Team Nissan

I had an appointment this morning to have my front rotors replaced and an oil change. I was getting a vibration when I applied the break. I arrived at 10am and they took the car in shortly there after. At 10 replaced and an oil change. I was getting a vibration when I applied the break. I arrived at 10am and they took the car in shortly there after. At 10:30, I looked out in the service area and saw my car up on the lift with all four wheels on the floor and an oil drip tray underneath. At 11:00, I looked again and it was the same. At 11:30, I looked again and it was still the same. At 12:00, guess what? At around 12:10, the service advisor came out and told me I needed rotors and pads on all four wheels. Two hours the vehicle has been there and no one's worked on it. When I asked why It took two hours, I was told it was because he couldn't get anyone one over there two look at. It would be 2-3 hours more and $600 to fix it. At this point, I have gone over the edge. Why take an appointment when you don't have the staff to do the work. If this was a one time thing, I would understand, things happen. This has happened before. The good thing was, the salesman that sold me the car came over when I was having a heated discussion with the advisor and saw all of it. I told the advisor to put everything back together, I was taking it somewhere else to have it repaired. After all of that, the advisor shows me the Multi-Point Inspection Report and tells what I'll need at 60,000 miles. Do you honestly believe I'm going to bring it back there? Are you mental? When I got home I looked at the report again and noticed the section under brakes, had check marks in the column under "May Need Future Attention". Why are you telling me I need pads if that's the case? I've purchased 8 Nissan vehicles since 1995. I will probably buy more but never, ever again at Team Nissan. It's too bad because I really liked one of the sales guys there but the biggest part is service after the sale. More

I was given accurate information, a far price for my trade-in and an accurate quote for the lease payment all with excellent customer service. After two weeks of given the run around, told grossly fal trade-in and an accurate quote for the lease payment all with excellent customer service. After two weeks of given the run around, told grossly false statements, and lied to OVER and OVER again I nearly gave up my search. Who cares if my 3 children and their car seat barely fit in my backseat? What does their comfort matter? I nearly gave up all hope, and then I went to truecar.com. I got an email from Jillian Hansen who was honest, helpful and best of all not pushy. Her approach allowed my to evaluate the numbers I was given and if they were fair instead of making me "hurry up and make a decision". She was communicate and we did almost all of our correspondence via email. I preferred this so I could go back and look at all the previous conversations without having to reply on my memory and engage in a game of "he said she said". The business manager responsible for my sale Tim Randlett actually CAME OUT OF HIS OFFICE to talk to me about my trade instead of going back and forth with Jillian. It was like the Wizard of Oz revealed himself from the curtain! Although Manchester is approximately an hour from my home I feel the distance is worth it. Nissan Somersworth, Portsmouth and Portland are all the opposite of everything I write above. When buying a car, start at Team Nissan first and hopefully you will not have to go any further. More

Once I walked into Team Nissan on a Sunday night (when they were about to close for the day) and met Aaron Gibson, I did not want to buy a car from anyone else!! Aaron was friendly, low-key, knowledgeable they were about to close for the day) and met Aaron Gibson, I did not want to buy a car from anyone else!! Aaron was friendly, low-key, knowledgeable, and accommodating without any sign of being phony or out to make a quick buck. And there was at least one other super nice associate I encountered during this process! My intention was to purchase a certified pre-owned Nissan Rogue, but ultimately, I leased a brand new purple Rogue (I didn't want a normal color, and they got me exactly what I wanted from another location!). While I wasn't happy with the amount I got for my trade, and I probably could have gotten a better price, that's kind of on me for not fighting for it. I was very impressed with how Aaron spent FIVE+ HOURS with me on this deal and invested a lot of time into going back & forth with finance to get me exactly what I wanted at a price I could afford. When I took delivery, the finance guy was efficient & didn't waste my time with the paperwork, but still managed to explain everything thoroughly. I would absolutely shop here again, and have already recommended this dealership to other people! More

The sales men were great and friendly they were also very helpful with showing me how to use all the features of the Nissan sentra. Garret was very patient when test driving the cars. helpful with showing me how to use all the features of the Nissan sentra. Garret was very patient when test driving the cars. More

