Terry Volkswagen Subaru
Lynchburg, VA
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58 Reviews of Terry Volkswagen Subaru
I can only praise Vernon! Because of his attention to my best friend who bought a 2024 crosstrek, 2 weeks before me, via his help...I called him and told him what I wanted. He Because of his attention to my best friend who bought a 2024 crosstrek, 2 weeks before me, via his help...I called him and told him what I wanted. He had it waiting for me when I pulled up! I love my new Subaru Crosstrek! Thank you Vernon!! More
Wow! Where do I start? Soon after my wife and I arrived at the dealership nearly 3 years ago, we were greeted by Sales Professional, Carl Jones (better k Where do I start? Soon after my wife and I arrived at the dealership nearly 3 years ago, we were greeted by Sales Professional, Carl Jones (better known as “C.J.”). From that moment until today, Terry Subaru has met or exceeded our expectations at every encounter! I am pleased to say that General Manager, Mark Dalton is “Best in Class” and casts a long shadow for his staff! (We had never met Mr. Dalton, Mr. Terry or any of the Terry team before that day.) We purchased a Subaru Ascent and have never regretted that decision. Since our purchase, Service Director, Buddy Davis and Service Advisor Chase Davis have made us feel like old friends. In fact, the entire Service team has went out of their way to always make us feel as valued customers. This is our first Subaru purchase, however it is probably not our last! Our sincere thanks to Mr. Terry, Mark Dalton and the entire Terry team!! Jim T. More
Absolutely no pressure or hurry. Based on my experience when I purchased a previous Subaru from Terry and had it serviced there, I would not go to any other dealership to purchase a Based on my experience when I purchased a previous Subaru from Terry and had it serviced there, I would not go to any other dealership to purchase an automobile. More
I have a problem with the service department everytime I have it serviced or inspected. A few weeks ago when I went to have the oil changed and get it inspected they called said I had to have new front wind have it serviced or inspected. A few weeks ago when I went to have the oil changed and get it inspected they called said I had to have new front windshield wipers before that l it would pass inspection. I was charged $50 for the 2 front wipers when I could buy all 3 several different places and they would put them on free for $21.93 for all 3. The back one was fine. The time before they cracked my windshield when the put the new sticker on and claimed it was cracked when it was brought in or after it left the shop. Funny the crack started exactly where the sticker was removed and went almost up to the middle of the windshield. I had to pay $500 deductible to have it replace. another time it was in for a recall repair and they did something to the gearshift and it had to be taken back to get it fixed. More
We started our search for our new car almost 1 year in advance. After lots of reviews we decided on a Subaru Crosstrek. We visited Terry Subaru numerous times dealing with Veron who was very nice and answ advance. After lots of reviews we decided on a Subaru Crosstrek. We visited Terry Subaru numerous times dealing with Veron who was very nice and answered all our questions. Subaru redesigned the 2024 Crosstrek and when the time came we made our decision BUT Subaru was only building a limited number. By chance on the way to the Toyota dealer we stopped there first. And by luck Veron told us we have a Limited Crosstrek in white coming in a few weeks. My wife found her car and we made a deposit. Veron kept in touch and in about 3 weeks it arrived. We finalized the deal and drove it home. Terry Subaru / Veron were nice to us each time we came in and there was no pressure or feeling rushed along with being respected. As senior citizens we appreciated this way of doing business. All features and setup were shown to us and in about 2 weeks we returned with a visit to Deanna who once again spent an hour going over the controls and setup. The only downside was the price but new cars are expensive and with a limited supply the price is what it is on the sticker. Unlike the Toyota dealer who removed the window stickers and admitted to a markup over invoice. Thanks for patience and time spent on us. More
Reliable and honest dealership. No high pressure sales. Only drawback is limited inventory due to demand for Foresters and the global supply chain issues. However, custom order arri No high pressure sales. Only drawback is limited inventory due to demand for Foresters and the global supply chain issues. However, custom order arrived much sooner than predicted. Pricing OK for the current times, but will hopefully be better when things return to normal. More
Great Dealership. Everyone was great. Salesman Adam Nickerson is the best, he went over and above to help me. I would highly recommend Terry Automotive Everyone was great. Salesman Adam Nickerson is the best, he went over and above to help me. I would highly recommend Terry Automotive More