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Tacoma Subaru

Tacoma, WA

4.3
211 Reviews

3838 South Tacoma Way

Tacoma, WA

98409

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Showing 211 reviews

April 15, 2022

Both my husband and I bring our Subarus here. The people are so friendly, honest and fast! We will always continue to have our Subarus serviced here. More

by carlavr60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Bowlin
Apr 15, 2022 -

Tacoma Subaru responded

Hello, thank you for the fantastic five star review. We at Tacoma Subaru appreciate you not only for your amazing feedback, though also for your continued efforts in being one of our great valued customers. We are eagerly looking forward to your next visit, where we plan on providing you another terrific experience. Thank you - Sara (in customer service)

April 09, 2022

Friendly, personable, upfront. No pressure. Great customer service! Made trade in and purchase super easy! Gave me all information on what we wanted. Plus they don’t try and rip yo More

by MommaB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete and Todd
Apr 11, 2022 -

Tacoma Subaru responded

Hey MommaB, thank you for taking the time to provide our Tacoma Subaru Store your outstanding five star review! We are beyond thrilled to know our team provided you an excellent customer service experience, filled with friendly faces and a hassle free environment. We cannot wait to see you again soon for your first oil change. Thank you and drive safe! - Sara (in customer service)

April 06, 2022

Friendly, professional car buying experience. Training about the cars operation was thorough and extensive. No pressure sales team. More

by Kmen22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue
Apr 07, 2022 -

Tacoma Subaru responded

Hey, thank you for your fabulous review and for choosing Tacoma Subaru! We’re happy to hear that you had a great experience working with Josue Caballero. We hope you love your new 2022 Subaru Crosstrek. We look forward to seeing you again soon for your first oil change appointment. Don’t forget you get free car washes for life at Tacoma Subaru! - Sara (in customer service)

April 04, 2022

The people working there were very nice! This is the second time that they filled over filled the oil in the oil change now I have to take it back and have them take some out. I even told th More

by Maggiewray3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joel Bowlin
Apr 04, 2022 -

Tacoma Subaru responded

Hello Maggie, we certainly don't want our customers to feel this way when they leave our store. We would really like the opportunity to work towards a solution. We will be forwarding your feedback to our Management team at Tacoma Subaru, and someone will be contacting you shortly. Thank you - Sara (in customer service)

March 31, 2022

Great service with a smile. Very Thorough and did all the check points. I would definitely recommend More

by Debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Bowlin
Mar 31, 2022 -

Tacoma Subaru responded

Thank you so much for choosing Tacoma Subaru, Debbie. We’re thrilled to hear that you had such a great experience with our service team. We are here to help our clients every step of the way and we're happy to hear that this dedication showed within your experience. Thanks again and drive safe! - Sara (in customer service)

March 29, 2022

I would only recommend working with this dealership if you are an in-state customer. They have no interest or ability to accommodate out of state buyers. This is sad, and thus the lower rating of 3 star More

by tedjwagner
Recommend Dealer
Yes
Employees Worked With
other
Mar 29, 2022 -

Tacoma Subaru responded

Hello Ted, we appreciate you taking the time to provide our Tacoma Subaru Store your feedback. Feedback is one great tool that provides us the opportunity to where improvements need to be made, and where perfection has been created. We will be forwarding your feedback to our Management team. Thank you for your feedback. - Sara (in customer service)

March 28, 2022

Great customer service, easy to get an appointment. Always keeps you advised on your service More

by don.tuman1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa
Mar 28, 2022 -

Tacoma Subaru responded

Hey Don, thank you for the amazing five star review! We at Tacoma Subaru are very happy to know that your experience having your Subaru Legacy serviced, was just what you needed while working with Lisa Campbell, your Service Advisor. We look forward to your next oil change! Thank you and drive safe. - Sara (in customer service)

March 25, 2022

Quick service friendly great snacks in the waiting area and clean bathrooms and very happy More

by Ukrainian mafia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Bowlin
Mar 25, 2022 -

Tacoma Subaru responded

Hello, thank you for your outstanding five star review! We at Tacoma Subaru are so very thrilled to hear that our Service Team provided you the visit that you needed, and expected. We cannot wait to see you soon for your next visit. Thank you - Sara

March 24, 2022

Great service team! Very customer oriented and express service was exactly that! Didn’t oversell what service I needed done. More

by Celeste.papier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None in sales
Mar 25, 2022 -

Tacoma Subaru responded

Hi Celeste, thank you for taking the time to leave us a positive review. We really appreciate you taking the time to give us some feedback on your recent oil change for your Subaru Forester. Our team at Tacoma Subaru is happy to hear that you were impressed with your Service Advisor, Matt Grundhoffer. We’re looking forward to seeing you again soon! - Sara (in customer service)

March 23, 2022

Very friendly customer service and very good with providing updates as to the status of our car. More

by Bratwurst
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrel
Mar 24, 2022 -

Tacoma Subaru responded

Hey, thank you for the great review. We at Tacoma Subaru are excited to know that your experience having your vehicle serviced, was just what you needed. We look forward to your next oil change and providing you a five star visit! Thank you. - Sara (in customer service)

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