Team Nissan

My experience was ok things were going good except a couple down falls, They tried the sales guy we dealt with was good except a couple of times couldn't remember talking to us some of the times i wish couple down falls, They tried the sales guy we dealt with was good except a couple of times couldn't remember talking to us some of the times i wish we could of done something because the vehicle we bought from them prior is burying us now but it is a very nice dealership i give them that but kinda not happy we couldn't do anything but that's ok. More

I went in to purchase a newer model of 4wd or AWD SUV for my wife. They greeted me with respect and talked a good game until it got down to the financing. I told my salesperson Sarah what payment I could aff my wife. They greeted me with respect and talked a good game until it got down to the financing. I told my salesperson Sarah what payment I could afford (250-300) and what I was looking for. She is new, so another salesman was assisting her. She went to the manager and came back and said we can get you into a good car today for your price range with about $1500 cash down, so we looked at and drove a 2010 Hyundai Santafe that was supposed to be AWD. We drove it and loved it, that's when the nightmare began. They came back with a payment that was almost twice what I told them I could afford and offered me 1/4 of the Kelley Blue Book Value. I explained to them again my budget and then they said what do you need for your trade in? I told them $2000 and I would put $2000 cash down as well, with some back and forth with the manager they gave me what I wanted. As we were talking the finance guy came back an said when he was putting it in the bank system it auto generated the Vin# and it was not an AWD, so we had to start over. We were then directed to a 2009 Nissan Rogue for $4000 more than the Santafe and I was told I had to put $1000 more down. When I spoke with the new sleazy finance guy again my payments were not what they said it was going to be. He instructed me that I had to purchase an extended warranty to get my finance rate lowered. Then he proceeded to change the price from $2000 (what they were giving me for my trade in) to $2200 and I said why? he gave me a line that it would lower my interest rate. So I said I want $2300 for my trade and he of course had to go check with a manager and they approved it if I gave them another $1000 down. So now it was $3000 down and $2300 for my trade and again the extended warranty price went up to $2400, so now if you read between the lines, I am paying them $100 to take my SUV. I asked the guy why and he said it was the cost of doing business. I said no deal and left, he then followed me out to my car and proceeded to ask me why I was walking away when he did all this hard work for me. I asked him why I had to purchase the extended warranty and was told " That's the only way you are going to get the interest rate you want because of your credit score" I said if you remove the extended warranty, I will purchase the car. He then informed me if he did remove it the interest rate will go up by 5% and it would cost me another $4500 in interest over the 72 month loan. He said that's how the dealership makes money and he makes money by selling the extended warranty. Then he said it was best if I just went to a buy here pay here because that's all I could afford. More

I have sold cars and purchased cars in the past from other dealerships (never Nissan), therefore, I know the business fairly well. I have never experienced such a knowledgeable, laid-back, committe other dealerships (never Nissan), therefore, I know the business fairly well. I have never experienced such a knowledgeable, laid-back, committed group of sales people as I have at Team Nissan, Manchester. My credit is not good, yet Tom was able to get me financing. I say enough good things about Mike and Nick as salespeople. They were fantastic to work with! I will definitely recommend this dealership More

I was disappointed with my experience at Team Nissan when attempting to buy a used 2013 Altima. They were unwilling to negotiate at all on price, resorting to the pity tactic as an explanation saying "we ha attempting to buy a used 2013 Altima. They were unwilling to negotiate at all on price, resorting to the pity tactic as an explanation saying "we have to make some money on the purchase". This was clearly inaccurate in that I eventually bought elsewhere with a much better deal. Furthermore, they printed out other similar automobilies in the area for sale to show that their price was equivalent to these; although these other dealerships we actually willing to negotiate. The back-and-forth discussions left me and my wife waiting for long periods of time and when the manager, Rob Miller, eventually became involved, things went further downhill. His condescending tone and arrogant attitude left an unpleasant taste in my mouth causing my immediate departure from the dealership. I regretfully would not recommend this dealership to others. More

Bob Petro Day I arrived he looked very busy on phone, consulting with staff. Upon coming to his office his friendly way quickly showed thur, he agree to my concerns on new Nissan just bought from team consulting with staff. Upon coming to his office his friendly way quickly showed thur, he agree to my concerns on new Nissan just bought from team Nissan. AS I waited for itmes to be addressed on car, he checked in with 4 different times, checking on repairs this is all within 1 hour. I noticed he also checked in with others customers in same great way. Next time I buy new car again I will be back to your dealership, great experience to buy from you all every staff member treated people polite professional manner. This is 7th new car bought last 30 and service had team Nissan was like going back to early 80s when service was there for customers. Thank you for adding service back to car buying experience. More

well after my horrible experience at autofair Hyundai I went down the street to team Nissan.this is the best car buying experience ive ever had from start to finish...Ralph Fast and his whole team were not went down the street to team Nissan.this is the best car buying experience ive ever had from start to finish...Ralph Fast and his whole team were nothing short of great got me in the car I wanted at the price I wanted and I left with a check in hand. Stephen gerbino sold me the car I wanted he is awesome. so for all you die hard autofair car buyers stop and try team Nissan like I did after autofair in my opinion did me wrong... thanx team Nissan I will be sending my mom your way when she is ready for a new car you guys are great.. More

