The Autobarn Subaru of Countryside

I went in for an equity consultation on my 2012 Impreza, and didn't have any expectations aside from a car wash. I walked away with a 2014 Crosstrek. The process, while a tad long (to be expected), was se and didn't have any expectations aside from a car wash. I walked away with a 2014 Crosstrek. The process, while a tad long (to be expected), was seamless and I never felt pressured . Eddie was great to work with, and even transferred my EZ pass, plates and explained Bluetooth. I had a great experience the first time I bought a Subaru. The quality I have received from that moment on has been exceptional and I would highly recommend Subaru, and furthermore, I would recommend this dealership and Eddie to any friend or family looking for a new car. More

Came into the dealership looking at a used car. Met with Eddie who was rather quiet. Went out and took a look at the car, it was in ok condition and then agreed to do a test drive. Car was mechanically fin Eddie who was rather quiet. Went out and took a look at the car, it was in ok condition and then agreed to do a test drive. Car was mechanically fine and we agreed to go inside and talk pricing. Well after talking pricing, he also wanted to get the business manager involved. So, we go inside his little office and sit down and continue to talk pricing, all while the business manager, Brian, starts working on paperwork. Mind you, nothing had been agreed upon verbally at that point. He then starts laying out pieces of paper in front saying "you need to sign here" to which I contested that nothing had been agreed upon. He insisted we had. I told them I would need a day or two to talk over finances and then I would contact them. Brian then made some very rude and very unprofessional comments, those of which I shall not repeat here. Obviously, it was a terrible experience. I am aghast someone could still hold a job by having an attitude like that. It was completely out of order and reflects very poorly on the dealership as a whole. More

Terrible experience at this place and I didn't even enter the dealership. My contact with this dealership was by phone and email. To see more of my review, please go to Yelp. I went through the America enter the dealership. My contact with this dealership was by phone and email. To see more of my review, please go to Yelp. I went through the American Express/True Car Buying Program. They were one of the dealership who gave me a price as part of the Truecar certificate program. A certificate is generated for the car you want with an offered price. I asked about two cars in transit via email. I was told I would be given a price for the cars. This was not correct since I had the price for the cars on the certificate. I emailed the gal and told her to have someone who understood the program to contact me. The manager called me and we had an argument over the phone about the program. The manager said she never heard of these "certificates". I told her she should have certificate generated with my name on it with the car that I want. She told me she did have the certificate but she had never seen one before. Are you kidding me? We argued again because I told her I should not have to explain the program to her since they are an American Express Truecar dealership. I hung up on her because we were just getting nowhere in communication. She called me again 5 minutes later!! I can't believe she had the nerve to call me after we argued about a program she should understand which she clearly did not and I hung up on her. She proceeded to argue with me again about the program! I can't believe this. I tell her not to ever call me again and hung up on her. Thankfully she did not call me again. I received a bunch of junk emails from them afterwards. Be careful of the Truecar/American Express program. These dealerships use it as a way to fish for customers and then do a bait and switch. Maker sure your dealer understands the Truecar/American Express program BEFORE you go the dealership. More

Not only did The Autobarn get me the lowest price on my new Subaru (by over $1500!) they were incredibly friendly. There was no need for negotiation they started at there best price. I couldn't have aske new Subaru (by over $1500!) they were incredibly friendly. There was no need for negotiation they started at there best price. I couldn't have asked for a better experience! More

I went to look at a used vehicle on a Tuesday, and met salesman Mike P. I was happy with Mike’s demeanor. I took the vehicle for a test drive and had some concerns about the brakes. Mike said he would hav salesman Mike P. I was happy with Mike’s demeanor. I took the vehicle for a test drive and had some concerns about the brakes. Mike said he would have the service techs look at it. Mike called me the next day and said the problem was fixed. I went back on Thursday and met Mario (Mike’s day off). I was also very happy with Mario’s professionalism. Mario pointed out the fixed problem, so I test drove the vehicle again. I purchased the vehicle right after. I would highly recommend purchasing a vehicle from these folks. I felt very comfortable with Mike and Mario; very nice people. The used vehicle – very nice. More

I was more than pleased with the honesty and straight forward answers that I received from my salesman, Mario Nowik at the Autobarn Subaru in Countryside, IL. Mario was pleasant to deal with and answere forward answers that I received from my salesman, Mario Nowik at the Autobarn Subaru in Countryside, IL. Mario was pleasant to deal with and answered all my questions completely. I would not hesitate to recommend Mario to my friends as an excellent auto salesman. More

We were looking for a used car for my 19 year old son and he found exactly what he wanted here. When we drove down from the northern suburbs I was not looking forward to dealing with a car salesman. While on he found exactly what he wanted here. When we drove down from the northern suburbs I was not looking forward to dealing with a car salesman. While on the lot we were approached by Mario inquiring if we needed any help. His manner and how he talked took my fears away. He was very knowledgable about the vehicle we were looking at, pointed out the positives as well as the negatives. We went for a test drive and when in to talk price. Even that part wasn't as bad as I though it would be. We came to an agreement very soon and the deal was done! Shortly after the purchase we had some mechanical problems with the car and it needed repair. We had it brought back to The Autobarn and I dealt with Scott in the service department and Dennis the sales manager and couldn't have been more pleased with the outcome. I will purchase another vehicle from these great people. More

Old school rip off artist dealership. Before 2nd payment was due, used 2008 Toyota required a new transmission. Also, was lied to during sales process. I wanted to use my pre-approved bank financing, they was due, used 2008 Toyota required a new transmission. Also, was lied to during sales process. I wanted to use my pre-approved bank financing, they assured me there was no way the bank would loan for a car this age and mileage. Totally not true. Have had car for 3 months now. Has a new trans, need all new brakes. This is not the old friendly Subaru of Countryside that was on LaGrange road for years. New ownership. Total Rip Off. With so many reputable dealers in the area, so many Subaru dealers, save yourself a lot of pain. Go somewhere else. More

We purchased a new Forester at Countryside Subaru this past Saturday. Paul was our salesperson. This was THE BEST new car purchase experience we have ever had! Paul was straightforward with the entire past Saturday. Paul was our salesperson. This was THE BEST new car purchase experience we have ever had! Paul was straightforward with the entire transaction. He was down to earth, honest, and very helpful through the entire process. We did not feel any pressure - he was completely accommodating. We will recommend this dealership (especially Paul) to everyone! Thanks! More

Jay Singh was very friendly and very professional. He did not act pushy in any way. He answered all of my questions and paid attention to what I wad telling him. As a woman who was shopping for a car without not act pushy in any way. He answered all of my questions and paid attention to what I wad telling him. As a woman who was shopping for a car without her husband that day, I feel he treated me very respectfully. I am happy with the car so far and appreciate how I was treated. More