Taylor Ford of Manteno - Service Center

This dealer was able fix my a/c problem that another Ford dealership couldn't fix dealership couldn't fix More

Service did not rotate my tires with previous oil change, but i was charged for it. I told them about it at the latest oil change so they rotated tires this time for no charge but i paid the same amount that but i was charged for it. I told them about it at the latest oil change so they rotated tires this time for no charge but i paid the same amount that it would've normally cost, $47.00 I think i made them mad by complaining, because i had to wait for over an hour in the hot lobby that had no ventillation or AC. I should not of had to wait that long for an oil change especially when i made an appointment about a week before! They used to have good service there, but now it seems like they don't care about their customers. I have been going to this dealer for services for a long time, now I'm seriously considering taking my business somewhere else. More

very fast very efficient! great customer service! would recommend this place for all service needs great customer service! would recommend this place for all service needs More

They are very efficient, pleasant to work with, get my vehicle in quickly. It over-all is a good experience every time we deal with them!!! vehicle in quickly. It over-all is a good experience every time we deal with them!!! More

Very good experience- techs were very helpful all promises were kept I will return for service promises were kept I will return for service More

Tucker was awesome and quick! Also Joel is pleasant and very helpful, he was nice! Also Joel is pleasant and very helpful, he was nice! More

I don’t know about newer model trucks, but it just seemed like they were unable to get parts and service on older vehicles. Namely 2000 Rangers. They did refer me to other sources for service. like they were unable to get parts and service on older vehicles. Namely 2000 Rangers. They did refer me to other sources for service. More

Fast and friendly service! Service completed on time. Great prices. Service was very detailed for the price. Service completed on time. Great prices. Service was very detailed for the price. More

My salesperson was the most honest one that I've ever dealt with. Wasn't happy with how I was charged in the service department. Charged for something that should have been done prior to sale. dealt with. Wasn't happy with how I was charged in the service department. Charged for something that should have been done prior to sale. More

Took my 2017 Ford Explorer to Taylor ford in Manteno Illinois for a lift gate that would not open and the keypad on the driver side for the keyless entry had blown off for the 3rd time. After troublesho Illinois for a lift gate that would not open and the keypad on the driver side for the keyless entry had blown off for the 3rd time. After troubleshooting the lift gate, I was told the latch was bad. After installing a new liftgate latch and a new keyless entry pad. The latch still didn’t work and they cracked the new keyless entry pad during installation. Part of the vehicle is handicap modified. So they did some further troubleshooting and said that somewhere between the latch and the power for the latch was a broken wire. Due to the fact that the wire they claim was broken, is also part of the handicapped section, that they would not work on it and I would have to take my vehicle to MobilityWorks, which is a handicapped sales and service shop. During the wait to get an appointment scheduled with MobilityWorks, the clutch on my AC compressor froze up. I had my explorer towed to Taylor Ford ( because it was 100 degrees) in manteno Illinois. While it was in getting the clutch on the compressor repaired, the new keyless entry pad had come in also. They replace the compressor clutch free of charge, because that particular part was a recall. They also replace the keyless entry pad on the drivers side. After installing the keyless entry pad. The keyless entry pad would not light up. They did some further troubleshooting and found a blown fuse. They replaced the fuse and the keyless pad lit up, and the liftgate problem was fixed. I am an electrician by trade, Electrician 101 tells you if you’re having a power problem to check the fuses first. Had they properly troubleshot it and noticed there was a blown fuse, all of the liftgate problems that I went through would have been corrected! I believe further training is needed! More