Tasca Ford Midlothian

Power steering fault Excellent customer service 👍I would give them 10 stars if I could. I will always go back to Bill Kay for all my vehicles needs😊😊😊😊 Excellent customer service 👍I would give them 10 stars if I could. I will always go back to Bill Kay for all my vehicles needs😊😊😊😊 More

great people Friendly and very helpful and made it easy to understand everything just all around great dealership and employees that work there. Excellent service Friendly and very helpful and made it easy to understand everything just all around great dealership and employees that work there. Excellent service and popcorn and water. More

Car came in start and bad attitude Had a no start on my daughters 2014 focus. As always, I am impressed with their ability to not on repair cars but bad attitudes. Been a loyal custome Had a no start on my daughters 2014 focus. As always, I am impressed with their ability to not on repair cars but bad attitudes. Been a loyal customer 20 years. And will continue for another 20 or more years. More

The works Everyone and everything is good thanks for your services. Even the porters were friendly and courteous. I bought both of my vehicles here and will con Everyone and everything is good thanks for your services. Even the porters were friendly and courteous. I bought both of my vehicles here and will continue to bring them to service them here. More

Repair I’m happy to have my vehicle back and the service department was super, We love the dealer !!! Thanks everyone I will buy from them again I’m happy to have my vehicle back and the service department was super, We love the dealer !!! Thanks everyone I will buy from them again More

Best Truck Buying Experience For about 6 months, ive went through about 4-5 dealers looking to purchase a 2019 Ford Raptor. So many of those dealers ive been lied too, given fals For about 6 months, ive went through about 4-5 dealers looking to purchase a 2019 Ford Raptor. So many of those dealers ive been lied too, given false promises, insulted, hit with ridiculous mark up prices, or just plain ignored and never got call backs. Just when ive had enough and was ready to end my search for a 2019 Raptor and Ford in general, i came across Bill Kay Ford. Through their website, i found the exact spec 2019 Raptor ive been searching for and decided to give them a call. The first person I spoke to was JT and this was the start of my first positive experience with any Ford dealership ive delt with. JT was the one who spec’d out this truck (special dealer order) and it was a breath of fresh air to speak with someone who was actually KNOWLEDGEABLE about these specialty vehicles. Being a car enthusiast myself, it was pleasurable to actually talk with someone who also shared the same passion about these trucks and accurately answered any question i had about this particular truck. Ford should take a lesson from people like JT because the people selling these vehicles should be just as enthusiastic as the buyers. JT was a very busy at the time i wanted to purchase the truck (dude needs a vacation), so he handed me off to OC Glover. OC Glover was the absolute light at the end of the tunnel. Ive delt with so many rude salesmen over this search and i was relieved to be connected to one who was curtious, respectful, professional, and just generally a awesome person. At the time i was purchasing the truck, the Raptor had an open recall for an engine block heater from the factory (at no fault to the dealer). OC over the course of 2 months waiting for the replacement part, kept me updated and informed multiple times a week and also ALWAYS was quick to respond to me via text/cell with any questions or concerns i had about the truck. He always stayed ontop of the whole process and i never had a worry. He even went out of his way to send me professional photos of the truck /comp’d floor mats while i waited. He also made the process of buying some extra options i wanted on the truck painless. I was nervous at first since i was buying out of state (im in NYC) and Bill Kay Ford is in Illinois but OC guided me every step of the way (mailing documents and deposit) and made it a breeze. OC notified me that the truck would be ready on a Thursday and i had someone to drive down and pick it up Saturday for a Sunday delievery. Even after delivery and the sale was complete, OC went above and beyond on the following Monday morning to get to the office early and email me the temp tag they forgot to put in the truck so i could drive the truck to work that day. I would have never expected to have such a great buying experience and service coming from a Ford dealer. Please Ford, these 2 guys should be your prime examples of how a Ford dealer should operate, OC especially. OC wasnt just a salesman in my eyes, he was a friend. I know when im looking for a upgrade in a few years, id gladly go back to Bill Kay Ford for this kind of service. I hope they and other potential Ford vehicle buyers read this review. Thanks guys, keep up the amazing work! More

Helpful service I always have a good experience when I deal Thomas. Even though the wait can be long at times, he makes sure to keep you updated. I always have a good experience when I deal Thomas. Even though the wait can be long at times, he makes sure to keep you updated. More

Great experience I had great service and my service advisor answered all questions I had that day. I do intend to come back for other work I need I had great service and my service advisor answered all questions I had that day. I do intend to come back for other work I need More

What I expect Well being a Saturday and really needed my truck worked on, knowing that the shop was busy they still found away to get me in and back on the road. Well being a Saturday and really needed my truck worked on, knowing that the shop was busy they still found away to get me in and back on the road. More

First Bill Kay service experience Having service performed on your vehicle can be like waiting in a doctor's office, but at Bill Kay it was as simple as pull into service area, take my Having service performed on your vehicle can be like waiting in a doctor's office, but at Bill Kay it was as simple as pull into service area, take my info, told it would be approximately an hour, it took 45 minutes--doesnt get much better. More