Team Nissan

Shopped but could not buy Shawn Cochrane was the first person I met when I entered the dealership and I worked with Shawn for about two weeks. He was very knowledgeable and fri Shawn Cochrane was the first person I met when I entered the dealership and I worked with Shawn for about two weeks. He was very knowledgeable and friendly. What impressed me the most was how hard he worked. In the end, I did not buy but it had nothing to do with Shawn. I've never met a harder working, polite and honest sales rep. I would recommend anyone going to Team Nissan ask for Shawn by name. More

NO COMMUNICATION with salesman My boyfriend and I were told that we would hear back from our salesman, Nick, within 6 days "at the latest". After not hearing from Nick after day 7, My boyfriend and I were told that we would hear back from our salesman, Nick, within 6 days "at the latest". After not hearing from Nick after day 7, a text message was left on his cell phone (which he gave us), as well as a phone call to the same cell, AND to his voice mail at the dealership. These texts/phonecalls continued for 2 1/2 weeks AFTER our original purchase date. Nick never got back to us, forcing us to spend our time driving to the dealership, requesting to speak to Nick in person, only to hear that our purchase did not go through. We were also told that the reason we were not contacted was because he "lost our number". Funny how our phone number was listed on the purchase paperwork that both the dealership and we had a copy of. Dishonest and untrustworthy. A phonecall explaining the failed financing could have and should have been made the day AFTER our purchase, NOT 2 1/2 weeks afterwards, and DEFINITELY should not have involved us customers chasing down the information. Epic fail, Team Nissan! More

RUDEST SALESMEN EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!! We went in with specific requirement the first guy's cell phone rang in the middle of talking to him and he said hold on I have to take this talk to t We went in with specific requirement the first guy's cell phone rang in the middle of talking to him and he said hold on I have to take this talk to this guy. The second guy kept trying to push us into anything but what we wanted then proceeded to very loudly tell us we dont need to be there and accusing us of telling him how to do his job when all we wanted was for him to assume our trade in was worth $1000 dollars because thats what it was at 6 other dealers that day and show us cars in our price range and mileage requirements. No instead he yelled at us and insulted our intellegence. When I do buy my car frome someone else ill drive by and show you the commission you lost jerk! More

Very disappointed in the Service Center After reading all of the positive reviews for Nissan Manchester on this website, I was extremely disappointed with my experience at their service cent After reading all of the positive reviews for Nissan Manchester on this website, I was extremely disappointed with my experience at their service center. It was not my first choice, but the local dealer I was working with called Nissan, who assured them that they would fit me in right away with no problem. However, when I arrived it was frequently made clear to me that they were busy and I was an inconvenience. I paid $130 for a diagnostic fee, and they were still unable to clearly state what was wrong with the vehicle and I felt they were being purposefully evasive. I patiently waited for 5 hours until they finally found the time to look at my vehicle, but when I asked for a printout of the diagnostic report, they just kept trying to tell me that it wouldn't be useful for me, and "its 6:15 and we closed at 6:00 ya know.." I finally just left. The entire experience left me feeling very uneasy. My wife and I have always purchased Nissans, and have never had anything but exceptional customer service. Today however was extremely disappointing and I will not be going back to this location, or recommending it to anyone else. More

My experience was ok things were going good except a couple down falls, They tried the sales guy we dealt with was good except a couple of times couldn't remember talking to us some of the times i wish couple down falls, They tried the sales guy we dealt with was good except a couple of times couldn't remember talking to us some of the times i wish we could of done something because the vehicle we bought from them prior is burying us now but it is a very nice dealership i give them that but kinda not happy we couldn't do anything but that's ok. More

