Tasca Kia White Plains

SCAM. Zero Stars. Don't waste your time. Typical bait and switch. Don't be lured in by the internet prices. Expect to pay at least $1000 over the advertised Zero Stars. Don't waste your time. Typical bait and switch. Don't be lured in by the internet prices. Expect to pay at least $1000 over the advertised price for the usual nonsense fees. I called about a 2013 Nissan Rogue for my son and spoke to someone named Kimini. I told her that I was coming from about 2 hours away and I didn't want any surprises when I got there. I know how these dealerships operate and I specifically asked her what fees they charge above and beyond the advertised price. She said tax, title, and registration - no addition fees. GREAT! So I made an appointment for the next morning and my son and I made the trip up. When we got there we were greeted by Reggie who then told me that the car we were interested in wasn't ready to be sold because it needed a transmission. That was the first problem. But he assured me they were going to replace the transmission. OK - I'm still interested. He then told me about what he called a mandatory $1000 "LoJack" fee. That's the second problem. I told him I specifically asked Kimini about additional fees and she said there would not be any. Reggie's response was, "Well - Kimini doesn't really know what she's talking about." He then asked if I'd like to speak to the manager. Enter Tracey. Tracey then tells me that Kimini is a new employee and hasn't been properly trained yet. Problem number three. So why is she answering phones and giving out false information? Now onto the $1000 fee. Tracey tries to explain that they HAVE TO charge that fee because he has to perform a New York State mandated safety inspection on every used vehicle he sells. Well Reggie said it was for LoJack - but OK. I tell Tracey a New York State safety and emissions inspection costs $37. He tells me this is a "different" safety inspection and $1000 is what he gets charged for the techs to perform said inspection where they have to hook it up to a diagnostic machine and wait for it to cycle through the car's systems. Problem number four. So let me get this straight - I'm supposed to believe that the technicians - who are employed by the dealership - are somehow able to charge him $1000 to do something that any Pep Boys shop does for free? Then when I called him out on it, Tracey gets insulted and tells me he won't tolerate being called a liar. I never actually called him a liar. Sure I may have IMPLIED that he's a liar but then again he implied that I was an idiot. Because you'd have to be an idiot to believe that line of horse poop. Well Tracey, I won't tolerate being called an idiot. Still wanting to try to salvage this deal I asked what his absolute bottom line out the door price was. I was expecting SOME degree of negotiation but he stood firm on the advertised price plus the $1000 fee. No negotiation whatsoever. We were done. We left. This dealership is under new management. Many of the 5 star reviews that you're seeing on here are for the previous management and these guys are trying to ride that wave. I expect their overall rating will plummet over the next 6-12 months as this new business model of deceit plays out. Good luck guys. More

I had called up and scheduled an appointment to test drive a Kia Optima. While on the phone with the internet sales manager, I had requested a few different numbers. She said she will give me a call bac drive a Kia Optima. While on the phone with the internet sales manager, I had requested a few different numbers. She said she will give me a call back, I waited 2 hours before I called back requesting those numbers again. She said they will get to it when they can... I let a few hours go by, as I’m now sitting at a different dealership..I call up and ask to speak with the manager, whom the gentleman said it was him. I explained everything to him, asked him if he could put numbers together for me, as I had over an hour drive, and if it wasn’t in the price range, I would have to cancel my appointment. I was told to give him 15 minutes, and he will call me right back. It is now 2 months later, not a single person has reached out or called, with numbers, trying to sell a vehicle, nothing. By far one of the worst dealerships I have EVER dealt with, and very unprofessional. Very bad customer service on their end! Went with an Altima Platinum instead! More

Great service and was worth the wait I love my rogue thanks Reggie and James at northeast Kia you guys are the best will definitely be referring others thanks Reggie and James at northeast Kia you guys are the best will definitely be referring others More

Amazing customer service This dealership is amazing. The sales representatives really take their time to explore all your car options, and never rush you. Ask for Gabriel, e This dealership is amazing. The sales representatives really take their time to explore all your car options, and never rush you. Ask for Gabriel, excellent excellent representative. He's there to really help you. The best place to buy a car, no tricks. More

Great place! I love this place, even with a previous defaulted car loan, they were still able to get me into a great car. My family loves it. The prices are low an I love this place, even with a previous defaulted car loan, they were still able to get me into a great car. My family loves it. The prices are low and payments are very affordable More

Awesome customer service! Awesome sales people! They didn’t sell us anything we didn’t need and got everything we wanted right the first time! If I wasn’t moving out of state t Awesome sales people! They didn’t sell us anything we didn’t need and got everything we wanted right the first time! If I wasn’t moving out of state this would be my car place! More

Perfect dealership! I have purchased 2 vehicles from this dealership. Both times I was not pressured to buy a car, the pressure I felt was my own from wanting to have a I have purchased 2 vehicles from this dealership. Both times I was not pressured to buy a car, the pressure I felt was my own from wanting to have a new car. the sales people are very friendly and energetic More

Great service! I am extremely happy with the hospitality and service I received from the sales staff! With their hard work, I was able to go from a broke down hunk o I am extremely happy with the hospitality and service I received from the sales staff! With their hard work, I was able to go from a broke down hunk of junk, to a brand new 2018 Kia Niro LX that I love more and more with every drive! More

Good repair service! They are all so amazing here! So loving and kind! They treat you as if you’re family! They make you feel right at home! Best trade in prices i’ve seen They are all so amazing here! So loving and kind! They treat you as if you’re family! They make you feel right at home! Best trade in prices i’ve seen, and they have a really good repair service! More

Helpful staff!! Excellent service! Helpful and courteous staff. They worked with us until we found a used car and were able to drive off the lot the same day. We now Excellent service! Helpful and courteous staff. They worked with us until we found a used car and were able to drive off the lot the same day. We now have an amazing vehicle thanks to them. Thank You! More