The Ford Store San Leandro - Service Center

Had my horn work on once looked at an quote price repairs were done fast an ready in 4 days very happy customer thank you Thomas repairs were done fast an ready in 4 days very happy customer thank you Thomas More

The service Tech was patient, informative and friendly. And his Manager was very responsive and friendly. And his Manager was very responsive and friendly. More

Specifically speaking, Billy Severs has been such a great representative and a huge help to me. I have always been greeted with a smile and hello when visiting. I have never been disappointed. The entire sta representative and a huge help to me. I have always been greeted with a smile and hello when visiting. I have never been disappointed. The entire staff is A+ and I will continue taking my car to San Leandro Ford. Billy Severs is my go to person!!!! More

The Ford Store make you filled Welcome. I received very good and perfessional services for the pasted 20 years. I received very good and perfessional services for the pasted 20 years. More

The service manager was great, but my original service rep wasn't very responsive to my calls and concerns about the incomplete repairs that was done on my vehicle. Once the service manager got involved I rep wasn't very responsive to my calls and concerns about the incomplete repairs that was done on my vehicle. Once the service manager got involved I was very happy with the final outcome. I will definitely use you again and I will recommend you to my friends and family as well. More

As always, Felicia is FANTASTIC and always gets the job done expertly! Miguel came to perform the work. He is so nice and respectful! done expertly! Miguel came to perform the work. He is so nice and respectful! More

It was a recall. They arranged for the car to be picked up from me, which was helpful. It was a good experience. They arranged for the car to be picked up from me, which was helpful. It was a good experience. More

Everything was handled with excellence! Billy and Paul were on the spot and awesome ! Always recommend this dealership to friends and family Billy and Paul were on the spot and awesome ! Always recommend this dealership to friends and family More

Owens is a very nice young man made sure my mkz was well taken care of while at the dealership should be more people like him working there well taken care of while at the dealership should be more people like him working there More

I was told there was a recall part to do the recall repair on my F150 on the 23rd of May. On the 23rd, I make an appointment for June 5th to get the recall repaired. I’m told the part will be ordered. repair on my F150 on the 23rd of May. On the 23rd, I make an appointment for June 5th to get the recall repaired. I’m told the part will be ordered. I bring my truck in on Thursday the 5th. There was no part, but they kept my truck for two days until the end of the day on the 5th, and nobody checked to see if the parts were available. So nobody could tell me the parts weren’t there. So I get a phone call on Thursday at the end of the day, not to tell me there was no part, but to tell me my truck wasn’t finished because the shop was backed up. Now, again, this is a continuation of work started on May 23rd, so my truck should have been at the front of the line. Then on Friday, I call at 2:30pm to ask if the recall repair is done, to be told the guys are finishing up. Now mind you, I’m still under the impression the repair is being done. Still am not told there is no part. I get a call around 5pm on Friday to finally, after two days, tell me there was no part, and that they just inspected the rear axle and bolts. Somebody screwed up. That inspection could have been done on Thursday and I could have had my truck back the day I brought it in. NOT OKAY. More