The Autobarn Volkswagen of Countryside

Everyone is actually nice and very helpful. one or two people are rude but over all 5stars one or two people are rude but over all 5stars More

This is a class act dealership. Willing to work hard to get your business. They’re kind friendly and not pushy. It’s a clean well run place. I would recommend them to anyone looki Willing to work hard to get your business. They’re kind friendly and not pushy. It’s a clean well run place. I would recommend them to anyone looking to purchase a vehicle! More

This may be long. We wanted a Cadillac, specifically a 2018 CT6. The Autobarn had exactly what we wanted. It had low miles (38K) and is in near mint condition, really We wanted a Cadillac, specifically a 2018 CT6. The Autobarn had exactly what we wanted. It had low miles (38K) and is in near mint condition, really beautiful car. Being out of state in Washington we decided to buy it without a test drive. Sadly after receiving delivery and driving it we discovered it had a transmission problem. and even though we purchased the extended warranty it wasn't covered duo to it being an existing problem. Cadillacs warranty had expired 11 days earlier, yet they said they would honor the warranty but we would have to pay $850 out of pocket. Marek the sales manager at Autobarn stepped up and offered to cover that cost. So that was some good news. The only problem was Cadillac (GMC) was not making that particular transmission and we would have to wait up to possibly 2 years for a replacement. With GMC refusing to install a rebuild or aftermarket part under their warranty program we were stuck. Our car was not drivable and sitting at the Cadillac dealership. My wife opened a complaint with Cadillac in Detroit, where they did offer to make the car payments while it just sat broken down. Meanwhile my wife kept in contact with Danny and Marek (the sales team at Autobarn) regarding our situation, who were always very sympathetic towards our dilemma. Meanwhile at the Cadillac dealer they had a change in leadership in the service department. Where the service manager actually located a used transmission in another state after we asked them to try and locate one. As rebuild kits aren't even available for that transmission at this time. This problem had been going on for over 4 months by now, and really the way used car laws are written Autobarn could have just washed their hands of our transaction. But they didn't, and Marek at autobarn stepped up in a big big way. He got the transmission purchased, shipped and installed at zero cost to myself. Autobarn payed around $5,000 out of pocket to make us whole. I can't say enough about the integrity of the entire staff and business practice of the Autobarn. They are what makes the American auto sales industry great. They have truly restored my faith in auto dealers. I would recommend the Autobarn to anyone looking for that auto dealer you can truly trust. (Because let's face it buying a car or truck, new, or used is for many of us is a large purchase) I would like to thank Marek and Danny personally, and the entire staff at the Autobarn!!! You all have by far made this the best experience I have ever had with an auto dealer buying a used car. Five Stars Sincerely N. Wilson More

I had a great experience at The Autobarn. Edwin and Marek were incredibly helpful throughout the entire process. They took the time to answer all my questions and made sure everything went sm Edwin and Marek were incredibly helpful throughout the entire process. They took the time to answer all my questions and made sure everything went smoothly. I truly appreciate his knowledge, patience, and dedication. Highly recommend working with Edwin if you’re looking for excellent service! More

The Crew of guys were great, Niko and Marek were very helpful, I wanted a specific color, and they found it at another dealership and got it for Me. Outstanding experience. helpful, I wanted a specific color, and they found it at another dealership and got it for Me. Outstanding experience. More

I can’t express enough how easy the car buying process was by everyone at the Autobarn. It’s wonderful to see a family owned dealership that truly cares about its customers. Lou was an excellent and atten was by everyone at the Autobarn. It’s wonderful to see a family owned dealership that truly cares about its customers. Lou was an excellent and attentive salesman who was very knowledgeable about their products. More

Customer Service is pleasant from the moment you engage in scheduling service to picking up your vehicle. in scheduling service to picking up your vehicle. More

Super friendly and helpful would work with him again anytime. Strongly recommend to anyone looking for a new vehicle. anytime. Strongly recommend to anyone looking for a new vehicle. More

Julian was very helpful and he was able to fix the problem I had with my GPS and SOS . problem I had with my GPS and SOS . More

I am pleased to do business with Robert at Autobarn. He was very nice and informative about the vehicle. I am glad that I purchased a car from the dealership and from him. Robert was friendly. I would r He was very nice and informative about the vehicle. I am glad that I purchased a car from the dealership and from him. Robert was friendly. I would recommend him to someone that wants to buy a car! More