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Tanner Motors

Brainerd, MN

4.5
1,122 Reviews
We offer first-rate Nissan, Dodge, Chrysler, RAM and Jeeps. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers in Minnesota, but as a tenacious spirit dedicated to getting the flexible terms you deserve.
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620 W Washington St

Brainerd, MN

56401

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Showing 1,122 reviews

November 29, 2024

Went in for oil change, they did inspection on my 2023 Chrysler 300 and told me I needed new tires. They gave me 2 tire quotes on tires they do not have in stock and cannot get. They didn't give me a quot More

by Suzietskitchen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Glen Ertl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2024 -

Tanner Motors responded

Thank you for sharing your experience with us. I sincerely apologize for any inconvenience caused during your recent service visit. We aim to provide clear and helpful service, and I regret that we fell short in this instance. I understand how frustrating it must have been to receive quotes for tires that were unavailable and not get a quote for options that were in stock, even after you asked. This is not the level of service we strive to deliver, and we will address this with our team to ensure it doesn’t happen again. I’d like to make it right for you. Please feel free to contact me directly at 218 454 3600, and I’ll personally assist you in finding tires that meet your needs and are available promptly. We appreciate your feedback and the opportunity to improve. Thank you for bringing this to our attention. Glen Ertl

November 28, 2024

I believe my service advisor was Adrian. He scheduled my appointment and handled the paperwork. Very satisfyed with him and the service. Thanks More

by mjviehauser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
Nov 29, 2024 -

Tanner Motors responded

Thanks for the 5 star review! glad everything went well!

November 25, 2024

The buying process was great. I came back to get the car after hours because I needed a ride back and it was locked in the bay. After calling the police to see if they could help More

by NOELLE.KUECHENMEISTER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Swedberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t remember who let us back in.
Nov 25, 2024 -

Tanner Motors responded

Well the story of this car purchase will be told for years to come! Ray was the one who came back and got you in. Sorry for the extra time looking at your car in the delivery bay. Glad we live in a small town and the dispatch new someone who worked here and had their cell phone.

November 24, 2024

When paying for my service visit, I thought that my keys were misplaced. The staff spent much time and effort into finding my keys. It turns out I had them in my pocket all along. Despite that, they were ve More

by mcnally1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Tanner Motors responded

Those pesky Keys!! Glad you found them, and that everyone was supportive of you in your search! Thank you for the 5 Star Review we apricate it!

November 22, 2024

Great service and friendly staff. Will continue to do business here always. Thank you Tanner Motors More

by jeff.heinlen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon Tibbetts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Beutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Obrycki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Swedberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Ryder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Senn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Tanner Motors responded

Thanks for the kind words Jeff we appreciate!

November 22, 2024

people were very friendly and asked if there was anything else they could do for me. The service work was done promptly and correctly More

by BOB4619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrain
Nov 22, 2024 -

Tanner Motors responded

Thank you for the 5 star review. Friendly, Prompt service done correctly is key!

November 16, 2024

Dale was terrific. He couldn’t have been more helpful and accommodating. The whole sales department was very helpful and they made the buying process smooth and easy. More

by jpfreeman73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dale Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Tanner Motors responded

5 stars for DALE!! awesome and thank you for letting us know he does such a great job!

November 16, 2024

We had our oil changed on our Ram truck. The service department sold us on rotating the tires. They broke off a lug nut in the process then wanted us to pay close to $300 to fix it. The part More

by MARILYNBURGGRAFF
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Wing
1.0
This rating includes all reviews, with more weight given to recent reviews.
Glen Ertl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Tanner Motors responded

Thank you for sharing your feedback. I sincerely apologize for the frustration and inconvenience you experienced during your recent visit to our service department. After reviewing the situation, it appears that the issue with your lug nut was caused by it being cross-threaded, which resulted in it snapping upon removal. Unfortunately, this kind of repair requires additional time and labor to correctly repair the lug which snapped off to insure your safety. I understand this is a frustrating situation, and I recommend reaching out to the last service provider who worked on your wheels to seek reimbursement, as they may be responsible for the cross-threading. We value your business and take your feedback seriously as we strive to improve. Thank you for bringing this to our attention. Sincerely, Glen Ertl

November 09, 2024

Got in right away and finished when they said it would be done. Very pleased More

by JDMACDONALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Tanner Motors responded

Great to hear it was done when it was supposed to!

November 06, 2024

I was very happy with Dan/ sales person whom I dealt with buying my truck, each person I am in contact with was very pleasant and helpful. Taylor, Tony, Jason and others whom I cannot remember the names. More

by wvervalen2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Wing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan, Tony, Jason 10+
Nov 13, 2024 -

Tanner Motors responded

Dale is awesome! so is the whole team, glad you had a great experience! thank you for the 5 stars!

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