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Texan Buick GMC

Humble, TX

4.2
707 Reviews

18225 Eastex Fwy

Humble, TX

77338

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707 Reviews of Texan Buick GMC

May 31, 2023

Texan GMC service department manager and staff don’t care about their customers. They are just out to make a quick buck and take advantage of their customers. I saw a big change over the past three years a More

by CRene
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime
Jun 01, 2023 -

Texan Buick GMC responded

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, The Texan GMC Buick Team

May 25, 2023

I went in without appointment and was cheerfully and quickly registered to have my car checked for annual checkupby Abe Lopez. Had a comfortable wait and a cup of good coffee. It's always a pleasure to More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abe Lopez, Madison Spencer
May 26, 2023 -

Texan Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Texan GMC Buick Team

April 30, 2023

We have used Texan Buick service for many years and found you to be timely, courteous, friendly and knowledgeable. However, brought the car in last week to be serviced because engine light and another repair More

by Ygwen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
May 03, 2023 -

Texan Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Texan GMC Buick Team

May 04, 2023 -

Ygwen responded

Regrettably, engine light is still on and gears are still getting stuck unexpectedly, so on short trips, sometimes will leave motor running. Anyway, we have already paid for your services but our vehicle still needs repairing. So disappointed….

April 22, 2023

They were very friendly and courteous. And very helpful. I will be coming back for my next service visit. More

by Morris JR1958
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Madison Spencer
Apr 25, 2023 -

Texan Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Texan GMC Buick Team

April 04, 2023

Best service experience I've ever had. Prompt, curteous, and professional. This was a recall service appointment. More

by kazon1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abe Lopez
Apr 06, 2023 -

Texan Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Texan GMC Buick Team

March 31, 2023

Rafael and Syd were very helpful during the purchase of my truck. Thanks for all of the help guys. More

by Brian.h
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Madison Spencer
Apr 03, 2023 -

Texan Buick GMC responded

Brian, thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Texan GMC Buick Team

March 10, 2023

Very prompt, quick service and truck wash was outstanding! They have serviced my truck since it was new and will continue to do so. More

by BesTxn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Truck wash person., Madison Spencer
February 25, 2023

Friendly, helpful service. Had my oil changed tires rotated and they did an excellent job. More

by Service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer
February 14, 2023

DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE! !!!!!! I have been to this dealership several times, and every single time I have had issues due to the techs working on my vehicles and not doing More

by Jesse Whitton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
ABE, Madison Spencer
Feb 16, 2023 -

Texan Buick GMC responded

Hello Jesse, Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you've had frustrating experiences during your visits with us, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Thank you. Greg Wilhelm, General Manager gwilhelm@texangm.com

September 25, 2022

The dealership is well kept, and all of the staff I met were very nice. They made my deal happen and my salesperson was the best. Definitely check it out! More

by Rosy22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy, Miguel
Nov 10, 2022 -

Texan Buick GMC responded

Thank you for sharing your experience, Rosy!! We value your feedback and your business. We hope to see you again in our store in the future! Thank you.

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