Texan Buick GMC

THE WORST SERVICE DEPARTMENT I HAVE EVER BEEN!!! I inquired about making an appointment to have my thermostat replaced online as they have associates who will help you in a chat room, and had an appo I inquired about making an appointment to have my thermostat replaced online as they have associates who will help you in a chat room, and had an appointment made for 9am the next morning. Called to make sure that the appointment was still made and spoke to Ashley who said that she also had a 1pm. The 1pm worked better with my schedule so I booked that time. I went to the service location, went to the service department where only one older man was sitting spitting chew into a cup, ignored me when I walked up, then I said "I have a 1pm appointment to have my thermostat replaced", he then begrudgingly typed my name into the computer and said "nope, there is no appointment here, can you leave it with me till Tuesday or Wednesday?" I said I need the car ASAP. His exact words were "then I can't help ya" leaned back in his chair and began to chew again. My reply "good, I won't be back here again." More

Bought new truck I gave this rating because of the great service. Everyone here was helpful and got things done in a timely manner. I would recommend this dealership t I gave this rating because of the great service. Everyone here was helpful and got things done in a timely manner. I would recommend this dealership to anyone. More

Texas Buick GMC they were easy to talk to explain they work They were very helpful they explained everything they worked with us on our timetable I felt comfortable dealership was close to home I really didn't They were very helpful they explained everything they worked with us on our timetable I felt comfortable dealership was close to home I really didn't know what kind of car I wanted but the terrain sold itself Jay was just very good at presenting it More

I got just what I was looking for. Salesman got it right . Went to other GMC dealers. It seemed as though making a sale wasn't the priority and they did not have the vehicle they were advertising. This dealer Went to other GMC dealers. It seemed as though making a sale wasn't the priority and they did not have the vehicle they were advertising. This dealer gaver exactly what I was looking for. More

Awesome Awesome!! Just an amazing dealership with amazing staff, they will work with the customer to satisfy their needs!!!I have been a customer with this dealership f Just an amazing dealership with amazing staff, they will work with the customer to satisfy their needs!!!I have been a customer with this dealership for over 10 years, that says it all!! More

Great experience at this dealership (Texan gmc) Larry pate was wonderful very helpful to all ore need he was very understanding and did not push us at all. experience at this dealership (Texan gmc) Larry pate was wonderful very helpful to all ore need he was very understanding and did not push us at all. More

Worst dealership in Houston area Purchased a fully loaded slt less than a year ago. They we're great. Bought used and had a clean carfax. Find out later it had been in a wreck. Th Purchased a fully loaded slt less than a year ago. They we're great. Bought used and had a clean carfax. Find out later it had been in a wreck. Then it wouldnt pass inspection. Took it in. After a week and a half they call me that it's ready and inspected. I get there and they give me a failed inspection paper. And there's a dent in my bumper. The service guy said he was sorry. I asked how can we fix it and he said he will have to give me a new bumper. I emailed him to set up a time to get the new bumper and now he says his guys didn't do it. And they said it wouldn't pass because of the tv installed in the truck. The tv came in the truck when I bought it. So they gave me back my truck still not passing inspection. With a dent in the back bumper they won't fix. And the tv that came in the truck disconnected. And all they tried to do to help was up sale me to another truck and when I said it wasn't fair they just said they can't lose money on a deal. I own a local business and I'm going to tell everyone I know and every customer I have in the humble area what they do and how they treat a customer that spends $40k. Soon as you leave buying your truck here that's the end of your support. I bought the truck because it was loaded with a tv for my son and they we're close to my house and it only had 7900 miles. Now I have a truck with a wreck in the carfax history affecting resale value. A dent in the back bumper. A tv that doesn't work. All I wanted them to do was fix it and the bumper and the tv and gm certify like they said it was when I bought it. And I overheard them say that the day I bought it was the day it was traded in. They never had a chance to certify it for the extra warranty like they said it was. More

Poor Service My vehicle was taken in for oil change and service due to my check engine light, my vehicle was not driving any differently but my light was on. The t My vehicle was taken in for oil change and service due to my check engine light, my vehicle was not driving any differently but my light was on. The technician could not figure out what was wrong with my vehicle. He called my husband to ask him if he knew what was going on with it because the computer was throwing almost 2 dozen false codes. My husband told them he did not know which is why we took it to them in the first place. They finally decided it was my fuse box and replaced it. When I picked up my vehicle, I had to turn right back around and take it back. There was a very loud popping noise and my radio was shorting out. We received a call a few days later letting us know our vehicle was once again ready. Upon pick up I was informed that the technician who replaced the fuse box was in to much of a rush and did not put the box back in the proper way so it shorted out and a new one was ordered and put in properly. I did not make it home from the dealership before my vehicle's check engine light was back on and my vehicle was no longer driving properly. I took it back to the dealership once again to be asked if I just wanted an application for a new car. In a frustrating situation, that was not a welcome comment. I just wanted my car fixed properly. I was called the next day and informed that my catalytic converter was the problem and would not be covered under my warranty so it would cost me close to $1000 to replace. When I questioned the technician as to why this issue would not have been noticed before and why all of the sudden my vehicle was driving improperly when I was having no issue with it prior to service, he informed me that the computer does not throw false codes and if that is what it says then that was what was wrong. This was very confusing since the week prior at the beginning of service we were called regarding the dozen plus false codes that the computer was showing. I suggested checking my O2 sensors since that is an issue related to the catalytic converter which would cause similar issues. The technician would not even check into the possibility. He told me if the code said catalytic converter then that is what it is. I decided to pick up my vehicle and take it for a second opinion. I am very dissatisfied with the service I was provided. More

Great experience !! Wonderful experience !! Everyone was very accommodating . I was introduced to everyone in the service department. My salesman greeted us with the utmo Wonderful experience !! Everyone was very accommodating . I was introduced to everyone in the service department. My salesman greeted us with the utmos professionalism. He was very knowledgeable of the vehicle. He made us feel very comfortable with our purchase . More

Great Service! Our salesman Johnny smith very friendly and nice! Had all answers to our questions,very helpful! Would definantly recommend this dealership and salesm Our salesman Johnny smith very friendly and nice! Had all answers to our questions,very helpful! Would definantly recommend this dealership and salesman! Great customer service. More