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Taylor Ford of Manteno - Service Center

Manteno, IL

4.8
707 Reviews
Call Service Center (815) 270-8525

707 Reviews of Taylor Ford of Manteno - Service Center

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May 10, 2025

Second time dropping off for repairs for same issue. (AND with recall parts letters) Second time it’s not been fixed. Second time I’ve been charged for things that don’t qualify for the recalls and told More

by CG
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Tucker is usually the one I’ve spoken with and seen.
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May 13, 2025 -

Taylor Ford of Manteno responded

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you’ve experienced. It is never our intention for a customer to leave feeling unsatisfied, especially after multiple visits. We want to make things right, and encourage you to reach out to our team at Taylor Ford of Manteno in Manteno Illinois so we can take a closer look and work toward a resolution. Please call us at (815) 468-6566 and ask to speak with a manager. We appreciate your business and the opportunity to address this properly.

May 07, 2025

Very good dealer. Treated us fairly on our trade in. There is no sales pressure. Answered all our questions . Good people to work with. More

by SMOKYDONAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Steele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlyn Osterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Melia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2025 -

Taylor Ford of Manteno responded

Thank you for the great review! We’re glad to hear you had a positive experience with no sales pressure and that our team at Taylor Ford of Manteno in Manteno Illinois treated you fairly on your trade-in. We take pride in being transparent, helpful, and easy to work with. If there is anything else we can assist you with, please don’t hesitate to reach out.

May 01, 2025

Quick and fast Great young man and cares about the customer service Great job Tucker More

by scbpasja8
Recommend Dealer
Yes
Employees Worked With
Tucker
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May 02, 2025 -

Taylor Ford of Manteno responded

Thank you for the great review! We are glad to hear that Tucker provided quick and attentive service during your visit to Taylor Ford of Manteno in Manteno Illinois. Our team takes pride in delivering a positive experience, and we appreciate you recognizing Tucker’s dedication to customer care. We hope to see you again soon!

May 01, 2025

Good They knew what they were doing and understand the warranty and made it work to my advantage More

by TB2434
Recommend Dealer
Yes
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May 02, 2025 -

Taylor Ford of Manteno responded

Thank you for the great review! We’re glad to hear our team at Taylor Ford of Manteno in Manteno Illinois was able to help you navigate your warranty and make it work in your favor. We appreciate your feedback and hope to continue providing you with excellent service in the future.

May 01, 2025

Very quick they knew what they were doing and were helpful Gave me a loaner car More

by TB2434
Recommend Dealer
Yes
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May 02, 2025 -

Taylor Ford of Manteno responded

Thank you for the great feedback! We're glad to hear that your visit to Taylor Ford of Manteno in Manteno, Illinois was quick and efficient. It's great to know our team was helpful and able to get you into a loaner vehicle while your service was completed. We appreciate you choosing our dealership and look forward to helping you again in the future!

April 29, 2025

Caitlin was very helpful with my questions regarding the Bronco Sport I test drove with her. More

by pas031736
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin Ostermah
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Apr 30, 2025 -

Taylor Ford of Manteno responded

Thank you for taking the time to leave us a review. We are glad to hear that Caitlin was helpful during your visit and that you had a great experience test driving the Bronco Sport. We appreciate you choosing Taylor Ford of Manteno in Manteno Illinois and hope to assist you again in the future. If you have any other questions, feel free to reach out.

April 26, 2025

It was easy to make an appointment and I dropped off my car and it was done by noon More

by ljwillia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Apr 28, 2025 -

Taylor Ford of Manteno responded

Thank you for sharing your experience with us! We are happy to hear that scheduling your appointment was easy and that your vehicle was ready by noon. At Taylor Ford of Manteno in Manteno Illinois, we always strive to provide fast and convenient service for our customers. We appreciate you choosing us and look forward to assisting you again in the future!

April 25, 2025

Pretty seamless made appointment quickly got in had an oil changed done. They were done quickly. More

by dlkxcsp
Recommend Dealer
Yes
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Apr 28, 2025 -

Taylor Ford of Manteno responded

Thank you for taking the time to share your experience with Taylor Ford of Manteno in Manteno Illinois. We are glad to hear that scheduling your appointment was easy and that our team was able to complete your oil change quickly. Providing efficient and professional service is important to us and we appreciate your feedback. We look forward to helping you again in the future.

April 25, 2025

Good got truck in in a few days and seems to be running good Ppl were all nice More

by Papatoofingers
Recommend Dealer
Yes
Employees Worked With
4
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Apr 28, 2025 -

Taylor Ford of Manteno responded

Thank you for taking the time to leave a review. We are happy to hear that you had a good experience and that your truck is running well. Our team at Taylor Ford of Manteno in Manteno Illinois works hard to provide friendly service and a smooth process for our customers. If you ever need anything in the future, we are here to help. Thank you again for choosing Taylor Ford of Manteno.

April 23, 2025

They have always worked with us on a fair deal It was always a good experience More

by SHERYL528
Recommend Dealer
Yes
Employees Worked With
Ashlyn
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Apr 24, 2025 -

Taylor Ford of Manteno responded

Thank you for the great feedback! We truly appreciate your continued support and are glad to hear that you've consistently had a good experience with us. At Taylor Ford of Manteno in Manteno Illinois, we strive to provide fair deals and a smooth car buying experience every time. We look forward to helping you again in the future!

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