Tasca Ford Midlothian

Great experience The salesmen were very informative, understanding and straightforward as I expected the opposite. I am more than happy that the process did not take l The salesmen were very informative, understanding and straightforward as I expected the opposite. I am more than happy that the process did not take long at all. More

My best overall experience ever! I came in to Billkay Ford to purchase a used ford F-150 but after talking to the salesman Joe V. My sales person was very down to earth and knowledgea I came in to Billkay Ford to purchase a used ford F-150 but after talking to the salesman Joe V. My sales person was very down to earth and knowledgeable! I found out that vehicle wasn't best suited for me. That's when he pulled up a ford escape for me that I completely fell in love with. I just want to thank the management and Joe V. for getting me into my 2015 ford escape you guys over their at Billkay Ford are the best in the business! When you go into Billkay ford ask for Joe V.! More

First time buying a new car From the moment I walked in dealer, the sales man, was very helpful . arrange all options that would be better for my budget . also when I went in , I From the moment I walked in dealer, the sales man, was very helpful . arrange all options that would be better for my budget . also when I went in , I drove in my ten speed which showed me no mater what you drive or ride. they are always wiling to help . More

First time buyer My overall experience was awesome. The salesperson Joe was extremely personable and friendly as well as Mike who assisted me with finances. They both My overall experience was awesome. The salesperson Joe was extremely personable and friendly as well as Mike who assisted me with finances. They both were patient with me and I did not feel overwhelmed or rushed to make a decision. I would definitely recommend this dealership to others! More

Best dealer ever! Definitely recommend for everyone!!! Best place to find your new car or second car. For last 7 days I got experience with 4 different dealerships in Chicagoland: Dodge, Ford, Chevrolet, B Best place to find your new car or second car. For last 7 days I got experience with 4 different dealerships in Chicagoland: Dodge, Ford, Chevrolet, Buick. And only one dealer was able to provide competent service, truly clear financial options, awesome costumer service. It were Bill Kay Ford in Midlothian, IL. If you want to feel yourself how is work top quality sales service, professional financial department who's first priority to focus on customer needs, you are need to come there for sure!!! Ford's sales managers team with Mike Dzimiela in charge made me happy owner of 2015 Ford Fusion Titanium, and this day wonderful!!!! Thank you! More

DONT GO HERE!!!!!! HORRIBLE EXPERIENCE!!!! I put in an application online to this dealership and was told by the chick Delilah that I was approved (as per her manager) and to come in the next m I put in an application online to this dealership and was told by the chick Delilah that I was approved (as per her manager) and to come in the next morning with my information and pay stubs, etc. so they could get me in a car. Seeing as though my credit was shaky, I wasn't very optimistic going into this but still very hopeful. Once I arrive, I first spoke with Wil Wilson, but was then passed onto to Tremayne Young, who then made me wait 2 hours before finally telling me I was approved. Wow I thought. He told me I was approved for $14k with $750-1k down. I told him I would come back with the deposit to crunch the deal. I returned 1 day later, only to be treated as if they hadnt just spoke to me the day before. They start collecting information from me again, after I had already mentioned that I was approved. I was given the "oh lemme grab my manager" and was passed back to Tremayne Young, the supposed sales manager. After being told "the hard part is over, we have your approval" I was told over the next 3 HOURS, that they were waiting for final numbers, then it was "more money they were trying to get me", then it was "the structure". After a while I told them I had to go pick up my kid from school, where they promised they would call as soon as the guy they were waiting on picked up the phone. Long story short I never heard back from them. They completely blew me off. I called them after several hours of waiting and was given attitude, as if I were bothering them. I called back AGAIN after a few hours, was immediately placed on hold for 17 mins by Tremayne Young, who then picked up the phone and hung up in my ear. I called back again, and was told they were both "helping customers". I walked into the dealership less than 5 minutes later and there was not 1 customer in sight. Tremayne is sitting there at the computer and ignores me for 10 mins while I stood there with my daughter and waited. Really?!?!?! He finally very cold heartedly acknowledged me as if I were bothering him and gave me the "he must not have been in today" crap. So it took you from 9:30am-til 5pm to give me a response, and this is what you give me?! He says he'll call first thing in the morning because he knows the guy will be there and that was the only person he could deal with because that was "his guy". Of course I didn't receive a call from anyone the next morning so I call in the afternoon and speak with Mr. young again. He very coldly tells me, that they "turned us down". I ask him what happened to the approval they told me, what happened to the 14k?!? He once again very coldly tells me that it "happens" I was approved, but then I was turned down. WHAT?!? What a way to run a business right? Completely and disgustingly unprofessional, sickened by the thought of me ever walking into that dealership. They got my hopes up and had me thinking I was getting a new car and told me several times I was approved, only to ignore me and then say I was turned down. Very awful. Don't go here. More

Mr. Triplett My overall experience Was excellent. The best customer service. The Bill Kay Ford went above and beyond. Thanks to J. T. And the Bill Kay Ford Team. My overall experience Was excellent. The best customer service. The Bill Kay Ford went above and beyond. Thanks to J. T. And the Bill Kay Ford Team. More

Purchase new vehicle I want to recommend Bill Kay Ford to anyone buying a car. The salesperson and the general manager were outstanding. They got the deal done and 3-4 i I want to recommend Bill Kay Ford to anyone buying a car. The salesperson and the general manager were outstanding. They got the deal done and 3-4 individuals had to stay after hours for us to finalize the purchase. They were wonderful despite the fact that they could have left an hour earlier!! The price was right and competitive with not only other Foprd dealerships in the area, but with other car makes/models. More

Utterly horrible experience I Bought a $40k truck & I was incorrectly told that I would be receiving a longer period of Sync service. The salesman at dealership said he would com I Bought a $40k truck & I was incorrectly told that I would be receiving a longer period of Sync service. The salesman at dealership said he would compensate me only if I gave him a 5 star Ford review. He wanted me to show him a copy of my review before he would correct his mistake. If he first corrected his mistake by compensating me as he said but without conditions, I would have given him and the dealership a great review. Instead I wasn't able to give any review to Ford because I moved shortly after my purchase, and they conveniently misspelled my email address. They never made good & I never had a chance to leave a review, that is until now. Such a horrible and uncomfortable experience. They should have "unconditionally" corrected their mistake and made good on their promise. I'm very happy to finally leave the review that fit my experience. More

Excellent Experience. Great Sales Associate It had been about thirteen years since my husband and I bought a new car. We were dreading the whole experience because we once had a bad experience It had been about thirteen years since my husband and I bought a new car. We were dreading the whole experience because we once had a bad experience at a dealership. This was not the experience with Jerry Triplett (J.T.). He was very friendly, courteous and patient. Most of all he listened to what we were interested in and very informative. Seeing that we had not had a new car in 13 years, we were not familiar with all the hi-tech gadgets, he took the time to explain to us how everything worked, which was appreciated by us so much! We felt he was up front and very honest with us. He went above and beyond making sure that the whole experience was a good one. We are so excited and happy with our brand new Ford Escape. Thank you Jerry for being courteous, informative, up front and honest with us. We highly recommend this dealership, everyone was very nice, but be sure to ask for Jerry. Thank you! Vic and Sue More