Texas Direct Auto

Very smooth buy. They always keep you updated with what’s going on and how long things will take. Sal did a very good job getting us the right car! going on and how long things will take. Sal did a very good job getting us the right car! More

Complete ripoff! Back in March of this year, I ordered a vehicle from Vroom (Texas Direct Auto). Upon receiving the vehicle and realizing that the vehicle was damaged Back in March of this year, I ordered a vehicle from Vroom (Texas Direct Auto). Upon receiving the vehicle and realizing that the vehicle was damaged I let my concerns be known to Vroom. After a somewhat half-hearted effort to make things right with the vehicle's condition, I have patiently waited for this company (90 plus days and counting) to send my vehicle's title information to Lee County Alabama --I am still waiting. I have exhausted every effort to get this information from Vroom and USAA (which is also located in the State of Texas). Yet every time I contact either company, I get the same answer: "We'll have some information for you tomorrow." Well as I said earlier, it has been 90 plus days and counting of tomorrow's and I still do not have the title information promised to me. To make matters worse, the temp tag they issued me expired. And so Vroom after many many emails, reluctantly had a 30 day tag sent to me acouple days ago. In my humble opinion, I feel as if this is a consorted effort by both Vroom and USAA to scam me out of $35,981.71. It is also of my opinion that it takes a certain special type of crook to scam a 73 year old permanently disabled Vietnam veteran. More

AWESOME experience, I Love the organization. The salesman was very helpful. I usually hate car dealerships. This was a pleasant experience. I will send my friends and family. was very helpful. I usually hate car dealerships. This was a pleasant experience. I will send my friends and family. More

Outstanding customer service from Sal Karouni!!! Very Professional!!!He thoroughly explained all the option features of the vehicle. I would definitely recommend anyone purchasing a vehicle to see Sal Ka Professional!!!He thoroughly explained all the option features of the vehicle. I would definitely recommend anyone purchasing a vehicle to see Sal Karouni. More

Very positive experience doing business with Texas Direct We see the ads and the billboards so when one of our kids was ready to buy his first real car he investigated what Texas Direct had in their inventory We see the ads and the billboards so when one of our kids was ready to buy his first real car he investigated what Texas Direct had in their inventory that worked with his budget. Their selection was extensive, pricing was absolutely in line with what we found on eBay and Car Gurus. Their team was easy to do business with and Tim in their finance group was especially helpful. Paperwork and drive out were about as painless as they could have been. Buying cars should be a fun experience and it often is not but our experience doing business with Texas Direct was very positive. More

This dealership was once THE premier used car dealer in the entire state. Always fair, always a fun and GREAT experience. Recently, since Vroom has taken ownership, it has lost some of its greatness. Still the entire state. Always fair, always a fun and GREAT experience. Recently, since Vroom has taken ownership, it has lost some of its greatness. Still good people, not nearly as great of a buying experience. Don’t expect the old TDA.....If you do go, ask for Luis, He’s a pro.... More

Great Customer Service Very nice place. The seller, Adam, was not sticky, very chill, and polite. Got us a great used car as fast as possible considering all our questions. Very nice place. The seller, Adam, was not sticky, very chill, and polite. Got us a great used car as fast as possible considering all our questions. We had to take the car back for service and quickly they solved everything. Recommend it. More

A nice laid back family friendly place! They do their best to take good care of you. Always a good selection to shop and find what you’re looking for. best to take good care of you. Always a good selection to shop and find what you’re looking for. More

Love this place, lots of excellent vehicles to choose from, at a good price. Just purchased my 3rd vehicle from them, Friendly staff, clean used vehicles. from, at a good price. Just purchased my 3rd vehicle from them, Friendly staff, clean used vehicles. More

Delivery of my vehicle was delayed 20 days. Could not get an answer as to where my vehicle was in transit. Once vehicle was received it was damaged and vroom decided to tell me that, it originally passed ins an answer as to where my vehicle was in transit. Once vehicle was received it was damaged and vroom decided to tell me that, it originally passed inspection and it was not noted so there was nothing they could do. They have agreed to give me back my delivery fee but I still have not received that as of now 5/11/20. More