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Texas Direct Auto

Stafford, TX

4.6
1,528 Reviews

12053 SW Freeway Service Rd

Stafford, TX

77477

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1,528 Reviews of Texas Direct Auto

July 18, 2018

Silverado Simplicity Great selection to choose from, staff were friendly and knowledgeable Bernard was helpful in allowing to view and test drive the many options I wa More

by DohsFolly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernard and Rigo in Sales. Ryan From finance
Jul 19, 2018 -

Texas Direct Auto responded

Hi - thanks for the feedback. We're happy you got a great truck and Bernard was able to make it a great experience. Enjoy your ride, The Texas Direct team

July 18, 2018

Purchased my new truck!! I have worked in the industry for over 28 years and have never seen or experienced such a great buying experience. Nothing hidden all out on the table More

by Fp1969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Sanchez
Jul 19, 2018 -

Texas Direct Auto responded

Hi - thanks for the wonderful feedback. We pride ourselves on service and transparency so we're thrilled to hear we hit the mark with your experience. Enjoy your truck! The Vroom team

July 18, 2018

concern I purchased a vehicle from Texas Direct Auto and traded in mind on the 5th of this month. They told me they would pay off mind in 10 days. That has l More

by concerned costumer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Taylor and Finance
Jul 19, 2018 -

Texas Direct Auto responded

Hi - we're sorry to hear about your experience and that you've had an issue with your pay off. We will message you directly to get more information so we can escalate your issue. The Texas Direct team

July 18, 2018

Best car experience! We went to three different dealerships, all the others were a disaster! Out of all the employees here every single person was amazing, I can't say one More

by Kcole2840
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I want to say her name was Shaq, she did our financing and she was amazing and so sweet to our daughter keeping her occupied. , Charles HoneyCutt
Jul 19, 2018 -

Texas Direct Auto responded

Hi - thanks for this great feedback. We love to hear you felt the royal treatment from our entire team. Thanks for your business and enjoy your car. The Texas Direct team

July 18, 2018

No pressure! The best experience I’ve ever had buying a car My experience with my sales person was very good. He was very knowledgeable and made my purchase very easy. I like the idea of looking on the comp More

by Connie123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I unfortunately don’t remember their names. Customer service was exceptional with both my sales and finance associates.
Jul 19, 2018 -

Texas Direct Auto responded

Hi - thanks for the great feedback. We agree - texasdirectauto.com is a great resource for finding the cars and trucks you want and then letting us bring them to you. We're happy you find our process easy and hope you enjoy your ride. The Texas Direct team

July 18, 2018

Easy transaction. Everything went well. The offer for my car was very good. Vroom did a good job of communicating with me thru the process. Once they picked up the car, More

by Bigollie
Recommend Dealer
Yes
Employees Worked With
Neil Cogham
Jul 19, 2018 -

Texas Direct Auto responded

Hi - thanks for the feedback. We're happy you had a great experience and appreciate the recommendation. The Texas Direct team

July 18, 2018

Great Experience I was able to complete most of my transaction on-line. Picked out the car - then went for a test drive. Giovanni was great. No big pressure to buy, Ca More

by Vicky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
geovanni
Jul 19, 2018 -

Texas Direct Auto responded

Hi Vicky - thanks so much for the feedback. This is great to hear. We're happy you found the transaction easy and our team responsive. Enjoy your car! The Texas Direct team

July 18, 2018

Quicker than I thought I came 6 years ago and it took forever just to test drive a car. This time we requested info about the truck we wanted everything was ready to go when More

by Nikki11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Sanchez, Alex Coates
Jul 19, 2018 -

Texas Direct Auto responded

Hi Nikki - thanks for taking the time to provide your feedback. We're so happy you found our service quick and easy and appreciate the recommendation. Enjoy your ride! The Texas Direct team

July 13, 2018

Great experience Great work, Texas Direct Auto and also their service departament went the extra mile to provide exelent customer service. Will definetely come back i More

by Ardany85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JP in sales, and JP in service dep
Jul 14, 2018 -

Texas Direct Auto responded

Hi - thanks for taking the time to share your feedback. We're thrilled to hear you had such a great experience and look forward to working with you again in the future. Enjoy your ride! The Texas Direct team

Jul 19, 2018 -

Texas Direct Auto responded

Hi - thanks for the great feedback. We're glad both our sales and service departments provided a great experience. Enjoy your ride! The Texas Direct team

July 05, 2018

Horrible Management WOW, Judging from all the bad reviews, I consider myself to be the lucky one now! I called this dealership to check on availability of a vehicle I fou More

by Astro123
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Jul 06, 2018 -

Texas Direct Auto responded

Hi - thanks for taking the time to write this review. We're sorry to hear about your experience as we never want our customers to be inconvenienced and understand your time is valuable. We will message you privately to get more information so we can escalate this to management. Thanks, The Texas Direct team

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