Finally found the exact car I have been looking for according to the listing. A polar white automatic Saab with the sunroof and options I wanted. It was a 2005 so it was a little old, but if it was i according to the listing. A polar white automatic Saab with the sunroof and options I wanted. It was a 2005 so it was a little old, but if it was in good shape as indicated, I wouldn't have minded. I called on three separate occasions to discuss trading in my Jeep Wrangler. My Jeep is mint, but a right hand drive that I recently inherited. Many others for sale with comparable mileage and year getting 11K plus. This Saab was listed for $7500. I would have forgone the thousands because the Jeep was free to me and the Saab was what I really wanted. Plus I wouldn't have to deal with Craigslist creeps coming to my home and the general hassle. We had to drive 2 hours to bring the Jeep and take a look at the Saab. The Saab not only hadn't been cleaned yet...it hadn't even been inspected yet! They had no clue as to what it would potentially need. Dave even indicated that it would be an additional $900 to have it all checked out and brought up to standards. Therefore I couldn't even drive it on the open road to see if it shifted property etc. To top it all off the listing wasn't even correct....it was a stick NOT an automatic. Of course, they still have this listed incorrectly on the web site. They could have made an easy few grand at minimum off of my Jeep had they been what they advertised. Of course all they wanted to do was sell me a new Nissan which I had blatantly stated over the phone that my only interest was in the Saab. What a joke Team Nissan is. This was the first dealership I had called so it is your loss Team Nissan! More

I went in looking for a new Nissan Pathfinder and the experience was what I would have expected. We talked about the car discussed what options we were looking for. While we were sitting down there was a experience was what I would have expected. We talked about the car discussed what options we were looking for. While we were sitting down there was an older couple sitting at the desk next to us in a very heated conversation with there sales person. They were very upset and saying the dealer was pulling a bate and switch on them claiming the car had all these add on that werent listed and that the dealer now wanted them to pay for them all. We let and went on a test drive. When we returned to discuss numbers we were told our trade wasn't very desirable and a similar one had sold at auction for much less than we expected. They wouldn't provide any details about the similar SUV that had been sold at auction but knowing that Audi had already called us looking to buy our car back for thousands more than they were offering I wasnt buying it. I was told they would give me the price quoted by TrueCar.com which was thousands more than TrueCar is saying others are paying. So why would I want that price? They then proceeded to create a worksheet that had all sorts of extras that I now needed to pay for. They had wheel locks, car care protectant, and nitrogen filled tires that they now want me to pay for. The vehicle I test drove didn't have wheel locks, I couldn't see this car care protectant film they were talking about even though its install on my trade and I know what it looks like and they offered no way to verify that the tires were filled with nitrogen. This left me with an increadably undesirable taste in my mouth and now I could see why the older couple next to us was so upset. I promptly got up and left discusted and how they were running there business! More

I went in to buy a new Altima and they did not have the color or model I wanted with the features I wanted.. They told me one would be in next week so we worked out a deal sight unseen. When the car arriv color or model I wanted with the features I wanted.. They told me one would be in next week so we worked out a deal sight unseen. When the car arrived I picked it up and drove it home. Come to find out when I reviewed the window sticker, they charged me $1900 more than what the sticker. I immediately called them and they started saying stuff like that was I dealer mark-up or that they did stuff to the car. They never told me that there was a dealer mark-up on the vehicle. The only thing they did was add wheel locks. I started complaining and demanding things like splash guards, a pin stripe and an enhanced warranty to make up for the difference in the quoted price. I was given the splash guards and the pin stripe. Took me two trips to the service department for that. Well it has been almost a month now since my purchase and all I get is lip service. I have not received any documentation to support their promises and they keep saying you should be getting something in the mail. Manchester is only 15 miles from where I live. I could have walked there a few times by now. I am totally convinced that they are not holding up their promise to me for the warranty. I received a call from a Nissan person who asked me about my purchase experience and I explained all of this to him. He contacted Team Nissan and behold I got a call the next day asking if I had received anything in the mail. It been over a week and I still have not received a thing. Got a call last night asking the same question and I am still waiting. This action by the dealership seems to be just "jerking" me around. I have owned Nissan products for my past few vehicles and I am totally disappointed with the way I am being treated at this dealership. I used another Nissan dealer in my previous sales and I am sorry I did not go back to them. I thought Team Nissan had a pretty good rating if you read the reviews, but my experienced has been dreadful. I will not let this go. I am giving them a few more days and they I am going to customer relations at Nissan USA. Well this dealer rater website really works. I got a call the next day after submitting this review and was e-mailed a copy of my extended warranty that I was promised. They were very concerned that I was not happy and their quick response after being "prodded" was refreshing. I feel now that I am taken care of, but sorry that I had to make these waves. I'm sure they would have been cooperative if they new I was going to be vocal. They asked me to call them if I have any service issues and if I needed anything from Team Nissan. More

I recently had an issues with this dealership as the sale guy Dave literally lied to my face regarding the value of my trade stating that the vehicle was going to auction and that they WOULD NOT sell this ve guy Dave literally lied to my face regarding the value of my trade stating that the vehicle was going to auction and that they WOULD NOT sell this vehicle on their lot. To my surprise, the following week it was on the Team Nissan lot for more than double what they paid. I called to the sales person to inform him that I was not happy with their deceptive business practices and how he lied through his teeth to get this sale. He told me that he would have Ralph Fast the sales manager give me a call to try to make this right. I received a call from Ralph Fast and I have to say that this guy is the most rude and arrogant person that I have ever dealt with in my 30 years of car shopping and purchases. They should have saved the phone call as he turned me from dissatisfied to absolutely furious by the things that he was saying to me. Run don’t walk away from this dealership and their deceptive business practices. More