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The Autobarn Subaru of Countryside
Countryside, IL
1,336 Reviews
When shopping for a new vehicle, not only is it important to get a great deal but it is also important to know that you will receive the best treatment from a dealership. There is no better way to find out what to expect when you arrive then to read what our guests have said about their experience first hand! It is part of the Autobarn Subaru Advantage - receive a great deal on a new Subaru without the hassle!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,336 reviews
January 11, 2017
2017 outback Michal was great. He is knowledgable and a hard worker. Very helpful and patient to my wife and I. We test drove several vehicles. We felt no rush. Michal was great. He is knowledgable and a hard worker. Very helpful and patient to my wife and I. We test drove several vehicles. We felt no rush. Highly recommended. More
by mjc
Employees Worked With
November 08, 2016
Awesome Quote - Possibly Illegal Fees and Practices I started my Subaru purchase experience by shopping for competitive quotes via email. I am an Indiana resident, which is important later in this deba I started my Subaru purchase experience by shopping for competitive quotes via email. I am an Indiana resident, which is important later in this debacle. Jessica at Autobarn Subaru of Countryside gave me a very good quote on 2017 Forester Limited with Eyesight and other options. After I started asking about the fee details she told me I would need to deal with a certified salesman. The first salesman never got in contact with me. I called the dealership twice and Eddie made contact with me. Eddie provided me with a "Bill of Sale" which included unexpected items like "Theft Shield" + ERT Fee + Title/Plate Fee which totaled $1083. Since I'm an Indiana resident all that I need is a $10 30 day drive-away permit that makes me legal to take the vehicle back to Indiana and register it there. I argued with Eddie about this and he finally came up with a story that if I paid cash that would work, but since I was planning to finance part of the purchase he had to collect all those fees. All those fees he added were going to go right into Autobarn's pocket. I filled a complaint today, with the Illinois Attorney general and plan to give Autobarn some more free advertising where ever I can. I am purchasing from a different dealer. More
by donutmanfwa
March 09, 2016
Awesome dealership Both the dealership and Adam himself were both great. Allowed me to take my time and were more than willing to let me test drive a few cars before I m Both the dealership and Adam himself were both great. Allowed me to take my time and were more than willing to let me test drive a few cars before I made my decision. They are focused on getting the right car for you and not just selling you anything More
by Foamys15
Employees Worked With
Adam Szymanowski
October 22, 2015
Feeling great about my new car! Eddie was overall fantastic. My wife and I drove out to Countryside from Chicago to look at a specific used car that they had on their lot. We were he Eddie was overall fantastic. My wife and I drove out to Countryside from Chicago to look at a specific used car that they had on their lot. We were hesitant to drive out there as my wife is very pregnant and we didn't want to be stuck in an office closing on a vehicle if she were to go into labor. Eddie assured us that if we decided to purchase the vehicle he would make the paperwork/negotiation portion as timely as possible. We knew exactly what we wanted and needed to make a deal and Eddie worked with the manager and the finance department to make that happen. Couldn't be happier in our new vehicle and couldn't recommend anyone better than Eddie. More
by archabati
Employees Worked With
August 06, 2015
GREAT! 3 Cars in 4 years I've purchased 3 cars since late 2011. 2 new Outbacks and a used 1 year old Mercedes. All thee cars were purchased from Adam Szymanowski. Great guy an I've purchased 3 cars since late 2011. 2 new Outbacks and a used 1 year old Mercedes. All thee cars were purchased from Adam Szymanowski. Great guy and he will give you an honest answer. He works hard to satisfy everyone. We had a slight misunderstanding with the service department on an owed repair when purchasing the used Mercedes, but Adam went to bat and worked out the issue to my satisfaction. Adam is a man of his word. Constant communication keeping me up to date with everything.On my next Autobarn car purchase Ill be looking for Adam. Bill G. More
by billwieska
Employees Worked With
Adam Szymanowski
August 06, 2015
Subaru worked hard to make the service right. Adam Szymanowski from the sales team was just super. 5 Star all the way ***** Any service issues were corrected with the help of the manager Eddy Adam Szymanowski from the sales team was just super. 5 Star all the way ***** Any service issues were corrected with the help of the manager Eddy Bill G More
by billwieska
Employees Worked With
Adam Szymanowski, Eddy Jasim
June 03, 2015
Good Sales Team. Eddy is a great salesman - can't say anything bad about him. Went above and beyond to make sure I was happy for both my purchases. Eddy is a great salesman - can't say anything bad about him. Went above and beyond to make sure I was happy for both my purchases. More
by TruckStig
April 08, 2015
Horrible Customer Service/Car Service I brought my car in for 2 separate problems and I had documentation (videos/pictures) for both. They had my car for almost a week and claimed they cou I brought my car in for 2 separate problems and I had documentation (videos/pictures) for both. They had my car for almost a week and claimed they could not duplicate the problems, therefore, no work was actually done. They originally tried to make me pay $140 an hour for their labor if they could not find a problem even though my car is only 2 years old under the original complete warranty. We complained and then they didn't make us pay. On my drive home the problem occurred again. More
by subarugirl
Employees Worked With
Dale Rowden
February 16, 2015
Best Experience! I had the best car buying experience with Adam! He made everything so easy and I'm couldn't be happier with my purchase! Thank you!! I had the best car buying experience with Adam! He made everything so easy and I'm couldn't be happier with my purchase! Thank you!! More
by DanaLong
Employees Worked With
Adam Szymanowski
February 08, 2015
Don't go there for service I would not recommend this place to anyone. Every time I went in for service, there was always an issue. They don't see anything wrong, or they can't I would not recommend this place to anyone. Every time I went in for service, there was always an issue. They don't see anything wrong, or they can't hear what I hear, or they don't cover this and that even though the car was brand new. When I was buying the car, they told me that I would have 3 oil changes for free. as it turned out the first one was, but when I got there the second time, they said the second one wasn't free and I had to pay for it. Another time, they wanted to keep my car overnight but wouldn't give me a rental ( said they didn't have one at the moment). I went to a different dealer that is a little farther, but everyone is nice and never had a problem again. More
by Arek
Employees Worked With
Don't remember
