The Autobarn Subaru of Countryside

It was a real pleasure working with Mario and the Autobarn staff. Mario was friendly and efficient. I was impressed how everything fell in place. Mario was knowledgeable, told me everything I need Autobarn staff. Mario was friendly and efficient. I was impressed how everything fell in place. Mario was knowledgeable, told me everything I need to know and was very confident in the Subaru he sold me. Absolutely no hassels. More

My side of this story is as follows. I knew the type of automobile I wanted, namely, a small SUV. I took my time. I recommend to try and avoid being in a hurry to buy your next car. I spent three month automobile I wanted, namely, a small SUV. I took my time. I recommend to try and avoid being in a hurry to buy your next car. I spent three months. I researched various car rating web-sites, including Consumer Reports. I arrived at an amount I would expect to pay for the car, and I knew the ratings and histories of the various makes. I currently had a ten-year old CRV that still runs like new, and very little ever went wrong with it. My new car had to be at least as good as that. I test drove all of the available makes of small SUV's that were in my price range. A few models were almost double in price, and I decided that was not worth it. When I test drove the Subaru Forester Limited, I was sold. I just knew that would be my next automobile. All of the other makes had the exact same features, interiors, and prices; but this Limited just felt good. I note here that I did not test-drive the Subaru at Autobarn, but at another Subaru dealer that boasts of a life-time warranty. My girlfriend, now my fiance', suggested I visit Autobarn and see what they had to say. So, on April 30, 2012, the last day of the month, after 6:30 in the evening, I walked into the Autobarn dealeship knowing exactly what I wanted, armed with all of my facts, and the price I expected to pay. I planned on hearing what they had to say, and go home and think about it. Then, Mario came and greeted me. I was ready for another aggressive car sales person, asking leading questions, putting me on the defensive, hammering for that sale, causing me to yearn to get this visit over with. I had experienced quite a few of these over the past three months. Mario was different. He was reserved, and very friendly, he put me at ease. Eventhough,as he later told me that he has been selling cars for nineteen years, and he was definetely the expert here, who could run rings around me; I felt at ease. I felt that I was in control, I felt good. That is a good feeling when you are seriously contemplating buying a car. We looked at one Limited, and then at one other. Then we sat down for the nitty-gritty. I was ready for this. I expected he would offer a price higher than I wanted, and then I would try to bargain. He came back with a price that was actually lower than I anticipated. This was when I realized I might actually purchase an automobile tonight, rather than go home and think about it. I conferred with my daughter via cell-phone. My daughter is very good at bargaining. She did not like the color of the 1st car I wanted. The second car was Silver, but lacked navigation and a back-up camera, two very expensive features I was willing to forgo. Mario offered a price on the second Limited, this was also less than I expected to pay. My daughter cautioned me about those extra hidden fees and transportation charges. I grilled Mario about these, he assured me the only additional charges would be a doc fee and taxes. So, instead of thinking about it some more, I told Mario I would go ahead with his offer. I qualified for the very lowest financing rate. I next visited the Business manager, Brian. Here, I expected hidden fees, other charges, and the price to be much more than Mario said. Instead, Brian was very nice, and straightforward, He showed me various protection and maintenance plans in a sober business-like manner. Again, I felt at ease. I chose some things I thought would be beneficial and a good investment. I wound up paying just under what I expected to pay, but I got much more. The Subaru Limited feels even better after a few days of driving it, then during the test drive. Mario conveyed an all-important quality that is almost non-existent in the automobile sales industry, credibility. In the end, I believed what Mario had to say. There were no hidden fees. Mario is friendly, reserved, even humble at times. If a Subaru is what you want, Autobarn is where you would want to purchase it. More

Working with Melissa was a breeze. She searched for the car I wanted while still keeping me within my budget and getting it delivered in time for the 2.9% financing. On delivery day she was very patient g car I wanted while still keeping me within my budget and getting it delivered in time for the 2.9% financing. On delivery day she was very patient going over the entire car and all my questions. As far as car dealers go, it was a great experience. I love my new Outback! Thanks to everyone there. More