I went in to purchase a newer model of 4wd or AWD SUV for my wife. They greeted me with respect and talked a good game until it got down to the financing. I told my salesperson Sarah what payment I could aff my wife. They greeted me with respect and talked a good game until it got down to the financing. I told my salesperson Sarah what payment I could afford (250-300) and what I was looking for. She is new, so another salesman was assisting her. She went to the manager and came back and said we can get you into a good car today for your price range with about $1500 cash down, so we looked at and drove a 2010 Hyundai Santafe that was supposed to be AWD. We drove it and loved it, that's when the nightmare began. They came back with a payment that was almost twice what I told them I could afford and offered me 1/4 of the Kelley Blue Book Value. I explained to them again my budget and then they said what do you need for your trade in? I told them $2000 and I would put $2000 cash down as well, with some back and forth with the manager they gave me what I wanted. As we were talking the finance guy came back an said when he was putting it in the bank system it auto generated the Vin# and it was not an AWD, so we had to start over. We were then directed to a 2009 Nissan Rogue for $4000 more than the Santafe and I was told I had to put $1000 more down. When I spoke with the new sleazy finance guy again my payments were not what they said it was going to be. He instructed me that I had to purchase an extended warranty to get my finance rate lowered. Then he proceeded to change the price from $2000 (what they were giving me for my trade in) to $2200 and I said why? he gave me a line that it would lower my interest rate. So I said I want $2300 for my trade and he of course had to go check with a manager and they approved it if I gave them another $1000 down. So now it was $3000 down and $2300 for my trade and again the extended warranty price went up to $2400, so now if you read between the lines, I am paying them $100 to take my SUV. I asked the guy why and he said it was the cost of doing business. I said no deal and left, he then followed me out to my car and proceeded to ask me why I was walking away when he did all this hard work for me. I asked him why I had to purchase the extended warranty and was told " That's the only way you are going to get the interest rate you want because of your credit score" I said if you remove the extended warranty, I will purchase the car. He then informed me if he did remove it the interest rate will go up by 5% and it would cost me another $4500 in interest over the 72 month loan. He said that's how the dealership makes money and he makes money by selling the extended warranty. Then he said it was best if I just went to a buy here pay here because that's all I could afford. More

I have sold cars and purchased cars in the past from other dealerships (never Nissan), therefore, I know the business fairly well. I have never experienced such a knowledgeable, laid-back, committe other dealerships (never Nissan), therefore, I know the business fairly well. I have never experienced such a knowledgeable, laid-back, committed group of sales people as I have at Team Nissan, Manchester. My credit is not good, yet Tom was able to get me financing. I say enough good things about Mike and Nick as salespeople. They were fantastic to work with! I will definitely recommend this dealership More

I was disappointed with my experience at Team Nissan when attempting to buy a used 2013 Altima. They were unwilling to negotiate at all on price, resorting to the pity tactic as an explanation saying "we ha attempting to buy a used 2013 Altima. They were unwilling to negotiate at all on price, resorting to the pity tactic as an explanation saying "we have to make some money on the purchase". This was clearly inaccurate in that I eventually bought elsewhere with a much better deal. Furthermore, they printed out other similar automobilies in the area for sale to show that their price was equivalent to these; although these other dealerships we actually willing to negotiate. The back-and-forth discussions left me and my wife waiting for long periods of time and when the manager, Rob Miller, eventually became involved, things went further downhill. His condescending tone and arrogant attitude left an unpleasant taste in my mouth causing my immediate departure from the dealership. I regretfully would not recommend this dealership to others. More

Bob Petro Day I arrived he looked very busy on phone, consulting with staff. Upon coming to his office his friendly way quickly showed thur, he agree to my concerns on new Nissan just bought from team consulting with staff. Upon coming to his office his friendly way quickly showed thur, he agree to my concerns on new Nissan just bought from team Nissan. AS I waited for itmes to be addressed on car, he checked in with 4 different times, checking on repairs this is all within 1 hour. I noticed he also checked in with others customers in same great way. Next time I buy new car again I will be back to your dealership, great experience to buy from you all every staff member treated people polite professional manner. This is 7th new car bought last 30 and service had team Nissan was like going back to early 80s when service was there for customers. Thank you for adding service back to car buying experience. More

well after my horrible experience at autofair Hyundai I went down the street to team Nissan.this is the best car buying experience ive ever had from start to finish...Ralph Fast and his whole team were not went down the street to team Nissan.this is the best car buying experience ive ever had from start to finish...Ralph Fast and his whole team were nothing short of great got me in the car I wanted at the price I wanted and I left with a check in hand. Stephen gerbino sold me the car I wanted he is awesome. so for all you die hard autofair car buyers stop and try team Nissan like I did after autofair in my opinion did me wrong... thanx team Nissan I will be sending my mom your way when she is ready for a new car you guys are great.. More