Tasca Ford Yonkers - Service Center

Great experience! Customer service skills were excellent. I felt like I was important and what I needed done mattered. It was a refreshing experience to see such wonder Customer service skills were excellent. I felt like I was important and what I needed done mattered. It was a refreshing experience to see such wonderful customer service when unfortunately that is not the norm today. More

Solving a Very Complicated Problem This was a very complicated problem. The solution was so elusive that they had to contact the Lincoln Motor Company for technical assistance. My car w This was a very complicated problem. The solution was so elusive that they had to contact the Lincoln Motor Company for technical assistance. My car was at the dealer for an extended period of time. I had a loner car so it did not affect my transportation. During the time it was at the dealership the service advisor, Ed Inzinna called me regularly and gave me the status. He always responded well to my many questions along the way. I really can't put into words how comforting Ed was. I now have the car back and it is fully repaired and performing like new. More

I totally trust the very honest service advisor Brian Galaz I have followed Brian Galaz over 20 yrs from different Ford dealers and so has my children &their spouses. It is wonderful to feel so safe with someon I have followed Brian Galaz over 20 yrs from different Ford dealers and so has my children &their spouses. It is wonderful to feel so safe with someone who is so honest. The dealer is not close to our home, but I wouldnt go anywhere else. More

service and tune up customer service was quick and efficient I had forgotten my coupon and they still gave me a discount for the oil change....the. staff was very helpful customer service was quick and efficient I had forgotten my coupon and they still gave me a discount for the oil change....the. staff was very helpful and friendly...gave me a detailed itemized list of all maintenance items checked and system components checked...and tire brake information as well...... I had wanted to change the code on the door and they were able to help me get that done now I don't need to look for the security card or my keys I can use my own personal code .... best thing about this place work is done right the first time and you are in and out quickly. More

Unethical Dealership an hour ago Service manager Donna is a conniving liar. If i can give zero stars i would have. Steer clear and go to another Ford dealership to purcha an hour ago Service manager Donna is a conniving liar. If i can give zero stars i would have. Steer clear and go to another Ford dealership to purchase/lease and service your vehicle. This last vehicle was my family’s fifth lease through Smith Cairns Ford. I had to retain a lemon law attorney to expose the incompetent service department at Smith Cairns Ford, and the trove of lies Donna fed me for months. My vehicle was a lemon from the outset. Service engine light illuminated twice in first 1500 miles. According to service department it was a solenoid sensor the first time. The second time the service department couldn’t determine the reason for the service engine light illuminating again. Donna gave me the runaround for much of the over 30 days that my vehicle was out of service. She told that they would not release my vehicle back to me until service department determined the cause of the issue. Naturally, donna flopped when my vehicle was taking up space, and was exhausting too much up the technician(s) time to keep trouhleshooting and coming up empty. Donna caved in to Ford manufacturer’s demands via email communication in Michigan, which was to release my vehicle despite not being able to determine why my service engine light illuminated for a second time. I waited nearly a year to post this review because of the legal process between Ford manufacturer, and my lemon law attorney had to play out. It just concluded this past week with a favorable judgement awarded to me. Smith Cairns Ford doctored invoice dates amongst things, and thankfully i kept my text conversations with the service advisor to expose their lies some more. The bottom line is Smith Cairns Ford does not care for customer safety, nor do they care about loyalty. There is no “customer service” in instances like mine. The dealership passes the buck to Ford the manufacturer, and Ford the manufacturer tells the customer to deal with the dealership because they are privately owned. Smith Cairns Ford ONLY cares about the bottom line. Customers have a choice where to purchase their vehicles, and where to service their vehicles. Do not go to Smith Cairns Ford. While my situation is isolated, it showed the true colors of Smith Cairns Ford when these types of things do happen. Save yourself the agony of not dealing with dishonest, unethical, and incompetent employees at Smith Cairns Ford. Mark K More

Service Smith Cairns returned my car from their service department damaged and denied responsibility. Their service representative lied to protect her staff Smith Cairns returned my car from their service department damaged and denied responsibility. Their service representative lied to protect her staff who are incompetent of honesty. The owner of Smith Cairns although listened to my complaint of their Service Department did nothing to rectify the situation and had no problem with losing an account. This place used to be bustling with business and now is starving for the next unsuspecting innocent customer. They are terrible; there are plenty of complaints against everyone there. Therefore if you have to go to Smith Cairns Yonkers Service make sure you record your conversations, take pictures of your car before service and after service while on their premises; get a copy of the service order before leaving and then compare to the final service order. They make serious mistakes and take no responsibility for it. More

