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Tacoma Subaru
Tacoma, WA
208 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 208 reviews
April 24, 2024
Easy access, quick and accurate service. Everything is clean with a pleasant waiting area. Would strongly recommend. Everything is clean with a pleasant waiting area. Would strongly recommend. More
by Robert.hamilton4907
Employees Worked With
Don’t recall name, but all present were helpful and personable.
April 09, 2024
You gave me a call. If a am looking to sale a car so. I have an Infiniti 2023 QX80 to sale with under 3000 miles.79K SVU the offer is 48K. this SUV is selling.65K If a am looking to sale a car so. I have an Infiniti 2023 QX80 to sale with under 3000 miles.79K SVU the offer is 48K. this SUV is selling.65K More
by jimalleman
Employees Worked With
Joel Bowlin, Megan Gisle
April 04, 2024
If you purchased an extended warranty from this dealership, be certain that you know what you are purchasing. The finance manager outlined everything that the "Premier" package included, which esse dealership, be certain that you know what you are purchasing. The finance manager outlined everything that the "Premier" package included, which essentially was bumper to bumper. I chose to not purchased the full package, but just the 6 year mechanical breakdown premier coverage. I was told it would cover the vehicle bumper to bumper for 6 years and that they would throw in one year of key coverage and one year of tire and wheel coverage at no charge. Tire and wheel coverage was supposed to cover any damage to the tires/wheels other that normal wear and tear. When I went to use the coverage (I curbed one of my rims), I was told by the warranty company that cosmetic damage was not covered. When I called and spoke to the finance manager, he said that cosmetic coverage is only covered under the 6 year premier plan. I was not told that there were any exclusions based on the length of coverage. I emailed the dealership about my issue, and have heard exactly ZERO from anyone other than the Internet sales rep, who has no authority, and I assume is given the responsibility to oversee the incoming emails. I've been blown off now for over two weeks with no response. At. All. Beware of substandard customer service after they get your money. Very disappointing. More
by pats98
Employees Worked With
Will in sales
February 09, 2024
Lowest purchase price in Western Wa. Friendly staff. Low pressure on purchasing add on services. Helped with insurance change. Will recommend to anyone who is looking to purchase a Subar Friendly staff. Low pressure on purchasing add on services. Helped with insurance change. Will recommend to anyone who is looking to purchase a Subaru. More
by rontarnow
Employees Worked With
Joel Bowlin, Megan Gisle
January 15, 2024
I just got a brand new battery and there is already corrosion all over the "new" battery! There is no way a new battery should look this way! I also had an appointment to get an oil change and it took corrosion all over the "new" battery! There is no way a new battery should look this way! I also had an appointment to get an oil change and it took over 2 hours to get my oil changed despite the fact that I had an appointment! I also noticed that they did not put windshield wiper fluid in my car and this wasn't the first time they neglected to do so. I was late for work because it took much longer than it should have. Very disappointed in the service! I paid way too much to have my new battery have corrosion all over it! More
by tonicthompson
Employees Worked With
Brandy
January 10, 2024
No fun walking out to a Flat Tire. A huge metal bolt punctured the sidewall. My Subaru dealership put on the spare, then, offered options for repair. I chose the "shaved" new tire A huge metal bolt punctured the sidewall. My Subaru dealership put on the spare, then, offered options for repair. I chose the "shaved" new tire which saved me lots of money. More
by cwsturgill
Employees Worked With
Matthew Fulweil
January 09, 2024
This is my 2nd vehicle purchased over the years at Tacoma Subaru. Our sales rep.-Jontae McHenry- was a an A+ salesperson. He was able to explain the Bells & Whistles on the 2020 Subaru Outback Touring mode Subaru. Our sales rep.-Jontae McHenry- was a an A+ salesperson. He was able to explain the Bells & Whistles on the 2020 Subaru Outback Touring model we purchased. My complaint is that the facility doesn't have an elevator to get to the lower level where the bathrooms are. The paperwork is still a real nightmare. Therfore we need food for those of us who are hanging around doing paperwork. More
by IRENE
Employees Worked With
Jonathan McHenry, Joel Bowlin
January 08, 2024
The lady technician was thorough and professional. No charge for the detail work and sound advice for work needed after the next 5,000 miles. God Bless you all and thank you so much!😊 No charge for the detail work and sound advice for work needed after the next 5,000 miles. God Bless you all and thank you so much!😊 More
by Dfdurbin
Employees Worked With
Megan Gisle
