Tasca Ford - Service Center

Nice work Been bringing the car in for service when needed and everything go well every time good job takeing care of our car wife like the service Been bringing the car in for service when needed and everything go well every time good job takeing care of our car wife like the service More

It was fast..I was able to ask questions.the crew was friend The repairs to my 2017 Ford Explorer was quick. The staff was friendly and professional. I was able to ask questions and I got trusted advice. The repairs to my 2017 Ford Explorer was quick. The staff was friendly and professional. I was able to ask questions and I got trusted advice. More

Rear latch wasn’t working It is working now A factory issue Let me know what was going on and the time it would take Finished before time that was quoted It is working now A factory issue Let me know what was going on and the time it would take Finished before time that was quoted More

Fast, professional work completion. Work was done promptly and professionally. Staff members at Bill Kay are friendly and courteous. The work on my vehicle was completed within the tim Work was done promptly and professionally. Staff members at Bill Kay are friendly and courteous. The work on my vehicle was completed within the time estimate given to me by the service writer. All good. More

Best service department ever!! I recently had an issue with the hood being jammed on my Ford Taurus. I couldn’t open it to save my life. I took it to the service department at Bill I recently had an issue with the hood being jammed on my Ford Taurus. I couldn’t open it to save my life. I took it to the service department at Bill Kay Ford on 4/11/19 and the service techs there were awesome. Special shout-out to journeyman Keith, as well as Christian, Daniel and Brad. Those guys literally spent the better part of an hour troubleshooting the issue. They figured out how to open the hood and found the underlying issue and fixed that as well. Those guys are a credit to that service dept. It should be noted though that in the many times I’ve visited Bill Kay’s service dept in Midlothian, I’ve never had a problem. They’ve always gone above and beyond. But today, those guys really helped me out and I appreciate it. Also, thanks to the friendly guys at the service and parts desk, who made sure I got helped ASAP. They’re always easy to deal with and very helpful. More

Airbag replaced Able to get airbag replaced the day after I called to ask if airbag was in stock. Thanks for being able to put my mind at ease and safer if my airbag Able to get airbag replaced the day after I called to ask if airbag was in stock. Thanks for being able to put my mind at ease and safer if my airbags are deployed. More

Revived oil change and got home and oil was leaking from car And had to take it back the next day and not happy this was an inconvenience And had to take it back the next day and not happy this was an inconvenience More

I’m very disappointed. I had a diagnostics test done on my car a little while ago. I was told that the price of the test would be taken off of the service work I needed in t I had a diagnostics test done on my car a little while ago. I was told that the price of the test would be taken off of the service work I needed in the future. I got the work done but didn’t get the $146 taken off the work. When I asked about it I was told that it was taken off the labor. It did NOT take 2 hours worth of labor to fix my car. When I pointed that out, I was told that the other hour of labor was the diagnostics test. Seems like a bait and switch to me, and it really makes me upset because I’ve been bringing my suv there for years. I will have to find a new place now because I feel like you take advantage of your customers. My yelp and google review will reflect the same. More

Great customer service I went in for oil change & when they checked my tires they located a leak. I’m grateful service department is thorough. I don’t know what could’ve I went in for oil change & when they checked my tires they located a leak. I’m grateful service department is thorough. I don’t know what could’ve happened while driving with bad tire Thank you Tom More

Very good service in timely manner Would recommend this dealer for quality service and knowledgeable staff service time was reasonable waiting area comfortable. Of course you need to b Would recommend this dealer for quality service and knowledgeable staff service time was reasonable waiting area comfortable. Of course you need to be prepared to pay a bit more than your local garage but I feel it's worth it More