unhelpful and rude I dropped my car off for service early in the morning and had left for work that day. After I came to pick it up I brought it back home and went to wa I dropped my car off for service early in the morning and had left for work that day. After I came to pick it up I brought it back home and went to wash the car and noticed there was a dent on the side of the car. I drove right back to the dealership and since the guy that does service paper work (Benny) and the service manager, who was so rude and disrespectful I forgot to get her name because she wasn't wearing a name tag, had left for the day I spoke to eric and showed him where the dent was. Eric said he sees it and will have them call me first thing in the morning. I had to call them around 10am the next morning and their response was they will check the cameras, where was the damage and what, and call me back. Later that day after contacting a friend and explained the situation to him I got a phone call back by Benny telling me that the damage was reported 24 hours later and they could not do anything. I told him I went right back to Eric and showed him because everyone else left for the day. Benny's response was to have me come in the following day to have it looked at and I responded that I will be there by 5pm that day and who ever has to stay late needs to stay late. After I got out of work I went home and picked up the car as the car does not go anywhere but to family houses and Sunday drives with a friend. I pulled up to the dealer ship and they told me that it was there when I dropped it of and there is nothing they could do about it and produced a sheet showing me where the damage was but did not note the damage on the pass anger side that was previously there. The lady, that Benny pointed out was the service manager, then asked me if I was telling her how to do her job and the guy that checked it in. They only know what damage I complained about because Eric saw it that day and I told Benny where the damage was. I ask the service manager if she would fix the other damage that wasn't noted on the sheet because obviously the car was not properly checked over, she replied no because he only puts down what he sees standing at the car from a certain angle. I called my friend to ask a question and she asked if I was on the phone with someone from the dealership I replied no to which she stated I'm done with you and walked away. Very unprofessional, rude, disrespectful, and nasty. I can not believe she is a manger. I called ford to file a complaint with ford motor company who said they would send the complaint to the dealership as ford is not responsible for her actions or the dealership. More

if you are thinking about buying a vehicle from smith cairns ford in yonkers ny on rt 87 i recommend you dont. I bought a new vehicle at smith cairns, after 40,000 miles it broke down. I towed it to t cairns ford in yonkers ny on rt 87 i recommend you dont. I bought a new vehicle at smith cairns, after 40,000 miles it broke down. I towed it to the dealers and the service was horrible. After 2 hrs of waiting for the tow truck i was tired and wreary, i arrived at the dealer expecting some relief but this was not the case. The representatived was so rude and nasty , i was very polite and patient with her but yet the rude attitude continued. After filling up some information i was expecting a loaner due to the fact it was under warranty, but the service rep said no we cant give you a loaner untiil they know what is wrong with it. I thought to myself fair enough. The service rep did not even care how i was getting back home and acted busy expecting me to leave. As i was waiting for my ride i noticed the place was very dirty and unsanitary and thought to myself the place looks like the people that are working here. So as days passed i expected a call and there was none. I had to call many times to speak to the service rep when i did get through she was snapping at me again over the phone. I dont know why they were giving me the rude attitude I was very polite over the phone anyways the result was the engine was gone, let me remind you this was a new vehicle, They told me it would take around 2 weeks, so i asked for my loaner she said we cannot give you one until we found out the details of the problem and see if the problem was covered under the warranty. I was dumbfounded, the warranty should cover the engine but yet they hesitate to give me a loaner? What kind of service is this? So i call the next day trying to find out more of the problem, They only gave me the run around and the answering machine. I was so frustrated, and tried to explain my situation to another rep, He didnt even let me finish my sentence and put me to another line which i got the answering machine i was so aggrievated. Honestly this was a very very bad experience and i am still waiting for my car not being able to run my business properly. I am sure the sales rep will be very nice to you and trying to help you when you are purchasing a new vehicle but if you need service done dont expect the same service. They have so many broke down cars they are selling that need to get fiixed and when you go in for service they just want to get rid of you. I would never recommend this dealership to a friend or family and you should think twice about getting your vehicle here also. More

This dealer merges Ford, Mazda and Lincoln together. They treat customers like they are parts on Henry Ford's assembly line. Any mistake is the customer's according to their service manager Donna. The They treat customers like they are parts on Henry Ford's assembly line. Any mistake is the customer's according to their service manager Donna. They used to have great service but Louie and Tony are gone and Donna is trying to squeeze every penny she can from the customer. I was told that I would need to wait 3 weeks to have a front end suspension problem repaired that rendered a less than one year old Lincoln that I paid over $50,000 undriveable. Apparently, Donna and the ownership feel this is appropriate for premium service. Ford -- If you want a luxury brand, you need luxury service. This dealership is a prime example of why Lincoln will never equal BMW, Lexus, MB or the other true luxury brands. If you buy a Lincoln and need service go to White Plains Lincoln. They are locally owned and run and only sell Lincoln. They seem to value their customers. Unlike Donna and the ownership at Smith Cairns. This dealership has a great location, but that's about it. More

I HAVE BEEN LEASEING FROM THIS DEALERSHIP AND ALWAYS HAVE HAD A 5 STAR SERVICE, LOUIE IS AN AWESOME SERVICE REP WHO ALWAYS TAKE GOOD CARE OF ME, AND DWIRGHT THE OWNER IS AN AWESOME PERSON WHO WORKS VERY VERY HAD A 5 STAR SERVICE, LOUIE IS AN AWESOME SERVICE REP WHO ALWAYS TAKE GOOD CARE OF ME, AND DWIRGHT THE OWNER IS AN AWESOME PERSON WHO WORKS VERY VERY HARD AT THE DEALERSHIP YOU SEE HIM PUTTING ON PLATES MOVING CARS I MEAN HE WORKS!!! THE SERVICE GUYS ARE VERY GGOD THEY COME OUT AND EXPLAIN TO YOU WHAT IS WRONG AND THEY TELL YOU WHAT THEY RECOMMEND THAT SHOULD BE THEN THEY DON'T MAKE UP STORIES. WELL THIS IS THE BEST DEALERSHIP THE SALES MAN DO ALL THE PAPERWORK THERE IS NOW GOING TO THE MANAGER AND THEN TO TO ACCESSORIES GUY THEY DO IT ALL AND YOU GET THE BEST PRICES TRUST ME I GET A NEW CAR EVERY 30 MONTH FORD ALWAYS SEND ME THE EARLY RETURN OPTION SINE I ALWAYS TAKE GOOD CARE OF MY CARS!! More