Tasca Ford - Service Center

Great communication and assistance Always feel very helped at Billy Kay. They are usually pretty quick in their service and let me know what their recommendations are. Will continue t Always feel very helped at Billy Kay. They are usually pretty quick in their service and let me know what their recommendations are. Will continue to use Bill Kay for my car! More

Outstanding service, as usual!! This review speaks for EVERY service trip I made to Bill Kay Ford. How many wonderful words would you like me to use, in describing Bill Kay Ford's se This review speaks for EVERY service trip I made to Bill Kay Ford. How many wonderful words would you like me to use, in describing Bill Kay Ford's service department? Great, fabulous, friendly, not too expensive, thorough, top quality.......I could go on and on with this!! Yes, I would recommend Bill Kay Ford to other people, and yes I would be coming back for more service as needed. More

Well treated and fast. They were helpful and seemed to care.I brought the vehicle in it was assessed they informed me and ordered the parts. When I came back I was in and ou They were helpful and seemed to care.I brought the vehicle in it was assessed they informed me and ordered the parts. When I came back I was in and out. The work as done excellently. More

Oil change Had an appointment. Got an oil change. Still there for 1 hr 25 minutes. Service needs to step up their game. Not acceptable. Just do your job. Had an appointment. Got an oil change. Still there for 1 hr 25 minutes. Service needs to step up their game. Not acceptable. Just do your job. More

Great! Thomas Mackey was very kind and helpful. Great customer service. He work with me on getting my needs met. Would recommend Bill Kay ford to others. Thomas Mackey was very kind and helpful. Great customer service. He work with me on getting my needs met. Would recommend Bill Kay ford to others. More

Oil change Although we had an appointment for 9:30am we were not happy that it would take 1 1/2 - 2 hours to complete. However, the service counter gentleman wa Although we had an appointment for 9:30am we were not happy that it would take 1 1/2 - 2 hours to complete. However, the service counter gentleman was extremely wonderful and our vehicle was ready within an hour. He also found an issue where a screw needed to be replaced and he took care of that. If it weren't for this service guy, I would not return to this location. More

Quick service with no reservation. I had to bring in my 2005 Mustang GT for air bag recall. With no reservation they fixed the car in under three hours and called me when it was ready. I had to bring in my 2005 Mustang GT for air bag recall. With no reservation they fixed the car in under three hours and called me when it was ready. Super. More

Fast, professional service Last minute call in for an oil change. I was told to bring my car in by 11:00. Even without an appointment, my car was serviced right away. An oil cha Last minute call in for an oil change. I was told to bring my car in by 11:00. Even without an appointment, my car was serviced right away. An oil change, tire rotation and car wash was done within an hour. Everyone at this dealership is customer service oriented and the store is kept very clean More

Walk in Service. I was a walk in for an oil change and overall check up. I was courteously provided with the service I requested and even had a cup of tea that the ser I was a walk in for an oil change and overall check up. I was courteously provided with the service I requested and even had a cup of tea that the service desk person prepared for me. I also got a courtesy car wash. The service manager checked on me in the waiting room asking if I needed anything. I was pleased with the timely service without an appointment. More

Service department is just bad Bring car in for service and am told a part is covered by warranty or sales, either way it's covered. Week and a half later, I call service to set up Bring car in for service and am told a part is covered by warranty or sales, either way it's covered. Week and a half later, I call service to set up my appointment and am shuffled to parts to check on my own warranty parts that the service department ordered for some reason. I am told parts are sitting there. I make an appointment and bring the car back in. They fix one issue and don't fix the bigger issue. I'm told that's not covered. I tell them I was told it is by "X" service advisor. They say he's not with them anymore and that it was never covered. I asked why parts were ordered then. I'm still told that the advisor was wrong. I've decided to cut my losses with Bill Kay. Second and last car I'll ever buy there and definitely never be back for anything again. I will tell my story to all who will listen. Facebook, Twitter, word of mouth. Bad business. More