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Taylor Ford of Manteno - Service Center

Manteno, IL

4.8
706 Reviews
Call Service Center (815) 270-8525

706 Reviews of Taylor Ford of Manteno - Service Center

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September 20, 2025

Good service and knowledgeable and friendly employees ,who take care of your service needs properly More

by Lone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Steele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Boyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Melia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike, Joel,Tucker in service 5 Stars
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Sep 22, 2025 -

Taylor Ford of Manteno responded

Thank you for sharing your feedback. We are glad to hear that you received good service and that our knowledgeable and friendly team took care of your needs properly. At Taylor Ford of Manteno in Manteno Illinois, we take pride in providing excellent customer service and making sure every visit is a positive experience. We appreciate your support and look forward to serving you again.

September 19, 2025

I went to my dealership 2 months ago if that for an oil change and to see why my car was squeezing they notified me my breaks was at a .3 or .4 however they would last me until my next oil change I said yo More

by Corrine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure
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Sep 22, 2025 -

Taylor Ford of Manteno responded

Thank you for sharing your feedback with us. We are very sorry to hear about your recent experience at Taylor Ford of Manteno. Our goal is to provide clear communication and professional service to every customer, and we regret that you felt ignored and not helped during your visit. We understand how frustrating it must be to receive different information about the condition of your brakes, and we take your concerns very seriously. I have forwarded your concerns to our management team so they can learn more about what happened and work with you toward a resolution. We appreciate your past business and hope to have the chance to regain your trust here at Taylor Ford of Manteno.

September 18, 2025

Quick dependable service at a good price. Always kept informed. Service reps are great. Will continue to bring my truck here for service! More

by JKURT45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Sep 19, 2025 -

Taylor Ford of Manteno responded

Thank you for sharing your experience with Taylor Ford of Manteno. We are happy to hear that our service team provided you with quick and dependable service at a fair price while keeping you informed throughout the process. Our service representatives work hard to deliver excellent customer care, and it is great to know they made a positive impression. We truly appreciate your loyalty and look forward to continuing to take care of your truck at our Manteno Illinois location.

September 17, 2025

All personnel were very accommodating and very professional in solving the issues I had with my truck. More

by TFCWCHILI.71
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlyn Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2025 -

Taylor Ford of Manteno responded

Thank you for sharing your positive experience with us. We are glad to hear that our team at Taylor Ford of Manteno was able to accommodate your needs and provide professional service in solving the issues with your truck. We truly appreciate your feedback and look forward to continuing to serve you in the future.

September 03, 2025

They were knowledgeable, friendly , courteous, and efficient. Very good experience. I will definitely return for my next service needs. More

by Tracy
Recommend Dealer
Yes
Employees Worked With
Tucker
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Sep 03, 2025 -

Taylor Ford of Manteno responded

Thank you for sharing your experience with us. We are glad to hear that our team at Taylor Ford of Manteno was knowledgeable, friendly, courteous, and efficient during your visit. Providing excellent service and making sure our customers feel confident about returning for future needs is always our top priority. We truly appreciate your feedback and look forward to helping you again with your next service at our Manteno location.

August 27, 2025

Waited over hour for simple repair. Not done. Not coming back. After 10 years’ loyalty, my car won’t be back here. Goodbye! More

by pbrumuitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Crosswell
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2025 -

Taylor Ford of Manteno responded

Thank you for sharing your feedback with us. We are truly sorry to hear about your recent experience at Taylor Ford of Manteno. We value the loyalty you have given us over the past 10 years and regret that we let you down during your last visit. Could you please provide us with your best contact information, or reach out to us directly at (815) 468-6566 so that our management team can connect with you? We appreciate your time and the chance to improve.

August 27, 2025

Dropped off my vehicle the night before it was scheduled. Was provided with a new loaner vehicle. Dealership contacted me around 2 pm the following day and my vehicle was ready. Excellent service! More

by gregoryb4509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department, Joel and Mike
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Aug 28, 2025 -

Taylor Ford of Manteno responded

Thank you for sharing your experience with Taylor Ford of Manteno. We are glad to hear that dropping off your vehicle and receiving a loaner was smooth and that our team had your vehicle ready quickly. Providing excellent service and keeping the process convenient is always our goal. We truly appreciate your feedback and look forward to helping you again here at Taylor Ford of Manteno.

August 25, 2025

Service tech put 5w30 in my vehicle which requires 5w20. After i realized it on the receipt, the service writer had it corrected by draining the oil and filling it back up with 5w20. More

by Fusion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Aug 26, 2025 -

Taylor Ford of Manteno responded

Thank you for sharing your experience with us. We are very sorry for the initial oversight during your service visit. We are glad to hear that our service team was able to correct the situation and make sure the proper oil was used for your vehicle. Your feedback helps us improve, and we appreciate you giving us the opportunity to make things right. If you ever need further assistance, please do not hesitate to reach out to us at (815) 468-6566.

August 22, 2025

Very kind and helpful people. Car was in and out of the shop in no time. More

by megs790
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Service Dept
Report | Print
Aug 22, 2025 -

Taylor Ford of Manteno responded

Thank you for sharing your experience with us! We are so glad to hear that our team at Taylor Ford of Manteno was kind and helpful during your visit. Making sure your vehicle is serviced quickly and efficiently is always our priority, and it is great to know we delivered on that for you. We appreciate you choosing Taylor Ford of Manteno and look forward to assisting you again in the future.

August 12, 2025

It’s our dealer of choice, we’ve had issues with discontinued parts and the techs.at Taylor diagnosed a intermittent issue, and acquired the part Another dealer had the vehicle for a month and jus More

by Sgran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance dept.
Report | Print
Aug 13, 2025 -

Taylor Ford of Manteno responded

Thank you for sharing your experience with Taylor Ford of Manteno. We are honored to be your dealer of choice and truly appreciate your trust in our team. Our service department works hard to accurately diagnose issues and find solutions, even when parts are difficult to locate. We are glad we could resolve the intermittent issue and get you back on the road after your previous experience elsewhere. Your feedback means a lot to us and we look forward to continuing to provide you with excellent service here in Manteno.

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