Tasca Ford Midlothian

Having recently shopped at another dealership, I was refreshingly surprised by how easy going Kyle was. I feel like the previous dealership was chocked full of aggressive stereotypes and were just check refreshingly surprised by how easy going Kyle was. I feel like the previous dealership was chocked full of aggressive stereotypes and were just checking tricks off of the proverbial list. It took me two hours to get them to give back my license so I could go home. None of this happened at Bill Kay or with Kyle. He is there when you need him and will back off when you don't. They didn't have the particular car I was looking for that day but rather than push me towards something I don't want, I get occasional updates from Kyle on vehicles that meet my qualifications. I hope to buy from him as I do not want to deal with another dealership again. More

The President and owner of many dealerships in the state of Illinois (Bill Kay) knows how to run a business. He fully understands a customers needs and will work with you in order to fix problems that arise of Illinois (Bill Kay) knows how to run a business. He fully understands a customers needs and will work with you in order to fix problems that arise. I had various problems with his dealership & he wen't above and beyond in order to clarify and remedy the situations that became problematic. The next time I need a vehicle I will be going to one of his dealerships, without a doubt. The general manager of Bill Kay Ford (Mark Bowen) needs to learn how to remain professional and courteous to customers while keeping his attitude and anger in check. However, thanks to Bill Kay himself, I will continue to remain a customer for many years (and refer others to his dealerships). Thank you Bill Kay! PS: A salesman by the name of "OC" at Bill Kay Ford was a great help and during my search for a vehicle and throughout the buying process was a phenomenal person to work with, Thanks OC! More

I recently picked up a '13 Focus from Bill Kay. My salesmen were Dan Basic and Kyle Sahs, and I can't say enough about them. I flew in from out of state and drove my car back, as Bill Kay offered me t salesmen were Dan Basic and Kyle Sahs, and I can't say enough about them. I flew in from out of state and drove my car back, as Bill Kay offered me the best deal I could find. The process was so smooth and simple- not the usual all-day affair. I had a great experience and will go back without question! More

This was a wonderful car purchasing experience from start to finish. The customer service, selection of vehicles, financial process, and the follow-up was top rate. I would highly recommend this dealership t to finish. The customer service, selection of vehicles, financial process, and the follow-up was top rate. I would highly recommend this dealership to all those interested in purchaing a Ford model. Thank you More

We went into Bill Kay worried about the experience of buying new since it was our first new purchase. The guys there were all very friendly, and our salesman was great. Matt Van Vuren helped us make an buying new since it was our first new purchase. The guys there were all very friendly, and our salesman was great. Matt Van Vuren helped us make an informed decision on which car to purchase. He came to a monthly payment plan that stayed in our budget. He was very non-pushy and let us experience the different vehicles. We even kept them all there past hours! Matt really worked hard to get us everything we wanted in our new car. We were not easy to deal with!! I can't say a negative thing about Bill Kay and our experience there. More

So..... early December I decided to gift myself for Christmas. I was in the market for a new '13 Ford Edge.I went to Bill Kay Ford where I was approached by a very friendly salesman who introduced hims Christmas. I was in the market for a new '13 Ford Edge.I went to Bill Kay Ford where I was approached by a very friendly salesman who introduced himself as John Vittas. Right away he made me feel comfortable; asking me what I was interested in and showing me all of my options. He made sure that I was completely satisfied before making my purchase.John went over each vehicle in great detail so I was able to make a clear decision . I have bought vehicles before and every time I went to a dealership I had to deal with pushy salesmen who just didn't listen . This time it was completely different. Everyone there was very knowledgeable and friendly as well as committed to their customers. Best experience I've had with a car purchase so far. I will definitely stick with Bill Kay Ford and John Vittas for future purchases. Thank you John for helping me find my perfect Christmas gift. You have exceptional customer service and I am very happy that I had the pleasure of doing business with such an honest and dedicated individual . Kris. More

I purchased a 2010 Ford Fusion in November of 2012. First of all, the dealership is very well-kept and presentable. I worked with a salesman by the name of "OC". He did a fantastic job (very approachable, un of all, the dealership is very well-kept and presentable. I worked with a salesman by the name of "OC". He did a fantastic job (very approachable, understanding & will work with you). I arrived at the dealership semi-late before they closed. The entire staff worked with me to ensure I was happy with my purchase and even stayed late to "seal the deal". However, a few days later I received a parking ticket from the City of Chicago for the Bill Kay license plate frame covering up the year on the temporary license plate. I called and spoke with the manager Dave who gave me the run around, eventually I had to call the GM who gave me a free oil change ($30) when the ticket was $60. They refused to cover the cost of the ticket, even though it was clearly their fault for not abiding by the laws and their frame covered up the year. Also, upon clearing out my old vehicle - I left my ipass on the windshield. I called the dealership asking them to hold it for me. Upon returning to the dealership, I was informed they had not obtained my ipass resulting in more money loss. I contacted Dave again and got the run around (who would not admit fault). I called Mark the GM again and said there was nothing they could do "because it was not in the vehicle". I feel as if AFTER my purchase of the vehicle and they ALREADY got my business I have been completely disregarded. The dealership is 30 miles from my house... so I have lost $60 for a parking ticket, over 150 miles in gas back and fourth, below par customer-service from their managemen (the GM Mark began to get loud and irritated on the phone the second time I called, which I don't believe is acceptable for anybody in customer service), $20 loss for my ipass, etc. I would highly suggest anyone to stand their ground if they encounter a problem with this dealership, but chances are they will be reluctant to compensate you in an acceptable manner in which both sides can walk away happy. They look out for themselves and only themselves. More

