Tasca Kia White Plains

At first, I had what seemed to be a pleasant experience. I got a good deal for a new 2025 Kia K5 EX and was scheduled to pick up the car the next day at 7 pm. The next morning, the salesperson informs me th I got a good deal for a new 2025 Kia K5 EX and was scheduled to pick up the car the next day at 7 pm. The next morning, the salesperson informs me that “the car was scratched by a truck” which I found concerning because it shows that they neglected to keep the car safe from getting damaged while still in their possession which I found very concerning. They offered me alternatives like getting me the car in a different color or offering to fix the scratches which would take a week but I did not want either and preferred a brand new car. I was told I would get updates throughout the day about the status of the situation but I didn’t hear from them for hours. It wasn’t until I reached out an hour before my scheduled pick up time to let them know that I would just like a refund for the down payment I left that they finally replied. I was told that they had a few K5s in the same color I wanted in a different state which would take a week to get to me. However, already feeling wary about the initial situation, I was concerned about whether they might send me the original car with repairs, so I declined the offer and continued to ask for a refund. Fast forward a week and a half, I have yet to get my money back after I was told the refund would take a couple of days to process. The salesperson is not clear in their communication, sometimes ignoring my texts, and when I call the front desk to ask to speak to the salesperson it’s always that they’re “not available at the moment” and that they will tell the salesperson to call me back but I’ve yet to receive a call back. Overall, I had an extremely disappointing experience due to lack of communication and unfulfilled promises. Would recommend going to a different dealership. More

Prompt friendly service with strong communication! Location easy to get to - will return in the future! Location easy to get to - will return in the future! More

I can't say enough about the expert and kind attention paid to me and my vehicle while at Tasca Kia. The dealership has improved dramatically though the service department has always been top. I tend to paid to me and my vehicle while at Tasca Kia. The dealership has improved dramatically though the service department has always been top. I tend to shy away from dealer service but in this case I will go no where else. All the gentleman working the desk in the service center are excellent now but I have to single out Ashley Farrell. He is a gem. More

Unfortunately, No after sales service . I expected a lot more than what they provide . I wrote 15 words and it says it’s not 15 yet. It’s a joke maybe I expected a lot more than what they provide . I wrote 15 words and it says it’s not 15 yet. It’s a joke maybe More

Terrific experience buying a new car. Our salesman Anthony was knowledgeable,attentive and thoroughly professional. Everyone made the process go smoothly. If we had one thing that needed i Our salesman Anthony was knowledgeable,attentive and thoroughly professional. Everyone made the process go smoothly. If we had one thing that needed improvement it was the time it took to complete transactions,especially in picking up the car itself. We would definitely recommend Tasca to anyone! More

Always a pleasure working with the Tasca Kia service department! Their communication is great and I appreciate how they go over all the work they did to my car. department! Their communication is great and I appreciate how they go over all the work they did to my car. More

Buying a new car was a task I was dreading. Geiry seemed to understand what I needed and made the process feel less stressful. More like a friend who understood what I needed rather than a sale Geiry seemed to understand what I needed and made the process feel less stressful. More like a friend who understood what I needed rather than a sales person trying to upsell. More

Concise, precise, Easy to fit into daily activities and allows for appropriate understanding of the need for big changes. A new engine was a big surprise, along with the associated expenses, but the explan allows for appropriate understanding of the need for big changes. A new engine was a big surprise, along with the associated expenses, but the explanations were compelling. Thank you. More

Service 6 days a week. Friendly . Convenient. Clean restroom. Comfortable waiting area. Good shopping location. Friendly . Convenient. Clean restroom. Comfortable waiting area. Good shopping location. More