Team Nissan

After two weeks of negotiating a deal with Samantha I was told my offer was accepted. I was told to come down sign papers and pick up my 2008 93 Saab TurboX. I live an hour and half away so I contacted Sama told my offer was accepted. I was told to come down sign papers and pick up my 2008 93 Saab TurboX. I live an hour and half away so I contacted Samantha to make sure everything was all set. I was assured all I needed to do was come in and sign the paperwork. My husband and I both left work early and drove the hour and a half to the dealership. We were greeted at the door by Samantha and was told to have a seat she will go get the finance manager. She returned fifteen minutes later to tell us that the managers had made a mistake and that we need to pay an additional $2000. I asked why the error hadn’t been discovered before I made the long trip to the dealership. The explanation for the mistake was some miscommunication happened between Bill Jones and the general manger that was on vacation. I declined to purchase the car and asked for my deposit back. While waiting for my deposit to be returned I noticed Bill still sitting in his office. I went over and explained to him that I was very upset that they would offer me a deal and then take it back. All he would say is “I am sorry we had some miscommunication”. Two weeks of negotiating and my asking several times to check the paper work before I make the long journey to the dealership got completely ignored. The time for this dealership to step up was handled by finger pointing within the dealership and not accepting any responsibility for their mistakes. I was offered a $50.00 service gift certificate. Really……all my time and effort for a $50.00 service gift certificate? Needless to say I am a very unsatisfied customer who will never do business with Team Nissan. More

Jessica came in on her day off to finish the rest of our sale with her. She was so helpful. She waited around with us while we waited to meet with the finace dept. She made us feel like we were her friends sale with her. She was so helpful. She waited around with us while we waited to meet with the finace dept. She made us feel like we were her friends not just her customers. We will definitly refer anyone looking for a nissan her way. Thanks Jessica! More

Once I had chosen the vehicle I wanted to purchase, it took 2 and a half hours to sign the dotted line. This included a lengthy wait during price negotiations and prepping paperwork for finance. During took 2 and a half hours to sign the dotted line. This included a lengthy wait during price negotiations and prepping paperwork for finance. During this time, sales rep may have updated me to status a few times and essentially left me waiting at desk, hanging, waiting, etc. with few updates (rep was elsewhere the majority of the time). Finance person was great...very friendly and extremely efficient. When car was brought out front, rep walked outside and answered a few questions, but then turned around and walked in without a thank you, handshake, acknowledgement of business, etc. My feeling was that once the paperwork was signed, commission was made and rep had no use for me. I was left me with a very negative impression of the business. Just a side note, while waiting for the extended time I had mentioned, not one other employee smiled, said hello, etc. Other than a very friendly custodian, the rest of the staff seemed very unfriendly while I waited. More

I was looking for a used minivan and had seen in several used car magazines that this dealership frequently had the type of minivan I was looking for in the price range I wanted to stay in. When we got ther used car magazines that this dealership frequently had the type of minivan I was looking for in the price range I wanted to stay in. When we got there they did have the exact car I was looking for. The salesman was very friendly and eager to sell us the car. It turned out that the price of the car was $1000 more than the price quoted under the picture of the car in the magazine. Along the side of the page in print so tiny you can hardly see it, it says that all prices for this dealer reflect $1000 down payment. Frustrating, but I still liked the car and after taking it for a test drive, liked it even more. The salesman said that he wanted to have his service department check it out as it had only been on the lot a couple of days and they had not had a chance to look it over. As it turned out, this was not true as the AutoCheck report he showed us reflected the date it arrived at the dealership was weeks before and it also listed a date for servicing at this dealership. The salesman suggested we go to lunch and he would call us in a couple of hours to let us know if everything was OK. He never did call us, but when we returned to the dealership he said everything checked out, and the car was fine and ready to go. We were thrilled and were ready to fill out all the paperwork. He then walked away for literally 2 - 3 minutes and came back and said he had some bad news and good news. He said the car needed a new transmission, but the good news was that the dealership would split the $3600 cost with us and we could add the $1800 to the amount we were financing. We asked how this could possibly be true as he just said the car was fine. He said he just got the word from the service dept. We refused to believe it, and felt they were just jacking up the price of the car at the last minute. We walked out and will not go back. I feel that we were lied to about too many things. What an awful way to treat customers. More

I have known Bill and leased about 7 Nissans when he was with Peters. Of course when I learned he was at Team Nissan you instantly had a new customer. Bill hooked me up with Sharon and she was an absolute p with Peters. Of course when I learned he was at Team Nissan you instantly had a new customer. Bill hooked me up with Sharon and she was an absolute pleasure to work with. Sharon was honest, pleasant and made us feel quite comfortable with the process of buying/leasing a new car. I began leasing/buying Nissans in 1984. My first vehicle was a pick up truck and then I met Bill and every three years I leased a Pathfinder and Maxima until 2003 when I switched the Maxima out for a 350Z. Every "deal" with Bill was based in honesty and trust. I trusted Bill to treat me fairly and whenever he presented the numbers I trusted they would be the best deal possible and they ALWAYS were. In 2008 I made a mistake and bought a car based on looks only. I saw the 2008 Saab 93 Turbo X limited edition and was in awe of it's appearance. I bought the car and loved it for about five days. Then small problems arose, one after another and the car was back for service at least once a week. My experience with Nissan service was always enjoyable and friendly but I discovered quickly it was going to be so different with Saab. While they did correct the problems, they always cam across as uncaring. I called upon Bill J. and he connected me with Sharon and she was an amazing help in getting us out from under the Saab and back into the car I have always loved, the Maxima. Thanks Sharon and thanks Bill, I am a happy camper!! More

Dealership advertises 100% GUARANTEED financing, yet if you have credit issues, they won't even return your calls. Jenna and Bill were very friendly at first, we acknowledged that our credit was bad, but you have credit issues, they won't even return your calls. Jenna and Bill were very friendly at first, we acknowledged that our credit was bad, but we had never had issues with car loans. We spoke with them on a Thursday night, they said they would call us back by Friday noon. It is now Tuesday afternoon and we STILL have not heard a word. We have left several e-mails with NO response. More

We had a great experience at Team Nissan. Brad Yates helped us in finding a pathfinder that we just love! Brad was friendly, informative and not pushy and we appreciated this. My husband and I felt th helped us in finding a pathfinder that we just love! Brad was friendly, informative and not pushy and we appreciated this. My husband and I felt that we were very well taken care of and are pleased with our purchase. This is our second lease with Nissan and the dealership has been excellent to work with. I would certainly recommend Team Nissan and Bradley Yates. Thank You. More

Best time I ever had buying a car. There were no surprises just straight forward business. If I have to buy another car I would go back because my experience was so good. The dealer I bought my pr surprises just straight forward business. If I have to buy another car I would go back because my experience was so good. The dealer I bought my previous car with changed the deal numerous times and the did a wait to the last minute job on my truck when it came to service. More

So far so good with Brad Yates. He worked very hard to find a new Sentra in my price range and was not high pressure. Gave me the space to think it over which I'm doing. I will definately buy from Brad find a new Sentra in my price range and was not high pressure. Gave me the space to think it over which I'm doing. I will definately buy from Brad whether it's this car or another. He was very nice and very accommodating. More

I purchased a 2010 Murano, wait time to find what i wanted was longer thn I hoped for but Rob did get me what I really wanted. Not having all items availble on the day of pickup was a disappointment. wanted was longer thn I hoped for but Rob did get me what I really wanted. Not having all items availble on the day of pickup was a disappointment. Overall he was pleasant and open to what i needed and wanted., I would definately reccomend Rob to anyone. which i have. More