The Autobarn Subaru of Countryside

Scott in the service dept is exceptional. We brought our 2007 outback wagon in to determine if we needed to replace the pistons. Scott and his crew did whatever they could do (without incurring expense) an 2007 outback wagon in to determine if we needed to replace the pistons. Scott and his crew did whatever they could do (without incurring expense) and gave us an opinion on what the car needed. At that point we decided to look at new cars. George, our sales man, was informatitive, knowledgable and not pushy at all with us (which I appreciated!). we test drove both the impreza and forester. Although, we would have loved to purchase the wagon, it was just above our price range. We decided on the forester. Really liked all the changes in the body style etc (not boxy looking anymore)and we asked for the best deal they could give us. We recd 11,000 for the trade in, wanted the rear cargo net abd homelink mirrow, the total price we had to pay was 15,157. We have been loyal subaru customers for at least 25 years. We love these cars and currently own a tribeca and 2006 outback sedan (I wish you still made this car, I love it) and now the forester. We just wont haggle and said give us your best price. I was a bit dissapointed that the mirror wasn't just thrown in - in exchange for the diming compass mirror and surprised that we had to purchase the cargo net - we always recd that before. But, when all was said and done we did purchase the car and do love it. I don't know if the sales guys do not have much room to make the price better or we should have spoke up more. Nevertheless, George was great and we had a good experience with Mo when we were finalizing all the papter work. Our next car maybe the legacy! I would cetainly go back to autobarn for this purchase and we will continue to use the service dept as Scott is always fair and thorough. More

Excellent service, friendly, professional, and helpful. I will be going back to the AutoBarn for my next car as well. Fast, easy, and painless transaction for a first time car buyer. Every detail was well ex will be going back to the AutoBarn for my next car as well. Fast, easy, and painless transaction for a first time car buyer. Every detail was well explained and in a way I understood. Will definitely recommend to friends, family, and others. More

I rated Autobarn Subaru excellent because my experience has been exceptional. To be more specific, I have worked closely with Scott Pothof. Scott has always been extremely helpful and personable. Furth has been exceptional. To be more specific, I have worked closely with Scott Pothof. Scott has always been extremely helpful and personable. Further, he continually takes the time to understand my service interests and concerns and subsequently explain my options. The dialogue I have had about my car has been educational without making me feel like I need ASE certification just to have a conversation. Both my car and I have always been treated with respect and I trust that Scott and the crew to have my best interests in mind. The level of service and sense of trust are not typical in my experience and, as such, I thought I should take the time to post my appreciation. In addition to Scott and a few other notable members of the team, two individuals in the parts department (Larry and ?) have also been exceptional. Following a car wash gone bad, my car had a series of scratches along one side. I explained my tragedy to the parts rep and he asked if he could take a look at the damage. I of course agreed. He took a look at the depth of the scratches and talked to me about which scratches could be managed with touch paint and which would likely need a more involved solution. I was extremely appreciative that he took the time to look at the car and talk with me when he could have just as easily just rung me up and sent me out the door with a receipt. In a separate experience I had this week, I asked Scott about purchasing some all-weather floor mats. The parts rep was walking through the service room on his way out when Scott asked if the parts department was still open. The rep said he had closed up but asked what I needed. I told that I wanted the floor mats but I said not to worry about and that I could come back another time. The rep said that it wouldn’t be any problem and that he would grab them for me. The parts rep could have easily told me that he was done for the day and that I would have to come back. I would have understood that. However, I was impressed by the fact that he took time to set his bag down, go back and grab the mats to make sure I was taken care of. The three examples above are illustrative of my typical experience with Autobarn Subaru and they have given me a real sense that the crew are there to help me and not simply sell me a service and push me out the door. The collective experience has served to create a real ‘trust factor’ that cannot be understated. This critical component does not come from marketing materials, add campaigns, etc, but is rather a reflection of the type of quality people they put in place to work with myself and other customers. Given that I live in Chicago, it would be easier for me to get work done at Mid-Town Subaru; however, I made decision, based on my experience with Scott and others, to get all of my maintenance/oil changes/etc at the Autobarn Subaru. My tow cents, ML More

