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Texan Buick GMC

Humble, TX

4.2
707 Reviews

18225 Eastex Fwy

Humble, TX

77338

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707 Reviews of Texan Buick GMC

November 01, 2023

The customer service at Texan Buick is amazing,everyone was very nice and the waiting time was reasonable. More

by wilsoncecilia92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan
Nov 03, 2023 -

Texan Buick GMC responded

To say thank you is not enough, Wilson! We are thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Texan GMC Buick again! Sincerely, The Texan GMC Buick Team

November 01, 2023

Thomas McKinney the salesman was great. As far as your delivery department and your service department they get zero stars More

by WILSONDOTTI2211
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Thomas McKinney was great!
Nov 03, 2023 -

Texan Buick GMC responded

Hello, your feedback is important to us, and we'd like to hear more about your experience with our Service Department. Please contact us at your convenience, so we can discuss your time with us. Sincerely, The Texan GMC Buick Team

November 01, 2023

Issues from the start, after specifically stating I didn’t want warranties added He still added them and raised up my total close to 20,000 on both trucks,No paperwork given only a flash drive when I r More

by RFAINNOVATIONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mamon
Nov 03, 2023 -

Texan Buick GMC responded

We appreciate you sharing details of your time spent with our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience. Sincerely, The Texan GMC Buick Team

October 31, 2023

I have purchased at least 5 vehicles from this dealership! All have been good experiences! More

by PatCunningham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Patlan
Nov 02, 2023 -

Texan Buick GMC responded

Pat, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Texan GMC Buick Team

October 30, 2023

Sony, Bird, & Robert made this the best vehicle-purchasing experience we've ever had. Comfortable waiting, friendly employees. More

by gist4u4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sony, Bird, Robert
Oct 31, 2023 -

Texan Buick GMC responded

Thank you for writing this amazing review for our team! At Texan GMC Buick, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Texan GMC Buick Team

October 30, 2023

After purchase of my used vehicle, the driver's door intermittently does not shut. The driver's door opened while driving on the roadway. Multiple videos were sent to the salesman who sold me the vehi More

by jparadise0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sony
Nov 01, 2023 -

Texan Buick GMC responded

We are concerned about this issue and committed to promptly resolving it. Please contact us directly as soon as you can and we can work on a resolution together. Sincerely, The Texan GMC Buick Team

October 30, 2023

Excellent customer service and hospitality at its best ! ! Totally recommended this place!! Plus they gave us a loaner in case we needed to take care of errands More

by nagyten90
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Garcia
Nov 01, 2023 -

Texan Buick GMC responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, The Texan GMC Buick Team

October 29, 2023

Great and nice . Everything at a good and fast timely manner and informative and helpful More

by Thanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan
Oct 31, 2023 -

Texan Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Texan GMC Buick Team

October 29, 2023

Horrible service. Brought vehicle in 3-4 times to have a tire repaired and kept getting drama and the run around. Called never got calls back even. Love the sales t More

by tharmman2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Madison Spencer, Beth Patlan
Oct 31, 2023 -

Texan Buick GMC responded

We appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers and would appreciate the opportunity to gain more insight into your visit. Please contact us at your earliest convenience so we can work together to resolve this. Sincerely, The Texan GMC Buick Team

October 29, 2023

Very professional, they diagnosed my problem, saved me money and completed the job ahead of time, great service very pleased More

by ALTONREDUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan
Oct 31, 2023 -

Texan Buick GMC responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Texan GMC Buick. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Texan GMC Buick Team

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