Great sales department as well as the finance team. keith was great to work with as well as everyone there. great dealership to buy a new or used vehicle. I could not be happier with my new car. Thanks again was great to work with as well as everyone there. great dealership to buy a new or used vehicle. I could not be happier with my new car. Thanks again everyone More

Went today to get a new pick up, was greeted by Ron, who was very friendly and courteous. They were quick to find the truck that we wanted. Ron was very helpful with going over each aspect of the truck and was very friendly and courteous. They were quick to find the truck that we wanted. Ron was very helpful with going over each aspect of the truck and letting us know what we going to get with the truck we had pick. He was very knowledgeable and seemed very comfortable with working with our numbers. Between Rob and Ron, they were able to get us the exact price we wanted, when other dealerships just about laughed at us when we told them what we wanted. We got EXACTLY what we wanted! No questions asked! It was a breath of fresh air to finally get someone that wanted to help us and they did not make us feel like we were asking for miracles. Rob and Ron were both very professional and went over every detail and made sure we were comfortable with our leasing options. Also they made sure to let us know about all the incentives and made sure we were all set up to get all of those! Like free state inspections for life, and your first 4 oil changes are free! It was a true pleasure to deal with Both of these gentleman! I know where I will be going for my next vehicle! More

I have been dealing with Eric for over 10 years, I have never met a better person or professional. Eric is a man of his word, and cares about his customers. never met a better person or professional. Eric is a man of his word, and cares about his customers. More

I give Team Nissan of Manchester all fives! I have been searching for a vehicle for a few months and looked at many different manufacturers and pretty much everyone I worked with were pleasant. But when w searching for a vehicle for a few months and looked at many different manufacturers and pretty much everyone I worked with were pleasant. But when we visited Team Nissan that was it, the people there were fantastic. When we arrived at the dealership they were not on us like vultures. We had some time to look then Jenna Whittier gave us a very pleasant greeting once she reconized that we were ready, she allowed my wife and I to take our time and look over the inventor and drive the cars we wanted and once we were ready she reviewed pricing information with us. With the help of her Sales Manager, Eric Campbell, they didn't play the typically car sales game of back and forth, they made it extremely simple and comfortable. They were very fair when it came to my trade. The entire process was very relaxing and that is saying alot when it comes to buying a vehicle. I would like to thank Eric Campbell for the outstanding job and for not playing the typical sales game, just an extremely pleasant individual to deal with. And thank you to Jenna for assisting us and making it a very easy and enjoyable process. For a very pleasant and easy car buying experience I highly recommend Team Nissan in Manchester, NH and will visit them again in 39 months when my lease is up. Thanks!!!!!!Oh and the Maxima lease programs are fantastic..... More

I have had the most pleasant experience at Team Nissan than I have experienced at any other dealership. Everyone was attentive and very informative. Everything down to the last detail was explained very t than I have experienced at any other dealership. Everyone was attentive and very informative. Everything down to the last detail was explained very thoroughly. Rob and jenna were outstanding to deal with. Everything went so smoothly, was painless, and not stressful at all.I came from Beverly, MA to this dealer because of the great experiences I have heard over time. They went above and beyond my expectations! I left with what I wanted and was more than pleased with my overall experience! The dealership itself is immaculate and I can not say enough nice things about the staff and employees. It was a walk in the park. Everything was made so easy and we were in and out and left overly satisfied. I would highly recommend anyone searching for a great deal and a pleasant,stressfree atmosphere to visit this dealership. I will be back when it is time for another vehicle! Thanks Team Nissan :) More

We are very pleased with our purchase and the buying experience. Matt was outstanding. He listened to what we wanted and put us in the perfect car...we love it! He was a pleasure to work with. We usual experience. Matt was outstanding. He listened to what we wanted and put us in the perfect car...we love it! He was a pleasure to work with. We usually find buying a new car dreadful and Matt made it a pleasant experience. We will recommend anyone buying a new car to got to Team Nissan in Manchester and if they can, ask for Matt Blomquist. Thank you! Happy customers!!! More