My mistake was believing that this dealership was not a run of the mill corner dealership or duck tape mechanic that they stated they were not!! HAH! This is the worst experience I have ever had with any b run of the mill corner dealership or duck tape mechanic that they stated they were not!! HAH! This is the worst experience I have ever had with any business and that includes fast food, they sell you a car with a crap load of interest because your rebuilding credit with them and it has a bag full of problems! Literally everything that was wrong with the car had to be pointed out by myself(mind you I AM NOT A MECHANIC) in order to be fixed and was sold with a slew of safety related issues that needed repair. The issues included ABS light on, bad brakes, 2 seperate leaks which took them a long time to fix because they couldn't figure it out the first time so the vehicle was returned to me with yet another leak.The motto here should be if the customer doesn't notice it then nothings wring and if they do notice it they then the customer is mad to be wrong.Mr. Mark Bowen's exact words to me were well we put new brake pads on the car what else did you expect for a used car? Hmm, maybe checking the rotors first before putting the new pads on would have done this dealership some good because the rotors were soooo bad the pads were useless!! TERRIBLE TERRIBLE TERRIBLE! And on top of that Mark Bowen is the General Manager, who tells the customer they are wrong, he's not going to do anything to make the situation better and that I am the misunderstood one in the situation! Funny that a so called " quality,reputable dealership' so says Bill Kay themselves sells a car thats rigged to last about as long as it takes to get off the lot! More

I have been in the market for a new F-150 for the last two months,My wife and have been to several Ford dealerships in the Chicago area looking and just cant find a good deal. I walked into Bill Kay Ford two months,My wife and have been to several Ford dealerships in the Chicago area looking and just cant find a good deal. I walked into Bill Kay Ford and was Very impressed on there selection of trucks they have. Once i found the EXACT truck that i wanted we sat down to discuss figures and i couldnt believe how painless there process was.I have bought several cars in my day and i have to say this was by far one of the BEST car buying experiences i have ever had! The sales staff at Bill Kay Ford is VERY professional. I will be back in spring to buy another car for my daughter from Bill Kay. Thanks for the great service...I love my new truck. More

This is an extremely high pressure dealership. I had two bad experiences there; one in August 2006 and one in July 2011. Because I was treated so poorly and disrespectfully in both incidents, I have this d bad experiences there; one in August 2006 and one in July 2011. Because I was treated so poorly and disrespectfully in both incidents, I have this dealership a very low rating. In 2006, my 2003 Ford Explorer broke down and needed a new alternator, so I took it to Bill Kay. While having the car serviced, I looked at the new models and called a friend to take us home since they said replacing the alternator would take about 5 hours. In any case, I didn’t care for the new styling that year on any of the models that would have worked for my family, but the dealer just didn't want us to walk out the door. He, another salesman, and a manager started bringing cars around for us to look at as we were walking out. After the third one, I was fed up and walked to my car to leave (yes, that 5 hour estimate really only took 30 minutes). He pulled up in an Explorer and said, "How about a used car? I can get you into this!" I was trading in a 2003, fully-loaded Explorer with 60,000 miles on it. The car he brought up was a base model 2002 Explorer with 80,000 miles on it. It made no sense. I told him to get lost and left. It was a complete waste of time and when I left, I just felt drained and highly aggravated. In July of 2011, it had been awhile, so I figured I'd give them another shot. I went in and explained that I wanted to see an Explorer and a Taurus because my grandmother and I both need new cars (I figured we'd get a better deal if we bought two cars at the same time). I didn't want to bring everyone to suffer at a car dealership unless we were there to buy, so I went alone just to do some showroom research. I told the salesman I was narrowing down my options and I even said I didn't want to waste his time, so I'd be happy just looking at one in the showroom, sitting in it, and wanted to ask a few questions. The guy started grilling me about why I couldn't purchase the SUV right now and bring "granny" back for hers later. I told him I just started looking that day and didn’t want to jump into the first car I looked at. He spent a few minutes trying to talk me into buying right now, but I told him I just wanted to look at the vehicles in the showroom and ask a few questions. At that, he politely guided me out of the showroom and told me to come back with my wife and grandmother when I was ready to buy. Again, I told him I just wanted to look at the car and started walking toward the showroom again. He got in my way and told me I'd have to bring my wife and "be ready to buy" before he'd show me anything. I couldn't believe it. The man had the opportunity to sell me TWO vehicles (totaling about $75,000) and he almost literally pushed me out the door. Apparently, he couldn't spare five minutes to show me two cars that were literally less than 15 feet from us because he didn't want to wait a week to make the sale. My final complaint about this dealership is their service department. I mentioned this up in the first part of this review. They told me the new alternator would take about 5 hours to replace. I told them I was going to go home, but then decided to look in the showroom. While being harassed by the dealer in the showroom, I saw my Explorer drive out of the service department and park. My wife went to check at the cashier and sure enough, the car was ready. Bill Kay wanted to charge us for 5 hours of labor even though they completed the job in about half an hour. My wife raised holy hell (and we had a good case considering the drop-off time on the work order and the time stamp on our receipt would show that the car was picked up only 30 minutes later). After threatening to call our attorney (my mother), they agreed to only charge us for the alternator and one hour of labor. It really seems like their labor charges are not only inflated, but the amount of time they want to charge you for is grossly exaggerated, too. Personally, I'd stay away. More