Team Nissan

October 19, 2010 Let me start off by saying the "Team" October 19, 2010 Let me start off by saying the "Team" at Team Nissan in Manchester is phenomenal! A special thanks goes out to Jessica and Rob. October 19, 2010 Let me start off by saying the "Team" at Team Nissan in Manchester is phenomenal! A special thanks goes out to Jessica and Rob. They were accommodating, well informed and genuine. In fact, I believe they were more concerned about providing us with the outmost level of customer satisfaction than selling us a car. Most importantly, they were not smarmy.....have you ever visited a dealership, found a car you wanted to purchase but couldn't because the dealer was so sickly charming that you had to race out of there? This was definitely not the case with Team Nissan. Each and every employee was friendly, and none of them came running at us with a false persona. Last Monday, I mentioned to my husband that I would love to trade in my used vehicle for a red Nissan Altima. I was half kidding....but really hoped he would consider my request. Having had a positive experience with Team Nissan in the past, he decided Team Nissan would be the place to start. Within a couple short hours we drove away with the car I wanted, at a great price and they gave us exactly what we wanted for our trade! Based on our level of satisfaction, we recommend TEAM NISSAN in Manchester to anyone looking for a new or used vehicle. Todd & Valarie Dumont Hooksett, New Hampshire More

I spent about 10 hours Saturday, car shopping. Went to alot of dealerships, sat in and test drove alot of cars. I'm a good size gal, and recently had a hip replacement, so my number one factor in a new c alot of dealerships, sat in and test drove alot of cars. I'm a good size gal, and recently had a hip replacement, so my number one factor in a new car...ease of getting in and out & comfort. I was driving by Team Nissan and did a quick look. I turned around and decided.." what the heck...one more dealership can't hurt..". Brad Yates came up to me and we started talking. He was a really nice guy and wasn't one of those overzealous salesman we all tend to walk away from. He didn't oversell in the parking lot and listened to what my concerns and questions were. He was extremely informative and the test drives ( yes there were several) were actually alot of fun. He didn't overload me with alot of techinical specs and things I wasn't interested in. He actually took the time, to understand and talk to me as a person... not a number. I really appreciated that. I really wish I had gone to this dealship first. It would have saved me hours and hours of walking around, driving around and wondering..." oh no...here comes another salesman who's gonna talk me ear off.." He had a major contribution in the fact that I bought my car from them. He didn't make me want to get out of there as fast as I could, but rather had me asking questions and discussing options I hadn't even thought of. That's a great trait as a salesman. Not making the customer feel stupid or uninformed, but rather helping them discover what it is they want, and narrowing the field down to a make an informed decision. All the staff at Team Nissan were extremely helpful. Rob Miller (the sales manager ) came out to tie up any loose ends, and educate me about other options, and the industry as a whole. He was extremely informative. ) After I nervously said yes, (although looking back, I shouldn't have been. ) I went and sat with Jacob Clark the financial guru, who was also very nice, informative and patient. I'm not a numbers person, and he broke everything down for me, step by step. He took his time, never rushing or glossing over key points that I desperately tried to understand. I am looking forward to a relationship with that dealer ship..as I am now the proud owner of the 2011 Nissan Rogue. I LOVE IT !!!! Seriously....love it. A very happy and now de-stressed buyer...Kathie More

On August 31st the registration on my 97 Buick expired and due to frame rot it was time for a new car. After talking to my insurance company i found out that Team Nissan was many of the dealers in the are and due to frame rot it was time for a new car. After talking to my insurance company i found out that Team Nissan was many of the dealers in the area that gives USAA members discounts. I decided to look at a 2010 Versa sedan but they did not have any on the lot. As a result i decided to look into other sedans. Jessica Wellman showed me a fabulous 2010 Sentra and i fell in love. The Sentra rides smoothly and its great on gas. it has so many features that make my life easier like steering wheel mounted stereo controls and a USB port to attach my iPod to. It has bluetooth capabilities and xm stereo. Overall i had a wonderful experience, especially for purchasing my first new vehicle! More

If your looking for a new or used car and if you are expecting and want superlative service levels beyond anything you get with any other dealers go see Jessica Wellman at Team Nissan! If you need a fa expecting and want superlative service levels beyond anything you get with any other dealers go see Jessica Wellman at Team Nissan! If you need a fast response, superior expertise, and a clear solution to what you are trying accomplish with your automobile needs -- Jessica is your Woman! Long story short: I Found Jessica to be honest, creative, and very knowledgeable both about her product(Nissan)and with the competition (makes, models and dealers)as a whole. I was very pleased with her professionalism and follow through. I would not hesitate to recommend Jessica to anyone seeking to improve their experience when buying an automobile. More

After two weeks of negotiating a deal with Samantha I was told my offer was accepted. I was told to come down sign papers and pick up my 2008 93 Saab TurboX. I live an hour and half away so I contacted Sama told my offer was accepted. I was told to come down sign papers and pick up my 2008 93 Saab TurboX. I live an hour and half away so I contacted Samantha to make sure everything was all set. I was assured all I needed to do was come in and sign the paperwork. My husband and I both left work early and drove the hour and a half to the dealership. We were greeted at the door by Samantha and was told to have a seat she will go get the finance manager. She returned fifteen minutes later to tell us that the managers had made a mistake and that we need to pay an additional $2000. I asked why the error hadn’t been discovered before I made the long trip to the dealership. The explanation for the mistake was some miscommunication happened between Bill Jones and the general manger that was on vacation. I declined to purchase the car and asked for my deposit back. While waiting for my deposit to be returned I noticed Bill still sitting in his office. I went over and explained to him that I was very upset that they would offer me a deal and then take it back. All he would say is “I am sorry we had some miscommunication”. Two weeks of negotiating and my asking several times to check the paper work before I make the long journey to the dealership got completely ignored. The time for this dealership to step up was handled by finger pointing within the dealership and not accepting any responsibility for their mistakes. I was offered a $50.00 service gift certificate. Really……all my time and effort for a $50.00 service gift certificate? Needless to say I am a very unsatisfied customer who will never do business with Team Nissan. More

