Texan Buick GMC

Awesome it was a nice experience and i never thought it was going to be so easy to get a truck. I defitely will come back soon. it was a nice experience and i never thought it was going to be so easy to get a truck. I defitely will come back soon. More

Deceptive and unprofessional I bought a certified used truck last summer and felt that I got a fair deal. I took it back in for the "certified" oil changes (by appointment) and d I bought a certified used truck last summer and felt that I got a fair deal. I took it back in for the "certified" oil changes (by appointment) and didn't think much about it. Then I decided to trade in the truck (9 months later) and get a different used truck from their lot. I called the sales manager I dealt with last summer and told him what I wanted to do...bring the current truck in for service and look at the used truck and discuss options with him. He set up an appointment with me for the next day to have my truck serviced and take a look at the other vehicle. I arrived on time to service department (4 star rating for that department) only to find the sales manager gave me the incorrect appointment time. Service department accommodated me so I went over to meet w sales to see the other truck. He wasn't there! I text him and he said he was running errands for boss and he wouldn't be back for a while. He sent someone else over to help me (poor new guy). after waiting around for about an hour, I finally asked WHERE IS THE OTHER VEHICLE I came to see. He said it isn't here. It was loaned out for a loaner vehicle and won't be back until after 5 and I should come back. Ummmm, no thank you. To make matters worse and seal the deal as the worst car dealership experience ever, they tried to offer me HALF of what I paid for the truck less than a year ago!!! I rolled over only $2000 onto the new note but was assured it was such a great deal that it wouldn't matter in a year. I thought they either screwed me upon purchase or upon trying to trade it in....now I KNOW it was both. I went to the Chevrolet store a mile away and bought not one, but TWO brand spanking new Chevrolet trucks. I completed a survey with details but never heard a word back. PS. I never heard from the sales manager who missed the appointment either. More

Excellent!! Good salesman.. Nice inventory. Clean cars. Nice lounge, friendly receptionist. Juan was very friendly and helpful. Look forward to doing business w Good salesman.. Nice inventory. Clean cars. Nice lounge, friendly receptionist. Juan was very friendly and helpful. Look forward to doing business with you in the near future. More

No Hassle Very Professional Sales Experience I had already been to 5 other Dealerships in the Conroe, Texas area, i was very frustrated with what I would consider sales people Not listening to me I had already been to 5 other Dealerships in the Conroe, Texas area, i was very frustrated with what I would consider sales people Not listening to me and trying to give me what I did not want, from trying to sell me a truck out of my price range to offering a Bare Bones truck. I then did what I should have done in the first place, stopped and asked the Lord to help me find a Truck. I then went on Line and started Looking up Local GMC truck dealers in Texas and found TEXAN in Humble, I went to there WEB sight and found 4 trucks with what I wanted on the truck and in the Price range I wanted to spend, I called the dealership and Spoke to a man named Johnny Smith, I told him I only had a couple of Hours he said No Problem, when I arrived I was greeted with very professional folks who introduced me to Johnny, we looked at the 4 trucks I picked one of them and Said this is the deal I want to do, with the agreement of the GSM, I signed the paperwork and Off I went. More

Everything was great I had shopped around for a couple of weeks at many dealerships around town and hands down johnnie smith was the most helpful sale manager I dealt with I had shopped around for a couple of weeks at many dealerships around town and hands down johnnie smith was the most helpful sale manager I dealt with. He kept me informed and went out of his way in my search for a used truck. He is the reason this review is 5 stars. More

Great experience all aroubd I worked with Johnny Smith but Everyone was helpful. They were straight forward, vehicle priced good, financing explained. When things were going to I worked with Johnny Smith but Everyone was helpful. They were straight forward, vehicle priced good, financing explained. When things were going to take longer than expected, we were allowed to go home and wait. I appreciate that we didn't just have to sit there and wait. More

BEWARE Turned in leased car 3 weeks later notified that vechile still at dealership. Salesmen begin to call to sale me a vechile. When they realized I wasn't Turned in leased car 3 weeks later notified that vechile still at dealership. Salesmen begin to call to sale me a vechile. When they realized I wasn't purchasing another car they became rude. William tried intimidating me to keeping the car stating the balance would go on credit report. Car note was late and I went back to pick up vechile it had some scratches. William says it my issue not the dealership. When I called Diana to make a complaint she also replied it was me issue not the dealership.. And refuse to acknowledge why they didn't follow procedure and turn car in to lease holder. More