Texas Direct Auto

Simple car buying process From beginning to end to buying process was simple and straightforward. Bobby Taylor our salesperson exemplified great customer service. He was ver From beginning to end to buying process was simple and straightforward. Bobby Taylor our salesperson exemplified great customer service. He was very patient as we test drove 4 vehicles trying to pinpoint the right vehicle. I highly recommended using Bobby Taylor. I definitely know why he's been with the dealership for so long. Bobby you're the best!!! More

Great customer service and staff! I recently purchase a vehicle from Texas Direct Auto. It was the best buying experience ever by far. From the greeters to the receptionist to my mos I recently purchase a vehicle from Texas Direct Auto. It was the best buying experience ever by far. From the greeters to the receptionist to my most wonderful salesperson Bobby Taylor to the Finance Manager to the Delivery Coordinators. Everyone seemed so happy to be working for the dealership. Amazing environment that will caters to the customer needs! I highly recommend my salesperson Bobby Taylor. He's professional, patient, and gets the job done! If you have never dealt with Texas Direct Auto call and ask to speak with Bobby Taylor. He will make sure you have the best car buying experience ever!!!!!!!!!!!!!!!!!!!!!!!!!! More

Not customer friendly Purchased a 2010 from them late November and prior to agreeing on the deal they were all so friendly and willing to do whatever. Upon completion of d Purchased a 2010 from them late November and prior to agreeing on the deal they were all so friendly and willing to do whatever. Upon completion of deal it became a hardship just to talk to someone. Cory Pietre finance person DOESN'T return calls or emails EVER. Took at least 5-10 calls to find out if they received my check. Then found out the car had no floor mats, not a major deal but they refused to even acknowledge one way or the other that they would help. Finally have been trying to get the original title now without success. Have called a Susan Waddell (not sure of the the spelling) who has yet to return a call. Their all supportive until you purchase the vehicle once that happens they could give a dam less about you. Will never buy another vehicle from them again and don't recommend anyone else to purchase from them, you'll be sorry. More

Customer Service SUCKS I purchased a vehicle over 60 days ago. The 60 day tag they sent me has expired and the company will not send the title to the DMV so I can get my tag I purchased a vehicle over 60 days ago. The 60 day tag they sent me has expired and the company will not send the title to the DMV so I can get my tags. I'm now making payments on a vehicle I cant drive. I will have to rent a car Monday so my wife can get to work, I have contacted the bank and filed a compliant about fraud. I have also contacted Texas DMV about the company selling cars and not sending the titles to the new owners. I have told the bank that this was the last month I will pay for a car I cant drive. I have told them at the end of the month I will park the car on the shoulder of the road and leave the key in it. I will use the money from the car payment to hire a lawyer to clear my credit. If I have to I will take my chances in court but I'm not paying for a car that I cant drive or may not be able to get a title. I don't know how this is going to workout, probably not good for me but oh well........ More

Not going to be a return customer The car was great... but the rest of the experience was not and I'm still, almost 60 days later, trying get a call back to find out where my title is. The car was great... but the rest of the experience was not and I'm still, almost 60 days later, trying get a call back to find out where my title is... there was trouble with returning my deposit... with my loan... and my car not being ready when they said it would. Just be careful and be ready to be treated like a number! And not a very important number. More

Very easy to deal with. Andrew Owen was very helpfully to get me into my next ride. Picked me up from the airport and my truck was ready to go when I arrived at texas direct. Andrew Owen was very helpfully to get me into my next ride. Picked me up from the airport and my truck was ready to go when I arrived at texas direct. Thanks again john. More

Andrew Owen needs to get out of sales I have never met anyone as bad in Sales as Andrew. From product knowledge to follow through, he is the definition of incompetence. If you buy a car fr I have never met anyone as bad in Sales as Andrew. From product knowledge to follow through, he is the definition of incompetence. If you buy a car from Texas Direct, stay away from this salesman. More

Great service and HUGE selection The selection is impressive and my salesperson Andrew Owen was a huge help. Financing takes a while, but you would expect that with so many sales peo The selection is impressive and my salesperson Andrew Owen was a huge help. Financing takes a while, but you would expect that with so many sales people and only a few in the financing department. We are lucky to have this place so close! More

First ONLINE purchase experience This was my first experience buying online. I am old school being used to having more time with the salesman (my dad was in the auto/truck sales busin This was my first experience buying online. I am old school being used to having more time with the salesman (my dad was in the auto/truck sales business). The car was exactly as described (2007 S2000 with only 4500miles). I saw many vehicles on the showroom floor and talked with many new buyers. TDA does not sell junk. If one is leery, then they should buy the inspection package offered. More

Had a good, positive experience at Texas Direct Auto I've had a very good experience at this dealership. It's like going to Costco...a little different from the ordinary. I hate going to a typical dealer I've had a very good experience at this dealership. It's like going to Costco...a little different from the ordinary. I hate going to a typical dealership...listening to the salesman blow smoke up their butt about why you should buy their car, haggling over the price (which you rarely get the advertised price) then being bent over in their finance office--all while spending hours trying to make the deal happen. Here, I did my research, knew what I wanted, test drove and inspected the car, gave them a check from my bank and left. Quick and hassle-free. No issues at all (I like my car very much) and everyone was professional, including my salesman, Andrew Owen. The price was very fair and better than the competition. I'll go back again when I need another vehicle. More