Jessica came in on her day off to finish the rest of our sale with her. She was so helpful. She waited around with us while we waited to meet with the finace dept. She made us feel like we were her friends sale with her. She was so helpful. She waited around with us while we waited to meet with the finace dept. She made us feel like we were her friends not just her customers. We will definitly refer anyone looking for a nissan her way. Thanks Jessica! More

Once I had chosen the vehicle I wanted to purchase, it took 2 and a half hours to sign the dotted line. This included a lengthy wait during price negotiations and prepping paperwork for finance. During took 2 and a half hours to sign the dotted line. This included a lengthy wait during price negotiations and prepping paperwork for finance. During this time, sales rep may have updated me to status a few times and essentially left me waiting at desk, hanging, waiting, etc. with few updates (rep was elsewhere the majority of the time). Finance person was great...very friendly and extremely efficient. When car was brought out front, rep walked outside and answered a few questions, but then turned around and walked in without a thank you, handshake, acknowledgement of business, etc. My feeling was that once the paperwork was signed, commission was made and rep had no use for me. I was left me with a very negative impression of the business. Just a side note, while waiting for the extended time I had mentioned, not one other employee smiled, said hello, etc. Other than a very friendly custodian, the rest of the staff seemed very unfriendly while I waited. More

I was looking for a used minivan and had seen in several used car magazines that this dealership frequently had the type of minivan I was looking for in the price range I wanted to stay in. When we got ther used car magazines that this dealership frequently had the type of minivan I was looking for in the price range I wanted to stay in. When we got there they did have the exact car I was looking for. The salesman was very friendly and eager to sell us the car. It turned out that the price of the car was $1000 more than the price quoted under the picture of the car in the magazine. Along the side of the page in print so tiny you can hardly see it, it says that all prices for this dealer reflect $1000 down payment. Frustrating, but I still liked the car and after taking it for a test drive, liked it even more. The salesman said that he wanted to have his service department check it out as it had only been on the lot a couple of days and they had not had a chance to look it over. As it turned out, this was not true as the AutoCheck report he showed us reflected the date it arrived at the dealership was weeks before and it also listed a date for servicing at this dealership. The salesman suggested we go to lunch and he would call us in a couple of hours to let us know if everything was OK. He never did call us, but when we returned to the dealership he said everything checked out, and the car was fine and ready to go. We were thrilled and were ready to fill out all the paperwork. He then walked away for literally 2 - 3 minutes and came back and said he had some bad news and good news. He said the car needed a new transmission, but the good news was that the dealership would split the $3600 cost with us and we could add the $1800 to the amount we were financing. We asked how this could possibly be true as he just said the car was fine. He said he just got the word from the service dept. We refused to believe it, and felt they were just jacking up the price of the car at the last minute. We walked out and will not go back. I feel that we were lied to about too many things. What an awful way to treat customers. More

I have known Bill and leased about 7 Nissans when he was with Peters. Of course when I learned he was at Team Nissan you instantly had a new customer. Bill hooked me up with Sharon and she was an absolute p with Peters. Of course when I learned he was at Team Nissan you instantly had a new customer. Bill hooked me up with Sharon and she was an absolute pleasure to work with. Sharon was honest, pleasant and made us feel quite comfortable with the process of buying/leasing a new car. I began leasing/buying Nissans in 1984. My first vehicle was a pick up truck and then I met Bill and every three years I leased a Pathfinder and Maxima until 2003 when I switched the Maxima out for a 350Z. Every "deal" with Bill was based in honesty and trust. I trusted Bill to treat me fairly and whenever he presented the numbers I trusted they would be the best deal possible and they ALWAYS were. In 2008 I made a mistake and bought a car based on looks only. I saw the 2008 Saab 93 Turbo X limited edition and was in awe of it's appearance. I bought the car and loved it for about five days. Then small problems arose, one after another and the car was back for service at least once a week. My experience with Nissan service was always enjoyable and friendly but I discovered quickly it was going to be so different with Saab. While they did correct the problems, they always cam across as uncaring. I called upon Bill J. and he connected me with Sharon and she was an amazing help in getting us out from under the Saab and back into the car I have always loved, the Maxima. Thanks Sharon and thanks Bill, I am a happy camper!! More

Dealership advertises 100% GUARANTEED financing, yet if you have credit issues, they won't even return your calls. Jenna and Bill were very friendly at first, we acknowledged that our credit was bad, but you have credit issues, they won't even return your calls. Jenna and Bill were very friendly at first, we acknowledged that our credit was bad, but we had never had issues with car loans. We spoke with them on a Thursday night, they said they would call us back by Friday noon. It is now Tuesday afternoon and we STILL have not heard a word. We have left several e-mails with NO response. More