2nd New Car Purchase at Autobarn, Excellent Service 2nd New Car Purchase at Autobarn, Excellent Service This is my second new car purchase from the Autobarn Subaru and, as such, I feel like I have a 2nd New Car Purchase at Autobarn, Excellent Service This is my second new car purchase from the Autobarn Subaru and, as such, I feel like I have a good understanding of the sales department/team. For my 2012 WRX purchase I worked with Mario Nowik. Though most people wouldn't associate buying a car with an "enjoyable experience", I can say that I really enjoyed working with Mario. My time is valuable and I appreciated the fact that Mario was direct and straight-forward. Working together, we were quickly review my interests and price range to assemble a deal that made myself, Mario and the dealership happy. Driving off the lot I felt surprisingly great, unlike some of my experiences at other dealerships. Bottom line is this, do your homework on the car you want and Mario and the rest of the team will work with you to ensure you get a solid deal. In my opinion, I couldn't ask for anything more. Beyond sales, I would also add that my experience with the service department has been nothing short of exceptional. As someone who is a bit of a fanatic about maintaining his car, I have gotten to know the Autobarn service team well. Scott Pothoff, a former service manager, always took incredible care of me. I always knew that he was focused on giving me honest feedback and not simply trying to sell me something. I feel confident about this because my friend is a Subaru mechanic in California and confirmed what I heard. Now that Scott has left, Jon Gomes has taken over. I'll admit, I was concerned that Scott's departure would hurt the level of service I had received; however, I have to give a great deal of credit to Jon, as he has carried the torch and maintained that exceptional level of customer service. Finally, I would also like to thank the 'younger contingent' in the service department. Anytime I have stopped in the guys have been proactive in approaching me and very courteous. Suffice to say, to the hiring manager, great work on building such a solid team all around. Best, M. Logsdon More

We bought the car through the Costco program. Noelle was very helpful, answering all of our questions and not being pushy. We did not hear the dread "Are you going to buy a car today?" until near the end o very helpful, answering all of our questions and not being pushy. We did not hear the dread "Are you going to buy a car today?" until near the end of the process, by which time we had already decided that we were going to buy that day. We never felt rushed or pushed throughout the whole process, not even when talking to the finance guy. We would recommend this dealer, Noelle and the Costco program to anyone interested in a new Subaru. More

Melissa was great! Price quoted through email was bar far the lowest, which was why I chose the Autobarn. The customer service was great and Melissa responded very quickly with all my questions. I would reco the lowest, which was why I chose the Autobarn. The customer service was great and Melissa responded very quickly with all my questions. I would recomend this dealership, especially Melissa to anyone who is looking for a great price and great customer service. More

My husband and I traveled from Champaign, IL to Autobarn of Countryside to test drive several used Subarus we had seen online. I sent several inquiries prior to our visit to which I got prompt and informat of Countryside to test drive several used Subarus we had seen online. I sent several inquiries prior to our visit to which I got prompt and informative replies from Noelle. When we arrived at Countryside, Noelle was immediately friendly, helpful, and welcoming. Our ideas of what kind of Subaru we wanted began to change as we were test-driving, and Noelle helped us target a car that not only met our price point, but also exceeded our expectations in quality. Noelle is a sincere and genuine person who made us feel comfortable from the start. We will highly recommend her and Subaru of Countryside to anyone interested in buying a car. More

Our experience was great. Andy was wonderful to work with-very helpful, knowledgeable, and not pushy for the sale or our business. We never felt that were were being "sold." We would recommend this sho with-very helpful, knowledgeable, and not pushy for the sale or our business. We never felt that were were being "sold." We would recommend this showroom & Andy in perticular to friends. More

Noelle was very helpful and knowledgeable,but above all she worked hard to get me the best price possible. She also truly cared if the customer was happy. I would definitely buy a car from her again. she worked hard to get me the best price possible. She also truly cared if the customer was happy. I would definitely buy a car from her again. More

I shopped around for months on the internet looking for a specific Subaru at a good price. The internet site for Autobarn was fantastic, always updated and had very competitive pricing. I took a chance on specific Subaru at a good price. The internet site for Autobarn was fantastic, always updated and had very competitive pricing. I took a chance on this dealership as it is over 2 hours away from home and was not disappointed. Great staff, very quick to get the transaction complete and get me on my way in my new Subaru! Thanks Noelle! Jim Johnson More