Tasca Ford Midlothian

Brian was knowledgeable and patient with all our questions. Mark got us to the number we were comfortable with and I excited to drive my new car questions. Mark got us to the number we were comfortable with and I excited to drive my new car More

The Best sales experience I've ever had buying a car. OC and Bill Kay Ford is very friendly and gives excellent service! OC and Bill Kay Ford is very friendly and gives excellent service! More

Welcoming atmosphere, large inventory, very friendly knowledgeable staff. After explaining to JP why I was auto shopping, he saw to it that I left comfortable. He showed his concern and it was appreci knowledgeable staff. After explaining to JP why I was auto shopping, he saw to it that I left comfortable. He showed his concern and it was appreciated!! More

This was by far the fastest car buying experience I’ve ever had. I was outta of there in less than 3 hours. They get right to the point while breaking things down to the simplest form for you. Mark and OC ever had. I was outta of there in less than 3 hours. They get right to the point while breaking things down to the simplest form for you. Mark and OC were very knowledgeable and made sure this experience was easy for me. More

I love the way this dealership does business. Great people. Highly recommend them to anyone interested in a new or used vehicle! Great people. Highly recommend them to anyone interested in a new or used vehicle! More

OC, and the team @ Bill Kay Midlothian did a great job helping me with the sale of my Jeep Cherokee, and purchase of a Dodge Durango. Very old school feel. Laid back approach. Did a good of listening to m helping me with the sale of my Jeep Cherokee, and purchase of a Dodge Durango. Very old school feel. Laid back approach. Did a good of listening to my needs, and then putting together a fair offer. Appreciate you, OC. More

John Potter went out of his way to help us get into a nice vehicle. Knowing that I am handicapped and in a wheel chair he came to me, which was really appreciated. I will refer my family and friends to nice vehicle. Knowing that I am handicapped and in a wheel chair he came to me, which was really appreciated. I will refer my family and friends to Bill Kay Ford. Thank You again John. Barb and Cathy Fredrichs More

I’ll start by saying that the initial process of buying a vehicle here was decently smooth & quick. I’m rating one star because I’m a believer that the whole experience should be superb especially when buyin vehicle here was decently smooth & quick. I’m rating one star because I’m a believer that the whole experience should be superb especially when buying an expensive vehicle. When I saw the truck I wanted, it looked fantastic all around. I was told that the detailer they normally send vehicles to before the buyer picks up was closed, and that they would do it at the dealership but it wouldn’t be as thorough. So I let them do it thinking it’s better than nothing. Looked fine when I left the dealership, but once I took it through a touchless wash, it revealed a ton of swirl marks and scratches, along with the plastic parts being burned from a buffer as a result of an inexperienced person who detailed the vehicle (which I believe was probably a porter). It was worse then when I saw it on the lot! Additionally, I had to power wash the undercarriage and chassis where chunks of dried up mud were falling off (I only drove it on paved streets, so the previous owner probably went off roading or was in construction). There was also some sort of dried gunk on the edge of all the windows that would not come off even with goof off/goo gone! Pictures shown. I contacted my sales rep to resolve the issue by letting me get my own detail and being compensated in some way, and it’s like pulling teeth. I keep getting told they will ask about it and contact me, but I have to keep messaging them and not get a response back. The typical run around that most people also experience. If you’re buying a vehicle for 50k and up, it’s unacceptable to receive it in a condition like that. If their dealership is not equipped to detail, and the place nearby is closed, then they need to find another place with trained professionals no matter how far it is if they truly care about the customer experience and quality. People should not have to wait an indefinite amount of time for a third party shop to open back up just because it’s convenient for them. You are the customer spending good money at their establishment. If you’re buying a used vehicle from here, I would not recommend it based on the customer service after you sign the dotted line. More

I have truly found a gem. I’m always surprised by the cleanliness of this dealership. It’s ladies room was well kept, and the service department was neat and tidy as well. I’m always surprised by the cleanliness of this dealership. It’s ladies room was well kept, and the service department was neat and tidy as well. More

OC our salesman made this so easy- all on line. I'll be back because what they promised on line is exactly what they did. They got the Bronco we wanted and had it within 7 days. Other dealerships I'll be back because what they promised on line is exactly what they did. They got the Bronco we wanted and had it within 7 days. Other dealerships should learn from Bill Kay Ford that customers don't want to be pushed into buying. The whole purchase was great! More