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The Ford Store San Leandro - Service Center

San Leandro, CA

4.0
323 Reviews
Call Service Center (510) 902-1682

323 Reviews of The Ford Store San Leandro - Service Center

Sort by
September 12, 2024

They were both timely and patient. They answered all my questions, and informed me of any future service needs for my vehicle. The waiting area was also clean and comfortable. I wil More

by MSDIRECK2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember.
Report | Print
Sep 12, 2024 -

The Ford Store San Leandro responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing The Ford Store San Leandro, we look forward to having you as a valued customer for many years to come! Hamid Seifi Internet Director hseifi@sanleandroford.com

September 12, 2024

Our car was delivered to our house which was so convenient since we have 2 little ones at home. More

by ijig777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Sep 13, 2024 -

The Ford Store San Leandro responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at The Ford Store San Leandro to be a positive one. Please don't hesitate to reach out if you need anything else. Hamid Seifi Internet Director hseifi@sanleandroford.com

September 06, 2024

It was the first time I used mobile service, the service was awsome, Thanks A+++++ service. More

by Masood Hashemi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Sep 06, 2024 -

The Ford Store San Leandro responded

Masood, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing The Ford Store San Leandro! Hamid Seifi Internet Director hseifi@sanleandroford.com

September 05, 2024

When they hold your car for a long amount of hours they don’t provide, car loaner. More

by Neilamistad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Report | Print
Sep 08, 2024 -

The Ford Store San Leandro responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

August 26, 2024

The service is good, and the work is done at a reasonable time. Good job More

by MRVERSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Church van I didn't bring it in
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Aug 26, 2024 -

The Ford Store San Leandro responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at The Ford Store San Leandro to be a positive one. Please don't hesitate to reach out if you need anything else. Hamid Seifi Internet Director hseifi@sanleandroford.com

August 26, 2024

The service rep works hard but the wait tume and turnaround time is way too long. We have been attempting to key key made for our truck, which we have paid for, and so far 3 attempts and the keys st More

by DEREK.FISHER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Willie
Report | Print
Aug 29, 2024 -

The Ford Store San Leandro responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

August 25, 2024

I brought my car in and they were really friendly. They did a great job and the price was reasonable More

by carriemurphy5150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul and Robert
Report | Print
Aug 26, 2024 -

The Ford Store San Leandro responded

Thank you for your very kind review, Carrie. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at The Ford Store San Leandro. Hamid Seifi Internet Director hseifi@sanleandroford.com

August 18, 2024

Excellent service prompt courteous professional Will gladly recommend others to go for service at ford More

by BREPRAISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don know need in1st booth
Report | Print
Aug 18, 2024 -

The Ford Store San Leandro responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Hamid Seifi Internet Director hseifi@sanleandroford.com

August 17, 2024

Job was done unfinished, with loose screws under the hood. A lot of covers inside the hood were left open, oil was spilled all over my back seat. Not sure what happened. Customer service was good, just More

by anna_lyf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Willie Pate
Report | Print
Aug 21, 2024 -

The Ford Store San Leandro responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

August 17, 2024

After three days in shop no communication as to why they hadn’t started inspection/work and could not provide estimate when they would start inspection/repairs More

by James Grant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roberto and Paul
Report | Print
Aug 21, 2024 -

The Ford Store San Leandro responded

Thank you, James, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

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