The Autobarn Subaru of Countryside

The staff were incredibly personable and friendly. They were very gracious and helpful. Noelle was accommodating and genuinely friendly. She cared about her customers and stayed with them through the ent were very gracious and helpful. Noelle was accommodating and genuinely friendly. She cared about her customers and stayed with them through the entire process. Hitko was professional but warm and welcoming. More

Was an awesome experience from beginning to end...no problems at all! Test drove a forester with my 15yr old first and didn't want to discuss finances and that's was ok. Brought my husband just to che problems at all! Test drove a forester with my 15yr old first and didn't want to discuss finances and that's was ok. Brought my husband just to check out the vehicle. We worked with Ed and did a great job considering we were his first customers. Came back to finish the paperwork with lee, very efficient and painless! I love my forester! More

John was very helpful and very pleasant to work with. When we were unsatisfied with our terms, he would continuously go back to the pricing manager to renegotiate. We ultimately got a great car at a gre When we were unsatisfied with our terms, he would continuously go back to the pricing manager to renegotiate. We ultimately got a great car at a great price! Thanks John :) More

I just want to take this opportunity to thank Noelle Panfil for making our purchase of a new Subaru at the Autobarn such a positive experience. I have purchased many vehicles throughout the years and c Panfil for making our purchase of a new Subaru at the Autobarn such a positive experience. I have purchased many vehicles throughout the years and can never remember meeting such an upbeat and positive sales person. Noelle was friendly and down-to-earth. She made us feel like we were old friends and made the whole experience very enjoyable instead of stressful. The next time any member of my family is in the market for a vehicle, I will be sure to mention Noelle and the Autobarn. Right before we drove away with our new Subaru, Noelle said, "welcome to the Subaru family". She was right, we will be back and we will ask for her. Thanks, Noelle! Ron & Sharon More

Noelle was amazing super friendly and incredibly genuine person. I have visited many dealerships in past few days and the sales representatives were ether rude or extremely manipulative and would not leave person. I have visited many dealerships in past few days and the sales representatives were ether rude or extremely manipulative and would not leave me or my mother alone! when we stepped into the Autobarn Subaru in country side two representatives (with one being Noelle) politely said hello and if we needed any help, not to hesitate and ask them any questions we might have. Honestly that was extremely refreshing because they gave us space to check out the cars and decide if we want to get more information about it. After me and my mother picked out few we approached Noelle, she was enthusiastic and so bubbly! we walked over to the cars with her, made a list of which we are interested in, copied VIN numbers and came back inside to see what the prices are and such, from there we chose two that we were mostly interested in one Subaru and another Scion. The cars were brought out to us extremely quickly we had the chance to ride them and get the feel of each car. We did not buy the car right away because we needed a second opinion so we told Noelle thank you and we will be back later. She left the cars outside for us, so when we come back we can see them right away. We ended up purchasing the Scion. The only one drawback was waiting for an incredibly long time until the paperwork was completed, however Noelle kept me entertained so the time went by faster. She is what all sales representatives should be!!! extremely nice, polite, NOT pushy and honest. Buying a car is always so stressful and I have to say purchasing a car from The Autobarn Subaru of Countryside with Noelle as my sales rep was a positive experience. So if you ever need to purchase a car i recommend contacting her, she will take the best care and will make the experience positive. Thank you The Autobarn Subaru of Countryside, and Noelle! More

Great experience and a great deal. Found the car on the internet and called the dealership and spoke to Mario. Flew in and he picked me up at the airport. Drove away that afternoon. internet and called the dealership and spoke to Mario. Flew in and he picked me up at the airport. Drove away that afternoon. More

Very helpful and was cool calm collected the whole time and helped us with our new family car! Also we searched for many cars and new details on all and helped us with everything. and helped us with our new family car! Also we searched for many cars and new details on all and helped us with everything. More

Well, my experience at The Autobarn Subaru in Countryside was exactly as advertised. I browsed DealerRater before I started shopping for a new Subaru Forester, and hands down, they rated out the best, and was exactly as advertised. I browsed DealerRater before I started shopping for a new Subaru Forester, and hands down, they rated out the best, and I can see why. Everyone I had contact with was extremely knowledgeable, forthright, relaxed, informative and friendly. I did not feel pressured in the least, and ultimately that fact coupled with a very affordable price made my sale. I was apprehensive going into this most recent car buying venture, since General Motors ceased making Saturn. I had nothing but Saturn experience for the last fifteen years, and the dealerships I dealt with through the years went far and beyond to satisfy me. I feared that I would not be able to duplicate that relationship. Today I can say that I am very comfortable with my sales experience at the Autobarn and hope that they can follow through with service. Thank you Melissa, Adam and Brian for making me a happy first time Subaru owner! More

Melissa was fantastic! Very fair, patient, and willing to work with our needs and schedule. Quick turnaround, clearly loves her work, highest recommendation, OLYMPIC! Sarah and I love our new Subaru Outba to work with our needs and schedule. Quick turnaround, clearly loves her work, highest recommendation, OLYMPIC! Sarah and I love our new Subaru Outback!! More

I have thought for a while about whether or not I would discuss all of my problems with OTHER dealerships before I gave my glowing recommendation of Autobarn Subaru Of Countryside. All I will say is that discuss all of my problems with OTHER dealerships before I gave my glowing recommendation of Autobarn Subaru Of Countryside. All I will say is that through my last week of car shopping I have had some really awful experiences. My experience with Autobarn was truely the best car buying experience I have ever had. I contacted every Subaru dealership in Illinois and one in Wisconsin, Autobarn beat the second best price by over $500!. All of my contact was with Melissa, the internet sales manager. She answered all of my questions in a timely manor, and was extremely honest and straight forward. When I went in for a test drive I was in and out of the dealership in 20 minutes. She didnt try the normal "Let me introduce you to my general manager" routine, she just answered my questions and thanked me for coming in. It was at this moment that I decided that if I bought a Subaru, I was buying from this dealership. In the interim we continued to look at other makes of vehicles and were mostly un-impressed with the quality of service we received at other dealerships. We were also quite shocked at how there really are no vehicles that can go apples for apples with an Outback when you measure what it offers for the price. I started off my car buying experience by not only researching cars but researching dealerships, and honestly I was sceptical about alot of bad reviews I read, but after my own experiences this week I know the good experience I had with Autobarn is a rare one. This is my first Subaru and if I am as happy with the car ten years from now as I am today I would never go anywhere else for my next Subaru. Autobarn understands how to treat people and I urge anyone interested in a Subaru to make Autobarn their first stop. And one last thing, a local dealership advertises a lifetime warranty on any vehicle purchased from them, it is nothing but a gimmick. I excitedly told the salesperson at this dealership that it was great that I could save alot by being able to forgo the extended warranty since they offered a lifetime warranty and he told me that I still need the extended warranty.... huh? Their lifetime warranty only covers things that will never actually break. To the Ownership/Management of Autobarn Subaru, I know that the quality of employees is a direct representation of the quality of management and their policies. Keep up the good work. And give Melissa a raise! More