Teton Toyota
Idaho Falls, ID
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294 Reviews of Teton Toyota
When you're working on servicing a vehicle and something goes wrong, shouldn't it be common practice to notify the customer of the issue and work to find a resolution? You'd think. But rather than do that, goes wrong, shouldn't it be common practice to notify the customer of the issue and work to find a resolution? You'd think. But rather than do that, Teton Toyota decided to not disclose the issue, and then let me find out about a newly failed part as soon as I try and drive it off the lot. Alarms beeping and dinging due to the error. Okay, so go talk to them about it, right? Right. In asking them to inspect it and figure out what went awry they were just fine. They took it back in and the master tech found the problem. Great! ....Except that they decided that the problem that wasn't an issue before I dropped it off was not their obligation to repair. Wait, let me get that straight. I give you the vehicle for a service, you perform the service and break something in the process and hide it. Then when I call you on it and you discover what's wrong you want nothing to do with the resolution of the problem? The lack of accountability for their actions is appalling. The lack of willingness to work with me on a reasonable solution is shocking. The issue wasn't that something broke. I get that. It was the customer service beyond that point that was a deal breaker and grounds for termination of my patronage here. Poor communication and distasteful service experience. More
DO NOT TRUST THIS COMPANY TO WORK ON YOUR CAR! ! A SO CALLED TOYOTA CERTIFIED TECHNICIAN HAS DONE A POOR JOB ON MY CAR AND WHEN I CONFRONTED THEM ABOUT THE NEW PROBLEM I HAD AFTER THEY PERFORMED WO ! A SO CALLED TOYOTA CERTIFIED TECHNICIAN HAS DONE A POOR JOB ON MY CAR AND WHEN I CONFRONTED THEM ABOUT THE NEW PROBLEM I HAD AFTER THEY PERFORMED WORK ON MY CAR AND NOW IT PULSATES AND THEY WILL TELL YOU ITS NORMALL!!!! IF YOU LOVE YOUR VEHICLE AT ALL THEN STAY AWAY FROM HERE!!! More
The grounds are always clean of debris and the employees are always helpful. I am recommending this place of business. are always helpful. I am recommending this place of business. More
Great sales staff. Thanks to Bryan, Mike and RJ. Parts and accessories folks helped with a lot of questions. Thanks to Blake, Chase and Preston. Never had to reach Thanks to Bryan, Mike and RJ. Parts and accessories folks helped with a lot of questions. Thanks to Blake, Chase and Preston. Never had to reach out. They keep in contact. Delivery updates and service appointments. 4th visit to these guys. Never have been disappointed. More
Fast, friendly and effective! I really liked working with Brian in service. He was willing to go the extra mile and was very professional and competent. What’s more, I overh I really liked working with Brian in service. He was willing to go the extra mile and was very professional and competent. What’s more, I overheard a convo between a representative and a customer where an effort was obviously being made not only to go above and beyond, but to overcome some questions/difficulties of warranty coverage. I’ve had Toyota dealerships actually initiate issues, then try to gouge me on extraneous charges. I also observed some sales interactions. Friendly and low pressure. This place seems to be top notch. They also appear to be the recipient of an in-house Toyota customer service award that they’ve received almost consecutively for a good long while. More
Very unprofessional with deals with honest customers. I spent so much time at the location. Purchased a vehicle at this location in 2022, it gave me many issues after 10 months & we brought it back & was I spent so much time at the location. Purchased a vehicle at this location in 2022, it gave me many issues after 10 months & we brought it back & was treated as if I was cheating the salesman. My husband decided to purchase a 2023 Camry & it didn’t feel comfortable because a salesman “manager” named Lalo… gave us a lot of attitude. On the other hand, John was understanding and did his best to get us on our way with a reliable vehicle! My experience purchasing a new vehicle was horrible. More