Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Terry Volkswagen Subaru
Lynchburg, VA
62 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
62 Reviews of Terry Volkswagen Subaru
February 05, 2024
This Dealership is one of the most awesome Dealships I have ever seen they make you feel like family and care about you as person and your family have ever seen they make you feel like family and care about you as person and your family More
by rdckkc@icloud.com
Employees Worked With
Chase , mark dalton, chris woods, gardell alexander
January 24, 2024
What a great place to buy a vehicle! Easiest experience of my life, and prices were great as well! Highly recommend this place for your next purchase of a vehicle. Easiest experience of my life, and prices were great as well! Highly recommend this place for your next purchase of a vehicle. More
by mjsprouse21
Employees Worked With
Deanna Grogan
January 08, 2024
My visit to Terry’s was met with excellent communication and superior customer service. Grateful to have this dealership so close to home because they truly offer fantastic wrap around service. and superior customer service. Grateful to have this dealership so close to home because they truly offer fantastic wrap around service. More
by holley_rupert
Employees Worked With
Buddy Davis, Kevin Davis
December 26, 2023
I can only praise Vernon! Because of his attention to my best friend who bought a 2024 crosstrek, 2 weeks before me, via his help...I called him and told him what I wanted. He Because of his attention to my best friend who bought a 2024 crosstrek, 2 weeks before me, via his help...I called him and told him what I wanted. He had it waiting for me when I pulled up! I love my new Subaru Crosstrek! Thank you Vernon!! More
by sharonlester88
Employees Worked With
vernon ward
November 30, 2023
Wow! Where do I start? Soon after my wife and I arrived at the dealership nearly 3 years ago, we were greeted by Sales Professional, Carl Jones (better k Where do I start? Soon after my wife and I arrived at the dealership nearly 3 years ago, we were greeted by Sales Professional, Carl Jones (better known as “C.J.”). From that moment until today, Terry Subaru has met or exceeded our expectations at every encounter! I am pleased to say that General Manager, Mark Dalton is “Best in Class” and casts a long shadow for his staff! (We had never met Mr. Dalton, Mr. Terry or any of the Terry team before that day.) We purchased a Subaru Ascent and have never regretted that decision. Since our purchase, Service Director, Buddy Davis and Service Advisor Chase Davis have made us feel like old friends. In fact, the entire Service team has went out of their way to always make us feel as valued customers. This is our first Subaru purchase, however it is probably not our last! Our sincere thanks to Mr. Terry, Mark Dalton and the entire Terry team!! Jim T. More
by 123eagle1eye1
Employees Worked With
Carl “C.J.” Jones, mark dalton
September 06, 2023
Absolutely no pressure or hurry. Based on my experience when I purchased a previous Subaru from Terry and had it serviced there, I would not go to any other dealership to purchase a Based on my experience when I purchased a previous Subaru from Terry and had it serviced there, I would not go to any other dealership to purchase an automobile. More
by Mike
Employees Worked With
Adam, randy enloe
August 28, 2023
I have a problem with the service department everytime I have it serviced or inspected. A few weeks ago when I went to have the oil changed and get it inspected they called said I had to have new front wind have it serviced or inspected. A few weeks ago when I went to have the oil changed and get it inspected they called said I had to have new front windshield wipers before that l it would pass inspection. I was charged $50 for the 2 front wipers when I could buy all 3 several different places and they would put them on free for $21.93 for all 3. The back one was fine. The time before they cracked my windshield when the put the new sticker on and claimed it was cracked when it was brought in or after it left the shop. Funny the crack started exactly where the sticker was removed and went almost up to the middle of the windshield. I had to pay $500 deductible to have it replace. another time it was in for a recall repair and they did something to the gearshift and it had to be taken back to get it fixed. More
by jim1val2
Employees Worked With
service department
