Tasca Ford of Cranston

I stopped in at the Mustang show yesterday nice time , but it really got me thinking of my overall experience with Tasca ( still upset) . It really is too bad that my experience with purchasing and servic but it really got me thinking of my overall experience with Tasca ( still upset) . It really is too bad that my experience with purchasing and servicing my F150 was not even close to satisfying. Lets start from the beginning which should have opened my eyes - I found a truck I wanted to purchase when I finally sat down with a salesperson to discuss, I asked him if we could review the numbers on Kelly Blue Book before I made my offer, he tells me they do not have access to the internet....really? Well anyway after speaking with Jamie Tasca we did not seem to have a problem reviewing numbers in their showroom- thank you! We did come to an agreement until only Jamie got involved. I thought wow heading in the right direction nice clean professional dealership to do business with and very close to my own business, how convenient! They delivered my Truck on time but did not fix the dent in my drivers door they promised to correct. On the Bill of Sale it was so noted but they claimed they could not fix it. So for the past 2 years I look at the dent and shake my head, I recently had a body shop look at it and the cost to me out of pocket was going to be $545.00. Tasca should have lived up to there promise but they did not. The servicing of my truck was another experience. After my first visit for oil change & tire rotation they managed to scratch all my wheels , Andy tells me that we will not be able to remove my center caps on future visits without scratching my wheels - really? Is ford that stupid? Anyway Jamie to the rescue! Jamie then turned me onto Colleen which for the first couple of visits she did ok with the help of Jamie of coarse, well it was inspection time and I knew I needed tires so I had colleen price those out and I did a bit of shopping and of coarse I did find a lower price, but really wanted to give the business to Jamie and crew, so I called Colleen and explained , she did not believe that I had a much lower price and wanted me to bring in a written estimate so I did that. When visiting with Colleen I gave her the estimate and she says ....Yeah what am I supposed to do with this- I should have walked out rather than explain, terrible customer service skills! She finally told me she would check with the service manager and low and behold she never called me back! After three weeks I called and spoke with Jamie and explained the situation but it was too late they missed out on $1300.00 of service work. I could go on and on ....as a business owner myself I know that it's the customer service that's keeps our biggest asset coming back. Jamie would have to get involved with every transaction I did there or it would have fallen apart. I give her a lot of credit she treated me like I expected. Oh well ..... Flood Ford has since stepped up to the plate and they are keeping me completely satisfied! I would like Tasca to step up to the plate read my bill of sale and fix my door as promised! More

This dealership lied to my wife and I about the car we were shown. Their carfax was clean and the actual carfax for this car has an accident and that the car was used as a rental car for some time. The ca were shown. Their carfax was clean and the actual carfax for this car has an accident and that the car was used as a rental car for some time. The car is for our family and now I cant even put my daughters in it because we definitely dont feel safe and dont know what else could be wrong with it. On top of that I have brought the car back 2 times for shaking while driving and still not repaired. asting my time and money on this car. EXTREMELY BAD EXPERIENCE. Dont buy here. More

Never ever do business with this location. I have no idea how Cranston or East Providence works, but everyone I have dealt with at Tasca in Seekonk to buy a 2010 Mercury Milan has brought me nothing but idea how Cranston or East Providence works, but everyone I have dealt with at Tasca in Seekonk to buy a 2010 Mercury Milan has brought me nothing but grief, headaches, and aggravation. I bought my car and they forgot to get the VIN Checked. So I brought it back in. The guy who was supposed to bring my car to the Police for the check was not in that day, despite my salesperson telling me he would be. So a technician took my car to the police. While driving 3 minutes from the dealership, he scraped up my rim. I spent two weeks calling my salesman to schedule a time for them to replace my rim. He told me they had to wait for a new Milan to come on the lot to swap out my wheel. I didn't want to wait that long because that's ridiculous. Why should I be put out because of a technician's shotty driving skills. I spoke with the general manager of the store and he told me he would call me back. A week went by and he never called me back. I left him a message asking him to please call me back. No call back. In the mean time my check engine light came on. I drove to the dealership to set up a service appointment and to speak with the general manager about my wheel replacement. He kept me waiting for an hour. I had to ask the receptionist if this idiot was ever going to come and speak with me. They sent out the floor manager. The floor manager said to bring the car in the next day to check the check-engine light and to change the wheel. I told the floor manager that I didn't think they had a Milan that matched my wheel, but I knew they did at their Cranston location. He told me they did and to bring the car in the next day. I brought the car in the next morning at 9am on Saturday August 17th and waited for 4 hours because I was right. They didn't have a wheel that matched mine on their lot. They had to drive to Cranston to get one that matched. In the meantime, they diagnosed my check engine light as the catalytic converter. (Mind you, I bought the car 2 1/2 weeks before the check engine light came on. Some 120 point inspection.) After waiting for four hours and losing my mind with anger for the total disregard for my time or SATISFACTION, I told my salesman that after this catalytic converter, I never wanted to do business with them ever again. They scheduled an appointment for me to come back the FOLLOW Saturday, August 24th to get my catalytic converter replaced. They said the parts would be in on Wednesday. I called Friday to make sure we were still on for tomorrow, Saturday the 24th and they said they didn't have an appointment scheduled and the parts were not in yet. I told him we did have an appointment scheduled and he never said he would call if the parts didn't come in. I have never experience service like this before in my life. I have never been treated this way before in my life and I have already started telling the world about the terrible service at Tasca through social media, blogs, besides conversations among friends and families who are local to Seekonk. Do yourselves a favor, go to First Ford in Fall River. More