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Tacoma Subaru

Tacoma, WA

Overview
Reviews
Vehicles
4.3
211 Reviews
Call Dealership (253) 473-6200

3838 South Tacoma Way

Tacoma, WA

98409

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Showing 211 reviews

May 25, 2022

Ran my credit without my permission and I paid cash for the car. Purchased on 3/15/22 and was supposed to be ready the next day but wasn’t until 3/18/22. Still no license plate. My last live chat with Brea More

by Klgaines
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brea, Taryn, Chris
Report | Print
May 26, 2022 -

Tacoma Subaru responded

Hello, although we wish your experience had been a positive one, we appreciate your feedback. We genuinely strive to provide our customers with professional and personable sales experiences, but it appears that you didn't experience this. We will be forwarding your feedback to our Management team at Tacoma Subaru, and someone will be contacting you shortly. Thank you - Sara (in customer service)

Jun 03, 2022 -

Klgaines responded

Surprise, surprise! No one has contacted me from Tacoma Subaru. It’s been a week since “someone will be contacting you shortly.” This is 100% typical and why I tell everyone (I’m a nurse manager in a BIG hospital) to never do business with Tacoma Subaru.

May 20, 2022

I like the fact you have one person that is assigned to you and that’s who explains things start to finish. Additionally they don’t push services on you you don’t need. More

by Ali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Bowlin
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May 20, 2022 -

Tacoma Subaru responded

Hello Ali, thank you for the outstanding five star review. We at Tacoma Subaru are so very happy to know that your experience having your vehicle serviced, was just what you needed. We look forward to your next oil change and another amazing visit! Thank you. - Sara (in customer service)

May 17, 2022

Reps are always pleasant and friendly every time I take my car in for service. More

by Bwestfall2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Bowlin
Report | Print
May 17, 2022 -

Tacoma Subaru responded

Hello, thank you for the fabulous five star review. We at Tacoma Subaru appreciate you not only for your feedback, though also for your continued efforts in being one of our amazing valued customers. We are thrilled to know our Service Team provided you an excellent visit. Thank you - Sara (in customer service)

May 11, 2022

I visited Tacoma Subaru looking to trade in my vehicle and buy a new 2022 crosstrek. I worked with Josue who was very professional and did everything to make the car buying experience easy. He even went o More

by Jhollar99
Recommend Dealer
Yes
Employees Worked With
Josue
Report | Print
May 12, 2022 -

Tacoma Subaru responded

Hello Jhollar99, thank you for taking the time to provide our Tacoma Subaru your fabulous feedback. We are beyond thrilled to know that working with Josue Caballero was transparent, hassle free, and took the extra mile to make sure you both are happy.. We hope that you love your 2022 Subaru Crosstrek, and we cannot wait to set up your first oil change in our Service Department. Thank you for using our Express Store on our website. Thank you and drive safe - Sara (in customer service)

May 11, 2022

They were prompt, kind, and quick. I had things I needed to do that day and they worked hard around my schedule to make it possible. More

by aylasgarden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Bowlin
Report | Print
May 12, 2022 -

Tacoma Subaru responded

Hi Aylasgarden, thank you for the terrific five star review and feedback. We at Tacoma Subaru are super excited to know that your experience having your Subaru Crosstrek serviced, was just what you needed while working with Matt Grundhoffer, your Service Advisor. We look forward to your next oil change and other outstanding visit! Thank you. - Sara (in customer service)

April 26, 2022

Tacoma Subaru staff are always great. I was there for only 30 minutes from the tome I checked in and checked out More

by Mrlyn504
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt in Service
Report | Print
Apr 28, 2022 -

Tacoma Subaru responded

Hey Mrlyn504, thank you for taking the time to leave us a positive review. We really appreciate you taking the time to give us some feedback on your recent oil change for your Subaru Forester. Our team at Tacoma Subaru is so very happy to hear that you were impressed with your Service Advisor, Matt Grundhoffer and our Express Service Center. We’re looking forward to seeing you again soon! - Sara (in customer service

April 22, 2022

Great customer service and didn’t try to sell unnecessary services! The process was quick and efficient. More

by A.L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
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Apr 22, 2022 -

Tacoma Subaru responded

Hello A.L, thank you for taking the time to provide our Tacoma Subaru your amazing five star review. We are beyond thrilled to know our Service Team provided you a hassle free and timely service for your vehicle. We look forward to your next visit and supplying you another five star experience. Thank you - Sara (in customer service)

April 21, 2022

Great, friendly , honest, efficient service. Always eager to please. Never feel pressured. Feel they are looking out for me. More

by val4634
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Grubdhoffer
Report | Print
Apr 21, 2022 -

Tacoma Subaru responded

Hello, thank you for taking the time to leave us an amazing review. We really do appreciate you taking the time to give us some feedback on your recent maintenance on your Subaru Outback. Our team at Tacoma Subaru is happy to hear that you were impressed with your Service Advisor, Matt Grundhoffer. We’re looking forward to seeing you again soon! - Sara (in customer service)

April 21, 2022

Great customer service. Had oil and filter service done here. Very friendly and polite crew. Excellent communication. I will be returning to Tacoma Subaru. More

by Boscokid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt in Service
Report | Print
Apr 21, 2022 -

Tacoma Subaru responded

Hey, thank you for the fabulous five star review. We at Tacoma Subaru are beyond excited to know that your experience having your vehicle serviced, was just what you needed. We highly look forward to your next oil change! Thank you. - Sara (in customer service)

April 18, 2022

I was impressed with the friendly and excellent customer service I received while getting my oil changed. More

by hjvillarma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
C Colton
Report | Print
Apr 18, 2022 -

Tacoma Subaru responded

Thank you so much for choosing Tacoma Subaru for your oil change on your Subaru Forester. We’re excited to hear that you had such a great experience with your Service Advisor, Colton Cornish. We are here to help our clients every step of the way and we're excited to hear that this dedication shows. Thanks again and drive safe! - Sara (in customer service)

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