole way through, and I really enjoyed my car buying experience. At other locations, some salesmen and finance associates can really take the excitement away from you. At Frederick Motor Company Ford/Subaru locations, the excitement lasts throughout the entire process and they make sure they've done the bulk of the work for you. By far, the best customer service experience I've received at any dealership in the past - with fantastic warranty and finance options! Lastly, it's worth noting that they were interested in MY concerns, not just with making a pretty penny from selling me the most expensive car on the lot. All parties involved provided exceptional customer service that is unmatched. I have never been inclined to write a review until my experience here. Thank you Frederick Motor Company!!! More

My husband and I considered buying a Subaru Forester two years ago. We met Grant Schley back then, and now in 2020 remembered him for his excellent product knowledge and helpful approach. We finally purch years ago. We met Grant Schley back then, and now in 2020 remembered him for his excellent product knowledge and helpful approach. We finally purchased a 2020 Forester in June 2020. Grant has such expert product knowledge that he not only answered ALL our questions before the purchase, but is even helping us learn the car AFTER our purchase. We are firmly Subaru customers and Grant Shley is our 'go-to' product knowledge person! This is an excellent dealership to do business with. More

Flawless car buying experience I recently purchased a 2020 Outback from Frederick Subaru. The buying experience was flawless. I began interacting with Janie Silbernagel and quickly I recently purchased a 2020 Outback from Frederick Subaru. The buying experience was flawless. I began interacting with Janie Silbernagel and quickly came to an agreement on both the price of the new car and on the value of my trade-in. I then interacted with Patrick Blackwood and Kevin Cacciola to define the financing terms. Finally, Tyler Biser delivered the vehicle to my home and finalized the deal. Everybody I interacted with at Frederick Subaru was extremely responsive, courteous, and professional at every step of the process. I felt extremely valued as a customer. This has easily been the best car buying experience I had so far, and I will definitely consider Frederick Subaru to get my next new car. More