Tasca Ford of Cranston

Wow, where to even start? I went in to Tasca hoping to test drive a 2005 Hyundai Accent. Now, granted, it's a low-end car and one of the cheapest they had on the lot. Nevertheless, I expected the minimum test drive a 2005 Hyundai Accent. Now, granted, it's a low-end car and one of the cheapest they had on the lot. Nevertheless, I expected the minimum courtesy/professionalism since I was a prospective customer. Boy was I dumb to expect such a thing! I was "helped" by Alex who let me take the car for a test drive, then proceeded to ask for a good faith down payment ($200, which I agreed to). After 2 weeks of phone tag, etc. I found out that the outside financing I had pre-approved was not being accepted because the car in question's sticker price was ~$2000 more than the NADA clean car value. From that point on, Alex was even harder to get a hold of. He did agree to refund the $200, but was totally unfriendly/unhelpful and left me at the customer service desk unceremoniously for the receptionist there to run my card. The entire time he was totally uninformed about the car, did not offer me any other options (at least he didn't try to upsell me!), and left me with the impression that he was not interested in me as a customer. Avoid this place at all costs, particularly the "salesman" Alex C. More

Just a horrible experience. I had already worked out a price via Email and was going down to get a quote on my Trade. Hal was rude, argumentative, and unknowledgeable. He questioned my choice in cars, tol price via Email and was going down to get a quote on my Trade. Hal was rude, argumentative, and unknowledgeable. He questioned my choice in cars, told me that options I wanted were not available (when they were) and refused to even look them up in the catalog. He had little to no social skills and just kept pushing me to buy a different model (which they had more of on their lot). I emailed a complaint to the Internet manager and got no response. A week or two later I got a followup letter from a manager saying to email them if I was not satisfied. I did and got no response. I emailed them again and was told that they didnt respond because they thought I made up my mind and was going somewhere else. Totally unapologetic. I did end up ordering my car from another local dealer who was slightly more expensive, but much more customer service oriented. Avoid Tasca at all costs. More