Tasca Ford - Service Center

If I could give zero stars I would The poor service started when my band new custom ordered mustang was vandalized in bill kay fords service lot. I was never notified while I was on va The poor service started when my band new custom ordered mustang was vandalized in bill kay fords service lot. I was never notified while I was on vacation and only found out when I called to check the status of my repair. The police were never notified. I was told the Midlothian police were notified, but when I went to the police station, there was nothing filed by the dealership. Sub par repair work was done on my car and after MULTIPLE attempts to get my car fixed, I was treated incredibly poorly. I had to make several trips into bill kay and made multiple phone calls trying to resolve this. I took pictures as did the service department only to be told that "we don't use pictures" Then why did they take pictures? JT says he doesn't remember my wife and I going into the show room, sitting at his desk and talking directly to him. PJ was the most incompetent, rude and nasty person I have ever encountered. In the last 5 years, I bought a ford escape, and 3 mustangs all from bill kay ford. I WILL NEVER GO BACK TO BILL KAY FORD AGAIN. I was threatened with police action the last time I went into the showroom trying to get the damage repaired to my car. BILL KAY FORD, YOU HAVE LOST ALL MY BUSINESS AS A DIRECT RESULT OF JT'S AND PJ'S POOR SERVICE. More

The Works PJ. Robert . And Tom were very polite and helpful with questions and work. Pertaining to my vertical. Good service. And scheduled my car reasonably qu PJ. Robert . And Tom were very polite and helpful with questions and work. Pertaining to my vertical. Good service. And scheduled my car reasonably quick. More

New radio done correct Had problems with new radio installation but tom Delaney stayed with us until it got corrected Was there all day but they kept us updated and got it Had problems with new radio installation but tom Delaney stayed with us until it got corrected Was there all day but they kept us updated and got it fixed More

The Works Was asked to comeback for additional work on a leak I had asked about . Not sure why we couldn't resolve it then, was told a massive leak but not d Was asked to comeback for additional work on a leak I had asked about . Not sure why we couldn't resolve it then, was told a massive leak but not documented on paperwork Other than that , normally great service. More

Service review My experience with the service dept was good. The cost was high but that was expected. My car is fixed and running/sounding great. Thank you! My experience with the service dept was good. The cost was high but that was expected. My car is fixed and running/sounding great. Thank you! More

Service with a smile I brought my car in and it was serviced in a timely fashion. Robert was very courteous and professional. The only complaint I have is when I went to p I brought my car in and it was serviced in a timely fashion. Robert was very courteous and professional. The only complaint I have is when I went to pick up my car it took more than 30 minutes to get my car. The lady at the desk requested a porter and 20 minutes went past before I had to remind her to request another porter. She had completely forgotten about me.. More

The overall experience was good It was very pleasant they got me in and out very courteous and the place was clean and overall very helpful and they came and let me know what was goi It was very pleasant they got me in and out very courteous and the place was clean and overall very helpful and they came and let me know what was going on with my truck More

Don't listen well to customer questions. Have a certified ford from Virginia moved here. I had question about what services I need to do to keep my vehicle in warranty. I was told that I'd Have a certified ford from Virginia moved here. I had question about what services I need to do to keep my vehicle in warranty. I was told that I'd have to go back to VA to find that out. Ive had other certified vehicles and no matter where I went aslong as I was at a ford dealership they could look my vehicle up and tell me what I needed for service. So I feel like laziness prevailed here. Price was double what I paid in Virginia for a simple oil change. More

When I got my car it came with a dent In my opinion ive been having issues with my car. A week after i got my car the check engine light came out they fixed it on the 18th I believe but wh In my opinion ive been having issues with my car. A week after i got my car the check engine light came out they fixed it on the 18th I believe but when I got my car back the Monday after on my back bumpers there are 3 scrapes and I noticed it Monday afternoon so they are really careless More

Oil Change was timely I always am able to get the Works oil change in a timely manner and is told what concerns are needed to keep the car maintenance up today. I am given I always am able to get the Works oil change in a timely manner and is told what concerns are needed to keep the car maintenance up today. I am given the information but not pressure to have the dealership do it. Thank More