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The Ford Store San Leandro - Service Center

San Leandro, CA

4.0
323 Reviews
Call Service Center (510) 902-1682

323 Reviews of The Ford Store San Leandro - Service Center

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December 20, 2024

I was met promptly by a service member and then by a service writer. He handled my requests and very well and my car was ready for pick up early. I was very pleased. More

by gordonwatt
Recommend Dealer
Yes
Report | Print
Dec 21, 2024 -

The Ford Store San Leandro responded

Thank you so much for your excellent review, Gordon! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at The Ford Store San Leandro to be a positive one. Please don't hesitate to reach out if you need anything else. Hamid Seifi Internet Director hseifi@sanleandroford.com

December 13, 2024

Billy is the best! !! Excellent & prompt service, that guy is a stud! Highly recommend him to all. Best service writer there. More

by Arthur Mercado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Severs
Report | Print
Dec 13, 2024 -

The Ford Store San Leandro responded

Thank you, Arthur, for the kind words for Billy and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Hamid Seifi Internet Director hseifi@sanleandroford.com

December 13, 2024

I came in to get a recall done and a check light was on. They asked if I wanted any other services and I requested washer fluid fill up. They charged me after they weren’t able to find anything wrong and “f More

by allisonfink92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Owen
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Dec 16, 2024 -

The Ford Store San Leandro responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

December 09, 2024

They did a wonderful job on my car. Great job San Leandro Ford! Thank you. More

by W. Hines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie
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Dec 09, 2024 -

The Ford Store San Leandro responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Hamid Seifi Internet Director hseifi@sanleandroford.com

December 06, 2024

Everyone was very kind and professional I really appreciate that especially in these times that were living in More

by Jamjambryant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert. Rebecca
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Dec 07, 2024 -

The Ford Store San Leandro responded

Thank you for the kind words for our team! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Hamid Seifi Internet Director hseifi@sanleandroford.com

November 29, 2024

Took to long. Then tried to make me spend more money on other things!!! Since I didn't have to pay for repair! More

by kjohnson1776
Recommend Dealer
No
Employees Worked With
Dont. Know look at recoords!
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Dec 04, 2024 -

The Ford Store San Leandro responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

November 21, 2024

Best service Writer ever. Had a excellent experience. Will be bringing my vehicle back for service. More

by JUANCRUZ78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
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Nov 21, 2024 -

The Ford Store San Leandro responded

Thank you, Juan, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Hamid Seifi Internet Director hseifi@sanleandroford.com

November 20, 2024

Thank you for good service without an appointment. I will return soon. It was quick and easy. More

by ja0969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy
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Nov 20, 2024 -

The Ford Store San Leandro responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Hamid Seifi Internet Director hseifi@sanleandroford.com

November 20, 2024

I had a good experience with your service team. I have bought all my trucks there. More

by fliesbn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
Report | Print
Nov 20, 2024 -

The Ford Store San Leandro responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Hamid Seifi Internet Director hseifi@sanleandroford.com

November 19, 2024

They were able to diagnose my problem and get the parts ordered, and my car back to me in a timely manner More

by runnerwmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Nov 19, 2024 -

The Ford Store San Leandro responded

Thank you for choosing The Ford Store San Leandro. We appreciate your business and hope to see you again soon! Hamid Seifi Internet Director hseifi@sanleandroford.com

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