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The Autobarn Subaru of Countryside
Countryside, IL
1,337 Reviews
When shopping for a new vehicle, not only is it important to get a great deal but it is also important to know that you will receive the best treatment from a dealership. There is no better way to find out what to expect when you arrive then to read what our guests have said about their experience first hand! It is part of the Autobarn Subaru Advantage - receive a great deal on a new Subaru without the hassle!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,337 reviews
February 20, 2018
Service for my 2014 Subaru I had a not so great experience with this dealership in the sales process. However Sam in the service department has been fantastic. I’ve had the car I had a not so great experience with this dealership in the sales process. However Sam in the service department has been fantastic. I’ve had the car serviced there a few times and every time he’s very courteous and helpful. I will gladly bring the car in when it’s ready for the next servicing. More
by kev4inw
Employees Worked With
Sam Schwager
February 18, 2018
100% turn around from last visit. My previous visit was terrible . this visit was excellent . Sam was awesome . My car was done earlier than originally estimated , Sam was very thorou My previous visit was terrible . this visit was excellent . Sam was awesome . My car was done earlier than originally estimated , Sam was very thorough with his explanation of services and his friendly demeanor made me feel very comfortable. More
by B DiMaggio
Employees Worked With
Sam Schwager
February 17, 2018
He could have atleast tried I went in to autobarn Subaru and was introduced to Mike. Long story short, I was looking to hop out of my lease early for a used 2017 forester. I was I went in to autobarn Subaru and was introduced to Mike. Long story short, I was looking to hop out of my lease early for a used 2017 forester. I was well aware of how early I was into my lease an the complexity of it but Mike barely tried. I felt like he was just pushing me out the door and just kept telling me its not going to work. I wasn't even given his business card when we left. I even said I was in no rush to turn the car in and was just looking to see what the numbers would look like. He just kept saying I wasn't going to be able to get what Im asking for and that he basically couldn't do anything for me. I understand that he may have been right, but the way he was handling the situation felt like I was a burden to him and that he didn't want to deal with me. Like I said, I was very well aware of the odds of me getting something that I was comfortable with, but he didn't even want to help me crunch numbers, let alone even try negotiating my trade or the car I was looking at. He just kept pushing me away and just wanted me out the door. I also drove 45 minutes to be treated like a nuisance rather than a customer. 1 star cause at lease he was honest. 😑 More
by Clarisse Tolosa
Employees Worked With
February 16, 2018
Great deal nice people I am enjoying my new Subaru. The service was excellent and I would highly recommend this dealer if you are in need of a new car. The price was amazing I am enjoying my new Subaru. The service was excellent and I would highly recommend this dealer if you are in need of a new car. The price was amazing. More
by sgibbons
Employees Worked With
February 16, 2018
Customer service Just moving to this area I had no place to take my car. Sam was very honest and made my experience very enjoyable. I took my car in at 2:00 in the aft Just moving to this area I had no place to take my car. Sam was very honest and made my experience very enjoyable. I took my car in at 2:00 in the afternoon and it was finished the very next morning. I plan to make Countryside my go to place to take my Subaru More
by Tcljames
Employees Worked With
Sam Schwager
February 15, 2018
Headlight One headlight failed in the morning when I started the car to go to work. I was able to get a same day appointment before dark to have it repaired. One headlight failed in the morning when I started the car to go to work. I was able to get a same day appointment before dark to have it repaired. Always appreciate the flexibility and quick turnaround. More
by Markl
Employees Worked With
February 15, 2018
Just what I wanted! Quick and easy. My salesman was respectful of my time and explained my car very well to me. The price was great and the car was the color and model t Quick and easy. My salesman was respectful of my time and explained my car very well to me. The price was great and the car was the color and model that was promised over the phone. More
by Newsubarulady
Employees Worked With
Other Employees :
Tyler was the person that provided phone price and car info.
February 13, 2018
Highly CompetentThorough Highly competent, knowledgeable, polite, Fast service with frequent verbal reports directly to the customer as to stage of repair, and cost. Fair cha Highly competent, knowledgeable, polite, Fast service with frequent verbal reports directly to the customer as to stage of repair, and cost. Fair charges for repairs. More
by Virginia
Employees Worked With
Francisco
February 11, 2018
Very good customer service . I will be recommending this dealer to other people. In fact I have already referred some customers who have purchased Volkswagens at your dealership . I will be recommending this dealer to other people. In fact I have already referred some customers who have purchased Volkswagens at your dealership . I myself have purchased 4 Volkswagens from this dealership. More
by Armandos
February 10, 2018
New 2018 Forester This was my 5th Subaru purchase. As expected it was a good experience . We will be back for our next vehicle. This was as stress free as possible. This was my 5th Subaru purchase. As expected it was a good experience . We will be back for our next vehicle. This was as stress free as possible. More
by KLgrady
Employees Worked With
Other Employees :
Tyler Evens, not sure of my service team members name.
