The Autobarn Subaru of Countryside

It was handled professionally. I was able to pull my car in immediately & have the service person take care of me right away. My appointment was at 8:00 & I was out of there by 8. I was able to pull my car in immediately & have the service person take care of me right away. My appointment was at 8:00 & I was out of there by 8. I was offered a loaner car, which I did not need. I was asked for contact information & soon after getting home received a message as to how to contact the service area to get updates on my car. Upon my return, my car was pulled into the Bay Area as it was raining & I needed to be shown how to use the auto start, which was a very nice gesture. Emily did an outstanding job in taking care of me & was very polite & knowledgeable. More

Excellent Service! I have purchased 2 vehicles from this dealership, and I bring both of them here to be serviced. I scheduled an oil change for the newest vehicle onlin I have purchased 2 vehicles from this dealership, and I bring both of them here to be serviced. I scheduled an oil change for the newest vehicle online. I arrived earlier than I was scheduled, and they took my car back. The service here is always quick, and I am always updated with anything that is being done to my car. I highly recommend VW of Countryside. Thank you. More

Great dealer I’ve been talking my Subaru to this dealership for tears. They have always provided great service and they do what they promise. I’ve been so happy I I’ve been talking my Subaru to this dealership for tears. They have always provided great service and they do what they promise. I’ve been so happy I bought a car from them last year. Never been disappointed. More

they are polite Understood the needs of my vehicle at the time of service. It took longer to change the oil like it supposed to be , she tried hard to make me satisf Understood the needs of my vehicle at the time of service. It took longer to change the oil like it supposed to be , she tried hard to make me satisfied and she applied the $10 coupon . She made me feel O.K.. Nice experience. More

Excellent service!! Excellent work finished on time. I appreciated Josh patience in explaining the service and the time need it to perform the service. Nice experience. T Excellent work finished on time. I appreciated Josh patience in explaining the service and the time need it to perform the service. Nice experience. Thank you!! More

Loyal Subaru Driver Traded my 2 yo Forester in for a new Cross Trek. Love it! I appreciate the Loyalty Coupon too. I'll be back in 3 years for my next car. Traded my 2 yo Forester in for a new Cross Trek. Love it! I appreciate the Loyalty Coupon too. I'll be back in 3 years for my next car. More

Service Met the time suggested when I arrived and friendly and knowledgeable service specialist. Understood the needs of my vehicle at the time of service. Met the time suggested when I arrived and friendly and knowledgeable service specialist. Understood the needs of my vehicle at the time of service. thank you More

Service visit Everything was done excellent as usual, however I had a $69.95 oil change coupon that I did not need to use. This was not returned to me. Everything was done excellent as usual, however I had a $69.95 oil change coupon that I did not need to use. This was not returned to me. More

Overall Experience Most recent service was for an. Oil Change. Service was excellent for oil Change. However I recently purchased four new tires for our Outback. Wh Most recent service was for an. Oil Change. Service was excellent for oil Change. However I recently purchased four new tires for our Outback. When making an appointment I request time for installation, balancing, and a wheel alignment. I presented an email containing several coupons for a discount on the tires and work. Service Manager, Tom Fennewald, spoke with me while I was waiting and told me that a discount on the tires was not available. He asked me to send him by return email the original email sent out by Subaru. When reviewing the work done I saw no charge for wheel alignmen. So I decided to ask Mr. Fennewald about the missing wheel alignment. Did not receive a reply so sent same email a second time. Again no reply. With in a couple of days called service and asked why a wheel alignment was not done. I was told wheel alignment was checked and service rep felt “it was close enough.” Have to admit I felt answer did not leave me feeling very confident. Would have preferred to have known exact numbers and range of acceptability. More