From the moment I got the first email from Melissa, she was an absolute pleasure and joy to work with. They had the best price by far out of several chicagoland dealers that i was emailing with. She was was an absolute pleasure and joy to work with. They had the best price by far out of several chicagoland dealers that i was emailing with. She was VERY prompt and courteous with replies, and the in dealership experience was just as pleasurable as our "cyber" interaction. She answered all my questions with detailed responses and made the entire experience an incredibly comfortable and smooth one. She's by far the best dealership associate I've ever worked with. I will definitely be buying more subarus from her. More

Everything about the process was very impressive. I had a good idea of what I wanted before contacting them, but I live downstate, a few hours away. So I was a little worried about committing to a car before good idea of what I wanted before contacting them, but I live downstate, a few hours away. So I was a little worried about committing to a car before seeing it, but they were very flexible--Melissa let me put a refundable deposit on the car to hold it until I was able to make it there. When I got there, the car was exactly as described, and the price was fantastic (that's why I didn't buy at our local Subaru dealer to begin with!). More

Very professional and friendly. New the product well and showed ou all the features and how to use them. I have purchased many vehicles in my life and this was by far the most pleasant experience I have ha showed ou all the features and how to use them. I have purchased many vehicles in my life and this was by far the most pleasant experience I have had. The discount they offered was very good and they gave me the maximum for my trade. Thank you Melissa More

My husband and I went into this dealership in Countryside to test drive a 2011 Forester. We saw the excellent rating for safety that the Forester received in Consumer Reports magazine. We were met by Mario, to test drive a 2011 Forester. We saw the excellent rating for safety that the Forester received in Consumer Reports magazine. We were met by Mario, a salesman, when we walked through the door. Mario was personable, accommodating, and easy to work with. We test drove a couple of different Foresters in different colors, with different price points. We had no intention of buying a car that day. However, the dealership ultimately met our price, which we felt was a good deal. We felt compelled to accept the deal right then and there rather than shop around with other dealerships. At the auto show, we received a coupon for a $250 manufacturer's rebate. We applied the coupon once we were done negotiating. The auto purchase was the quickest and least stressful car buying experience that we have ever had, in great part due to the efforts of Mario. The dealership has a small showroom, but they appear to have a large inventory of cars as we were able to look at the Forester in a variety of colors, with a variety of options. My husband and I were very pleased with the dealership, and Mario in particular. We would highly recommend choosing this dealership to purchase your next Subaru. I can't speak to the service department in this dealership, but these people make your car buying experience hassle free. We bought our Forester about 1200 miles ago, and we love it! More

Based in part on reviews on this site and because Autobarn Subaru had the largest selection in stock of Subaru Forester models we were interested in to choose from, we drove several hours to visit A Autobarn Subaru had the largest selection in stock of Subaru Forester models we were interested in to choose from, we drove several hours to visit Autobarn Subaru. By the end of the day, we purchased an '010 Forester (our 3rd Subaru vehicle) and extended warranty at a very reasonable price compared to other dealers we researched. The sales experience was pleasant and easy with no pressure to buy. Adam Szymanowski was friendly and knowledgeable of each car and model we looked at. As another reviewer mentioned, we felt we were buying a car from a friend. There were no financial surprises when closing the deal. We were given a fair price for our trade in as well. Though Autobarn Subaru is some distance from us and there are other Subaru dealers closer, we will definitely visit them again when shopping for another Subaru. More

The way I know I made the right choice in automobiles is when my mechanic simply raved about my new Forester. Melissa gave me a great price on a great car, and Brian found the best warranty plan for us. I h when my mechanic simply raved about my new Forester. Melissa gave me a great price on a great car, and Brian found the best warranty plan for us. I hate haggling over price and Melissa took that out of the process. We agreed to a price by email and there were no surprises when we got there. There was no "hard sell" or "bait and switch". They are honorable people and the Autobarn is a great dealership. Leo & Sonia Makiejus More

It took a long time for me to be attended because it was very busy, which is a good thing because I think Subaru is a good dealer. At the end i was very satisfy with the service. The staffing was very helpf very busy, which is a good thing because I think Subaru is a good dealer. At the end i was very satisfy with the service. The staffing was very helpful, the financial manager was also very proffesional and funny. More